{"id":34939,"url":"https://alion.io/job/arctic-wolf-staff-software-development-support-engineer","title":"Staff Support Engineer ( L4 )","company":{"id":1025,"name":"Arctic Wolf","domain":"arcticwolf.com","url":"https://alion.io/company/arctic-wolf","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":20,"ghost_share":0,"stale_share":0.4,"repost_share":0.05,"time_to_fill_p50_days":38,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":47000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":61},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon Aurora","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"Databricks","optional":false},{"name":"Docker","optional":false},{"name":"Jira","optional":false},{"name":"Kibana","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"MySQL","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Ruby","optional":false},{"name":"WinDbg","optional":false},{"name":"Windows","optional":false},{"name":"Assembly","optional":true}],"status":"live","first_seen_at":"2026-07-21T00:00:00Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-18T07:16:53Z","board_verified":true,"closed_at":null,"days_open":89,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":89},"description":"At Arctic Wolf, you won’t just watch the cybersecurity industry evolve - you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Gartner Peer Insights and IDC MarketScape - but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.\nIf you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you!\nOur mission is simple: End Cyber Risk. We’re looking for aStaff Software Development Support Engineer to be part of making this happen.\nAbout the Role\nArctic Wolf Networks, Inc. (AWN) is seeking a Staff Software Development Support Engineer to join our Software Development Support (SDS) organisation. As a senior individual contributor, you set technical direction for complex customer-impacting investigations, lead escalations, and raise the bar for diagnostics and operability across Product and R&D.\nYou operate end-to-end on the hardest problems spanning software, infrastructure, and cloud. You guide technical approach, shape observability and diagnostics strategy, and coordinate cross-team execution to accelerate root-cause identification and durable fixes-including authoring or reviewing critical PRs when appropriate.\nBeyond resolving incidents, you mentor SDS engineers, lead technical design and postmortem reviews, and drive systemic improvements that eliminate classes of defects and reduce toil across teams.\nResponsibilities Include:\nOwn and drive complex, escalated issues from intake through resolution\nPerform deep technical troubleshooting across software, cloud, and infrastructure layers\nAnalyze logs, metrics, and telemetry across distributed systems\nPerform advanced debugging, including:\nApplication and service log analysis\nMemory dump and crash analysis (e.g., WinDbg)\nPerformance tracing and system-level diagnostics\nKernel debugging (Windows, Mac, Linux - in that order)\nReproduce issues by building scripts, automation, and test environments\nWork across AWS, Azure, and local environments supporting Windows, macOS, and Linux\nPartner with R&D teams to log high-quality defects, provide reproduction data, and propose fixes\nSubmit and review pull requests for fixes, observability improvements, and tooling\nIdentify recurring issues and drive automation and process improvements\nCollaborate with Support, Product, Problem Management, and Principal Engineers on large-scale investigations\nContribute feedback to architectural designs, diagnostics strategy, and data flow improvements\nDocument findings, workflows, and technical learnings to improve operational maturity\nPlease note: This role may involve on-call responsibilities and light travel.\nAbout You\nYou are a technically curious, engineering-minded problem solver who enjoys working on ambiguous and challenging issues.\nYou bring:\nStrong troubleshooting skills across software and systems\nExperience reading, debugging, and modifying code\nBackground in networking, security, or distributed systems\nStrong ownership mindset-comfortable driving issues independently\nExcellent written and verbal communication skills\nComfort working without scripted procedures\nTechnical Experience (Preferred)\nLinux and multi-platform OS experience (Windows, macOS, Linux)\nCloud platforms (AWS, Azure)\nObservability tooling (Elastic Stack, Kibana, logging pipelines)\nScripting and automation (PowerShell, Python, Bash, Ruby)\nDatabases and data platforms (MS SQL, MySQL, Athena, Databricks)\nContainerized environments (Docker, Kubernetes)\nTicketing and collaboration tools (Zendesk, Jira)\nMemory dump and performance analysis tools (WinDbg, ETW/XPerf)\nExperience with debugging AM-PPLkernel driver\nExperience with REST APIs\nSecurity experience is preferred but not required. We provide comprehensive cybersecurity training during onboarding and throughout your career.\nQualifications\nBachelor’s degree or foreign equivalent in Computer Science or related field, or equivalent combination of education and experience.\n10+ years in software development or related role.\nEnvironment and Physical Demands\nWork is primarily sedentary in nature and can be executed in sitting or standing positions in an office environment.\nRequires the ability to utilize technology, including using a keyboard, verbal communication, and working with device screens that require visual acuity.\nIf located in a company office, mobility is required to physically navigate the space.\nIn the event of business travel, mobility is sufficient to use public and private transport and navigate to essential locations.\nMay include moving or lifting 25 pounds or less (e.g., office chair, reams of paper).\nOn-Camera Policy\nTo support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.\nAt Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work - USA (2021-2025), Great Place to Work - Canada (2021-2024), Great Place to Work - UK (2024-2026), and Kununu Top Company - Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 10,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.\nOur Values\nArctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that-by protecting people’s and organizations’ sensitive data and seeking to end cyber risk- we get to work in an industry that is fundamental to the greater good.\nWe celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.\nWe also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.\nAll wolves receive compelling compensation and benefits packages, including:\nEquity for all employees\n\nFlexible annual leave, paid holidays and volunteer days\n\nTraining and career development programs\n\nComprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance.\n\nFertility support and paid parental leave\n\nArctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodation by emailing . View our Hiring Page to learn more about our application process.\nSecurity Requirements\nConducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).\n\nBackground checks are required for this position.\n\nThis position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.","description_format":"text","description_chars":9051,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual leave","Equity","Health insurance","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Information Technology","Endpoint Security"],"lifecycle":[{"event":"open","at":"2026-07-21T00:00:00Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.731,"p_room":0.28,"age_days":88,"expected_fill_days":38,"reasons":["conf:1","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/arctic-wolf-staff-software-development-support-engineer","json_url":"https://alion.io/job/arctic-wolf-staff-software-development-support-engineer.json","meta":{"generated_at":"2026-10-18T10:29:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15523,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1025},"rest":"https://alion.io/mcp/rest/get_company?id=1025"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farctic-wolf-staff-software-development-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farctic-wolf-staff-software-development-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farctic-wolf-staff-software-development-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arctic-wolf-staff-software-development-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farctic-wolf-staff-software-development-support-engineer"}]}