Customer Service Coordinator (CSC)

Arconic is currently in search of a Customer Service Coordinator to join our Kawneer Team based in Springdale, Arkansas.

At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.

In this role, you will:

• Process and manage orders

• Review Purchase Orders [POs]

• Coordinate and advance project status

• Schedule orders to production based on standard lead times

• Interface with internal systems

• Follow established guidelines

• Interact with Order Specialist and Project Managers

• Generous training period

• Utilize or develop knowledge of product and price book

• Interact and coordinate with internal resources on projects

• Work in a shared mailbox with other team members

You have: (required)

• HS diploma or GED equivalent from an accredited institution

• 2 years of experience in a customer service role

• Computer skills including: Microsoft Office, Outlook, Access, that will be further developed with training in all Kawneer front-end systems;

• Proven customer service skills including prompt response and documentation;

• Data entry skills with attention to detail;

• Written and verbal communication skills;

• Construction or architectural field knowledge a plus.

• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at time of hire. Visa sponsorship is not available for this position

Preferred Qualifications:

• Associates Degree from an accredited institution.

• Commercial or residential construction industry experience.