{"id":1860209,"url":"https://alion.io/job/arcsystems-1st-line-helpdesk-engineer-yateley","title":"1st Line Helpdesk Engineer - Yateley","company":{"id":3894303,"name":"Arc Systems","domain":"arcsystems.co.uk","url":"https://alion.io/company/arcsystems-co-uk","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"Sophos","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-18T12:25:34Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-22T20:07:12Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"About Arc:\nArc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.\nAs a 1st Line Helpdesk Engineer, you will play a key role in delivering high-quality technical support to users. You’ll be the first point of contact for IT issues, providing remote and in-person support while ensuring a professional and customer-focused experience.\nKey Responsibilities\nProvide remote 1st line IT support to clients via phone and email\n\nDiagnose and resolve technical issues, escalating where necessary\n\nSupport users across Microsoft technologies including Windows and Office 365\n\nMaintain and update IT documentation and knowledge bases\n\nDeliver customer-facing support via phone, email, and in person as required\n\nParticipate in an on-call rota providing 24-hour support\n\nRequired Skills & Experience\nPrevious experience in a 1st Line Support or Helpdesk role\n\nStrong troubleshooting and problem-solving skills\n\nFamiliarity with Windows 7/10/11\n\nExperience with Microsoft technologies including:\nActive Directory\n\nGroup Policy and Server maintenance\n\nOffice 365 (Exchange, OneDrive, SharePoint)\n\nAzure (basic understanding)\n\nBasic networking knowledge (IP addressing, DHCP, DNS)\n\nKnowledge of VM Ware/ Virtualisation\n\nExperience with antivirus solutions (e.g. Sophos)\n\nClear and confident communication skills\n\nDesirable Skills\nExperience with Mac administration\n\nPrevious experience in a customer-facing IT support environment\n\nPersonal Attributes\nHighly organised with the ability to prioritise daily workload\n\nSelf-motivated and reliable\n\nWhat We Offer:\nA dynamic and supportive working environment.\n\nOpportunities for career progression within the company.\n\nOngoing training and professional development.\n\nCompetitive salary\n\nKey Points:\nDiversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nUK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.\nAccessibility:\nWe are committed to providing reasonable adjustments for any candidates with disabilities. 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