{"id":4271595,"url":"https://alion.io/job/arctic-wolf-manager-concierge-security-3","title":"Manager, Concierge Security","company":{"id":1025,"name":"Arctic Wolf","domain":"arcticwolf.com","url":"https://alion.io/company/arctic-wolf","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":15,"ghost_share":0,"stale_share":0.4,"repost_share":0.133,"time_to_fill_p50_days":39,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":126000,"max":222000,"currency":"USD","period":"year","gross":null,"usd_annual":222000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Amazon Aurora","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false}],"status":"live","first_seen_at":"2026-11-13T18:00:13Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T18:00:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"#RunwiththePack\nAt Arctic Wolf, we’re on a mission to end cyber risk.\nWe are a global leader in security operations, helping organizations stay resilient against evolving cyber threats through industry-leading security operations, threat intelligence, and a people-first approach to cybersecurity.\nMore than 3,000 Pack members across the world work together every day to protect our customers and empower security teams with new levels of speed, accuracy, and intelligence at scale. What sets us apart is our relentless focus on our customers, innovation at scale, and a collaborative culture where talented people can do meaningful work that truly makes a difference.\nWe’re constantly looking for talented people to join the Pack and help us take our performance to the next level.\nAbout the Position:\nAt Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.\nOur mission is simple: End Cyber Risk. We’re looking for a Manager, Concierge Security to be part of making this happen.\nAs a Manager, Concierge Security you will:\nResponsible for hiring, training, and leading large disperse teams of Concierge Engineers\nDefine internal processes and ensure they integrate across the broader organization\nImplement the vision and mission set by executive leadership into the highest quality, scalable and consistent customer experience\nCollaborate across teams to deliver new security technology approaches and implementation of security solutions with a constant focus on automation\nDevelop and report performance metrics that demonstrate business impact, operational efficiency, and risk reduction\nWork with Customer Success, R&D and Sales Operations to ensure the operations center has the proper tools and process to ensure the proper delivery of security services\nDrive requirements for innovation across our security stack to bring all our security relevant data together to allow for full situational awareness\nWe are looking for someone who has most of the following skills:\nKnowledgeable of technological trends and developments in the area of information security and risk management\nExtensive expertise in many areas of security including governance, risk and compliance and a thorough understanding of cybersecurity frameworks, regulatory compliance requirements and data privacy initiatives\nAbility to rapidly analyze complex technical security threats and incident information to be able to communicate business-impacting risk to non-technical audiences\nExperience leading a team responsible for threat hunting, identifying control gaps, and managing multiple high priority in-flight incidents simultaneously\nMust be able to articulate information in presentation format in front of internal and external customers\nDeep technology experience across corporate and product technology environments and Cloud, including AWS and Azure\nDemonstrated success in delivering analysis and technology via a creative approach with the mindset of an adversary\nBachelor’s degree in Information Systems, Computer Science or related field plus relevant cybersecurity certifications\n3 + years experience leading Security Operations in a global organization with Cloud and SaaS products\nAt least two years on security consulting experience\n5+ years in Cybersecurity role\nAbout Arctic Wolf\nOur Values\nArctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that-by protecting people’s and organizations’ sensitive data and seeking to end cyber risk- we get to work in an industry that is fundamental to the greater good.\nWe celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.\nWe also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.\nAll wolves receive compelling compensation and benefits packages, including:\nEquity for all employees \nFlexible time off and paid volunteer days \nRRSP and 401k match \nTraining and career development programs \nComprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services \nRobust Employee Assistance Program (EAP) with mental health services \nFertility support and paid parental leave \nArctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing \nSecurity Requirements\nConducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).\nBackground checks are required for this position. \nThis position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.\nBenefits\nAll wolves receive compelling compensation and benefits packages, including:\nEquity for all employees \nFlexible time off and paid volunteer days \n401(k) contribution and matching \nTraining and career development programs \nComprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services \nRobust Employee Assistance Program (EAP) with mental health services \nFertility support and paid parental leave\nSecurity Requirements\nAt Arctic Wolf, protecting our people, customers, and data is fundamental to how we operate. All employees are expected to uphold our commitment to security, privacy, and compliance by following internal information security policies, standards, and controls designed to safeguard the confidentiality, integrity, and availability of business, customer, employee, and other confidential information and to support compliance with applicable legal and regulatory requirements.\nDepending on the role and where permitted by applicable law, employment may be subject to background verification and additional regulatory, security, or compliance requirements, including obligations related to data protection and export control laws, and authorization requirements where applicable.\nBase Salary\nThe base salary range for this job family is 126,000 to 222,000 USD annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.Your next big opportunity starts here - apply today and help us end cyber risk.","description_format":"text","description_chars":8699,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Flexible time off","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Endpoint Security","Information Security","Security Operations","Managed Security"],"lifecycle":[{"event":"open","at":"2026-11-13T18:00:13Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":39,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-13T19:54:48Z"},"pay":{"stated_usd_annual":222000,"is_top_pay":true},"html_url":"https://alion.io/job/arctic-wolf-manager-concierge-security-3","json_url":"https://alion.io/job/arctic-wolf-manager-concierge-security-3.json","meta":{"generated_at":"2026-11-13T19:54:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":39745,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1025},"rest":"https://alion.io/mcp/rest/get_company?id=1025"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farctic-wolf-manager-concierge-security-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farctic-wolf-manager-concierge-security-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farctic-wolf-manager-concierge-security-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arctic-wolf-manager-concierge-security-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farctic-wolf-manager-concierge-security-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4271595}},{"tool":"search_jobs","arguments":{"company":"arcticwolf.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4271595},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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