{"id":4034646,"url":"https://alion.io/job/arctic-wolf-customer-lifecycle-marketing-manager","title":"Customer Lifecycle Marketing Manager","company":{"id":1025,"name":"Arctic Wolf","domain":"arcticwolf.com","url":"https://alion.io/company/arctic-wolf","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":18,"ghost_share":0,"stale_share":0.389,"repost_share":0.056,"time_to_fill_p50_days":39,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Eden Prairie, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":112500,"max":175500,"currency":"USD","period":"year","gross":null,"usd_annual":175500},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-10T19:45:48Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T19:45:48Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"#RunwiththePack\nAt Arctic Wolf, we’re on a mission to end cyber risk.\nWe are a global leader in security operations, helping organizations stay resilient against evolving cyber threats through industry-leading security operations, threat intelligence, and a people-first approach to cybersecurity.\nMore than 3,000 Pack members across the world work together every day to protect our customers and empower security teams with new levels of speed, accuracy, and intelligence at scale. What sets us apart is our relentless focus on our customers, innovation at scale, and a collaborative culture where talented people can do meaningful work that truly makes a difference.\nWe’re constantly looking for talented people to join the Pack and help us take our performance to the next level.\nAbout the Position:\nThe Lifecycle Marketing Manager owns customer retention through the renewal decision. This role is responsible for identifying churn and renewal-risk signals, developing retention programs and intervention playbooks, and partnering with Customer Success to proactively engage at-risk customers. The role also owns customer-facing product, roadmap, and release communications for existing customers, ensuring customers understand the value of the platform and remain informed and engaged throughout their lifecycle.\nResponsibilities\nDevelop and execute retention programs for at-risk customers and renewal cohorts.\nDefine and operationalize churn and retention signals, triggering targeted cross-channel engagement and Customer Success intervention playbooks.\nCreate customer value messaging and retention narratives that support renewal conversations.\nBuild and manage retention journeys across email, in-product messaging, webinars, and Customer Success touchpoints.\nOwn customer-facing product, roadmap, launch, and release communications.\nAnalyze churn trends, customer feedback, and competitive losses, delivering actionable insights to Product and Product Marketing.\nPartner closely with Customer Success, Product, and Product Marketing to improve retention outcomes and customer experience.\n\nWho You Are\nExperience building retention programs, customer journeys, and risk-based engagement strategies.\nStrong analytical, communication, and stakeholder management skills.\nAbility to translate customer insights into measurable business outcomes.\n\nMinimum Qualifications\n5+ years of experience in lifecycle marketing, customer marketing, retention marketing, or related in B2B SaaS.\n\nPreferred Qualifications\nCybersecurity experience a plus.\nOn-Camera Policy\nTo support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.\nBenefits\nAll wolves receive compelling compensation and benefits packages, including:\nEquity for all employees \nFlexible time off and paid volunteer days \n401(k) contribution and matching \nTraining and career development programs \nComprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services \nRobust Employee Assistance Program (EAP) with mental health services \nFertility support and paid parental leave\nSecurity Requirements\nAt Arctic Wolf, protecting our people, customers, and data is fundamental to how we operate. All employees are expected to uphold our commitment to security, privacy, and compliance by following internal information security policies, standards, and controls designed to safeguard the confidentiality, integrity, and availability of business, customer, employee, and other confidential information and to support compliance with applicable legal and regulatory requirements.\nDepending on the role and where permitted by applicable law, employment may be subject to background verification and additional regulatory, security, or compliance requirements, including obligations related to data protection and export control laws, and authorization requirements where applicable.\nBase Salary\nThe base salary range for this job family is 112,500 to 175,500 USD annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.Your next big opportunity starts here - apply today and help us end cyber risk.","description_format":"text","description_chars":4904,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Endpoint Security","Security Operations","Managed Security"],"lifecycle":[{"event":"open","at":"2026-11-10T19:45:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":39,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-11-11T00:01:45Z"},"pay":{"stated_usd_annual":175500,"is_top_pay":true},"html_url":"https://alion.io/job/arctic-wolf-customer-lifecycle-marketing-manager","json_url":"https://alion.io/job/arctic-wolf-customer-lifecycle-marketing-manager.json","meta":{"generated_at":"2026-11-11T00:01:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":85,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1025},"rest":"https://alion.io/mcp/rest/get_company?id=1025"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farctic-wolf-customer-lifecycle-marketing-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farctic-wolf-customer-lifecycle-marketing-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farctic-wolf-customer-lifecycle-marketing-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arctic-wolf-customer-lifecycle-marketing-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farctic-wolf-customer-lifecycle-marketing-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4034646}},{"tool":"search_jobs","arguments":{"company":"arcticwolf.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4034646},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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