{"id":34976,"url":"https://alion.io/job/arctic-wolf-director-product-operations","title":"Director Product Operations","company":{"id":1025,"name":"Arctic Wolf","domain":"arcticwolf.com","url":"https://alion.io/company/arctic-wolf","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":20,"ghost_share":0,"stale_share":0.4,"repost_share":0.05,"time_to_fill_p50_days":38,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Product","role_family":"Product","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":73000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1052},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Braintrust","optional":false},{"name":"Jira","optional":false},{"name":"Monday.com","optional":false},{"name":"Slack","optional":false},{"name":"Confluence","optional":true}],"status":"live","first_seen_at":"2026-04-06T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-19T12:31:27Z","board_verified":true,"closed_at":null,"days_open":196,"trust":{"level":"stale","repost_count":1,"flags":["stale"],"days_open":196},"description":"At Arctic Wolf, you won’t just watch the cybersecurity industry evolve - you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Bartner Peer Insights and IDC MarketScape - but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.\nIf you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you!\nOur mission is simple: End Cyber Risk.\nRole: Director of Product Operations\nThe Director of Product Operations role exists to define, drive adoption and accountability of an efficient software development lifecycle at Arctic Wolf. This individual will own codification of the product management outcomes through the SDLC, ensuring consistency in product management-specific documentation, standards, and training; owning the strategy and implementation for any product management specific SDLC tooling and to drive consistent adoption and accountability. This role will monitor the implementation of the SDLC to ensure the product management organization is consistently driving to the standard, identifying gaps, and driving solutions in collaboration with PM leaders.\nThe Director of Operations is a strategic and execution-focused leader responsible for driving operational excellence across the organization. This role oversees cross-functional processes, ensures alignment between product, engineering, and business teams, and establishes scalable operational frameworks that enable growth and efficiency. The Director of Operations will partner closely with senior leadership to define operational strategy, optimize performance, and ensure organizational readiness as the business evolves.\nA key component of this role is serving as a subject matter expert (SME) in the Aha! product management platform or demonstrating significant experience with a comparable product management tool, ensuring strong transferable skills in product planning, roadmapping, workflow management, and cross-team coordination.\nPrimary Responsibilities and Duties\nDevelop, implement, and continually refine operational strategies, processes, and systems that support organizational goals.\n\nLead cross-functional initiatives that drive efficiency, operational alignment, and predictable delivery.\n\nEstablish and manage performance metrics, operational dashboards, and reporting frameworks to monitor progress and inform decision-making.\n\nPartner with Product Management, Engineering, and Program Management to streamline workflows, prioritize initiatives, and support successful execution of product roadmaps.\n\nIdentify operational bottlenecks and implement solutions that improve throughput, quality, and scalability.\n\nLead operational planning cycles, including annual planning, resourcing, and sequencing of strategic initiatives.\n\nStandardize processes, documentation, and governance to ensure clarity, accountability, and operational consistency across teams.\n\nManage risk assessment and mitigation strategies, ensuring operational reliability.\n\nServe as the organizational subject matter expert in Aha! or a similar product management tool, enabling teams to drive adoption, optimize usage, and leverage data for decision-making.\n\nSupport onboarding, training, and best-practice integration for operations-related tools and processes.\n\nInfluence and support change-management efforts to ensure smooth integration of new systems, tools, and methodologies.\n\nInfluence\nProvide scalable solutions, like recorded training, best practices, templates, targeted coaching to product managers to facilitate the creation of high quality epics throughout the product lifecycle; supporting clear understanding of problems, suggested implementations and success metrics, and an effective refinement process with engineering\n\nEnsure product managers are creating and using effective, meaningful success metrics; In partnership with PMO, drive a process that regularly reviews deliverables against success criteria\n\nAssist product management leaders with best practices and tactics to drive product manager involvement throughout the entire SDLC to enable consistent communication of value, rapid problem solving, and quick scope adjustment\n\nAssist product management leaders with standard process for user acceptance test (beta, EAP, Design partners) and enabling cross-functional collaboration\n\nEnsure Product Marketing are embedded early and often in the product development lifecycle and the software development lifecycle\n\nDrive processes to enable high-impact UX engagement throughout the SDLC process so that UX time can be invested on the highest value work\n\nFoster an environment with early and often cross-functional collaboration and involvement (IT, ProdSec, Legal, GTO, S2, etc)\n\nFacilitate quick decision-making by acting as the point of contact for prioritization assistance\n\nOwn\nProduct Organization Fiscal Year Annual Operating Planning process\n\nProduct Organization Quarterly Business Review process\n\nProduct Development Process and tools- “Product Manager of the Product Management process and implementation”; identify hotspots in the process to address and identify coaching opportunities; Develop a cadence of spot-checking product management processes as teams move through the development process to identify areas of growth for the teams and undesired friction in the process\n\nIdentify opportunities to bring knowledge and data that provide value across all product management teams; implement ways to enable self-serve access to that knowledge and data\n\nImplement and maintain a road-mapping process that allows for efficient support of greenlight process requirements and consistently communicates and delivers customer and stakeholder value\n\nOwn Product Management specific tooling (usage, contracting, mgmt); Drive consistent, standardized and efficient usage our tooling (Aha!, Jira, Confluence, XLS), determine what the right tool is for the outcome\n\nOwn the pieces of the SDLC with product involvement; enable a culture of continuous learning and improvement; monitor the effective implementation of the SDLC, identify opportunities for tooling, process and people improvements and drive a metrics-oriented view of the health of the PM components of the SDLC\n\nOwn and drive a set of metrics in support of the SDLC and at the discretion of the product SVP, to support the product lines as a whole function\n\nOwn the business case template and lifecycle - from pitch through launch, ensuring clear reporting against goals throughout the lifecycle\n\nOwn the product line strategy templates and lifecycle - Ensuring strategies include 3yr plan, where are you going, how you are going to win, supporting research; clear reporting against strategic goals for AWN\n\nKey Skills\nStrong operational strategy development and execution abilities\n\nExceptional Product Management Knowledge - This role is the Product Manager of the Product Management process; must have a deep, experiential knowledge of product management and be able to translate that experience into best practices, templates and standardization\n\nExcellent cross-functional leadership, communication, and stakeholder-management skills\n\nExpertise in scaling processes, optimizing workflows, and implementing operational frameworks\n\nAbility to analyze complex data, identify trends, and make data-driven decisions\n\nStrong problem-solving, critical thinking, and organizational skills\n\nHigh proficiency with operational and productivity tools\n\nDeep experience with Aha! or strong transferable expertise from similar tools (e.g., Jira Advanced Roadmaps, Productboard, Monday.com, etc.)\n\nAbility to influence without authority and build strong relationships across teams\n\nHigh EQ; able to build consensus without direct authority through ‘disagree and commit’ style agreements; Exemplary communicator across all mediums (Slack, Video, Email, Powerpoint, Word); Ability to influence and align across many stakeholder groups\n\nStrong presentation and executive communication skills\n\nContinuous Learner - researching new things to get better\n\n“Left Shift the problems” - driving towards continuous improvement as a culture Streamline Process to get the right outcomes- identify bottlenecks, and come up with solutions to remove the bottlenecks; implement scalable processes across product teams\n\nExtensive Agile SDLC experience, frameworks and tools\n\nTempo Setter - not just a braintrust, evangelist of the process - driving culture and setting a tone; Advocate for excellence in the process - create a sense of spirit across teams; celebrate accomplishment & achievement, reinforcing good behaviors\n\nMinimum Qualifications\nBachelor’s degree in Business, Operations, Product Management, or related field\n\n8+ years of experience in operations, program management, product operations, or a similar discipline\n\nProven experience leading cross-functional initiatives in a complex, fast-paced environment\n\nDemonstrated ability to build and optimize operational processes\n\nExperience with Aha! or equivalent product-management tools\n\nStrong analytical and reporting capabilities\n\nPreferred Qualifications\nMaster’s degree (MBA or related discipline)\n\n10-12+ years of experience in operations leadership roles\n\nExperience supporting product or technology organizations at scale\n\nCertification in Lean, Six Sigma, Agile, or similar methodologies\n\nPrior responsibility for tool governance, configuration, and enablement of Aha! or comparable platforms\n\nExperience in change management, organizational design, or operational maturity transformation\n\nBackground in software or technology-focused environments\n\nDon’t meet all the requirements? That’s okay! We still want you to apply. We have many opportunities, and we are always looking for top talent.\nOn-Camera Policy\nTo support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.\nAt Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work - USA (2021-2025), Great Place to Work - Canada (2021-2024), Great Place to Work - UK (2024-2026), and Kununu Top Company - Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 10,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.\nOur Values\nArctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that-by protecting people’s and organizations’ sensitive data and seeking to end cyber risk- we get to work in an industry that is fundamental to the greater good.\nWe celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. 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