{"id":2632060,"url":"https://alion.io/job/ardent-eagle-watch-officeroperations-specialist","title":"Watch Officer/Operations Specialist","company":{"id":4421961,"name":"Ardent Eagle Solutions","domain":"ardenteagle.com","url":"https://alion.io/company/ardenteagle","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":104998,"max":113776,"currency":"USD","period":"year","gross":null,"usd_annual":113776},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-15T16:29:45Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-24T00:32:42Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Clearance\nTS/SCIOverview\nThis position provides night-shift Operations Watch Officers (Mid and Senior level Operations Specialists) to support the Secretary of Commerce’s Commerce Information and Operations Center (CIOC).\nBackground\nThis contractor position assists the U.S. Department of Commerce in remaining prepared to respond to, and recover from, the unexpected.\n The ideal candidate understands how to coordinate on all-hazard emergency management issues; can quickly “connect the dots” in fast-moving external events; understands a “chain of command”; can communicate in person and over the phone clearly and succinctly; is a strong writer with a solid grasp of grammar and solid MS Office (especially Word) skills, able to research, analyze, write, edit, and proof; is exceptionally reliable; can remain calm and be decisive under pressure; and is able to understand and follow SOPs and use templates. This person will effectively collaborate and coordinate with people at all levels of government, in non-governmental organizations, and in the private sector.\nWork is performed in an office environment, unclassified through and including a SCIF, at the Commerce Headquarters in Washington, DC; free parking is available for night shift Operations Watch Officers.This is an on-site position; teleworking is not allowed.\nAs the situation dictates, the Operations Watch Officer may have to deploy to perform CIOC watch duties at a Commerce continuity facility, a less than 2 hour drive from the Commerce Headquarters.\nResponsibilities\n Perform as a night shift CIOC Operations Watch Officer, serving on a 365-day, 24/7 basis using 12-hour rotational shifts (which at times may also include occasional day shift assignments as may be required) to maintain uninterrupted situational monitoring; support schedule development, backfill shifts when needed, and assist with activation and relocation to an alternate operating site during high-risk periods or when the headquarters is unavailable.\nMonitor and analyze emergency, incident-related, and routine operational information streams across communications systems, media outlets, and operational data feeds to identify significant developments and maintain continuous situational awareness; use emergency notification systems and geospatial mapping tools to enhance operational tracking and visualization.\nCoordinate time-sensitive alerts and notifications by prioritizing, processing, and disseminating critical information to senior leadership, Operating Units, and interagency partners, ensuring proper handling of unclassified and classified communications consistent with federal security requirements.\nPrepare briefs, narrative reports, and operational summaries demonstrating high-level expertise in formatting, editing, proofreading, and quality assurance to produce accurate, polished, and professional written products for senior leadership.\nAttend and support internal, Department-wide, and interagency working groups as required and contribute to coordinated information sharing and federal continuity and emergency management efforts.\nSupport the development and implementation of Operations Center policies, procedures, standards, and programmatic activities by assisting with documentation, developing reports and templates for Operating Units to meet Continuity and Emergency Management requirements, and conducting routine and periodic communications testing to ensure operational readiness and system functionality.\nFollow standard operating procedures and obtain supervisory or federal staff approval when required to ensure appropriate federal personnel are informed of and have approved critical operational decisions before execution; support assigned projects during periods without active incidents at a level commensurate with Program Analyst responsibilities. \nMaintain and communicate situational awareness across all hazards including natural disasters and National Special Security Events, as well as human-caused and technological incidents.\nCommunicate and coordinate clearly in person, over the phone, and in writing to enable a proper, timely emergency management awareness and incident response.\nPrepare operational, alert and notification, and situational awareness reports for a variety of incidents and situations per the CIOC SOP; research, analyze, write, edit, proof, obtain approval of, and distribute timely, quality work products for internal and external use.\nProduce alert and notification messages through the Commerce Emergency Notification System (Everbridge) to rapidly notify personnel of significant incidents based on SOP.\nMonitor and respond to emails received by the CIOC email accounts on classified networks and to phone calls received on CIOC Watch Officer phone lines.\nCollect, compile, and analyze SIPRNet and JWICS message traffic to alert appropriate leadership and organizations to significant incidents that could impact the Commerce mission, personnel, and or infrastructure.\nConduct scheduled and ad hoc testing of voice, audio, and data communications systems to ensure all systems (e.g., SIPRNet, JWICS, vIPEr, internet, phone, and SVTC) are fully operational.\nAs requested, develop and/or revise templates and tailored reports to support CIOC incident management and continuity of operation responses.\nAs requested, assist in drafting, reviewing, and implementing new and revised CIOC policies and SOPs.\nAs required, deploy to perform CIOC Watch Officer duties from the Commerce continuity facility, a less than 2 hour drive from the Commerce Headquarters.\nWORK SCHEDULE:\nAfter roughly 2 weeks of day shift orientation/training, followed by 1 or 2 months of night shift working side-by-side with an experienced contractor CIOC Operations Watch Officer, the individual will integrate into the CIOC night shift working primarily solo 12 hour night shifts.\nNight shift report time is 5:45pm for a 15 minute shift change, followed by a 12 hour shift, with the final 15 minutes ending at 6am after turnover to the oncoming federal watch staff.\nThis position is planned to work 85.75 hours (7 x 12.25 hour shifts) over each 2 week pay period, with the Work (W) and Off (O) weekly schedule typically being: Week 1 - WWOOWWW (61.25 hours), Week 2 - OOWWOOO (24.5 hours), then repeat the 2 week schedule.\nQualifications\nApproximately 4 years’ experience as an Operations Watch Officer/Stander (Operations Specialist) with at least 2 of the years’ experience desired at a national operations center (i.e., one or more of the 15 Executive Departments).\nWatch experience in all hazard operations and incident management (e.g., natural disasters, National Special Security Events, as well as human-caused and technological incidents).\nActive Top Secret security clearance and be SCI crossover eligible. Simply being “SCI eligible” is not sufficient - besides having a current investigation, you must be either currently SCI indoc’d (read in) or have been debriefed from SCI less than 23 months ago.\nSolid MS Office (especially Word) skills as well as the ability to communicate in person and over the phone clearly and succinctly, demonstrating a high degree of professionalism, tact, and diplomacy.\nUnderstanding how to coordinate on emergency management issues, with the capability to quickly “connect the dots” in fast-moving internal or external incidents, assess risk, remain calm, and be decisive under pressure.\nExperience preparing situational awareness reports.\nExperience performing research and analysis and then writing and editing emails and documents.\nExperience providing communication and coordination support to executives across various platforms at the unclassified and classified levels.\n Unwavering ability to arrive at duty location on time and perform required duties solo on 12 hour night shifts.\nReliable means (public and/or private) to get to and from the Commerce Headquarters as well as dependable transportation for travel, as may be required, to an alternate site to perform Watch Officer duties.\nWillingness to learn, and an ability to make informed decisions/take actions based on SOPs and templates and the evolving situation and risk.\nGood judgement and a strong ability to assess complex situations with multiple factors to ascertain if/when potential hazards pose a threat to Commerce interests.\nNice to Have\nExperience using SIPRNet and JWICS in daily duties.\nExperience using geospatial tools to better understand which Commerce locations an incident may impact.\nUnderstanding of Primary Mission Essential Functions (PMEFs) and assessing an incident’s impact on PMEFs.\nWork Environment and Physical Requirements\nAbility to move throughout large Federal buildings to support daily operational requirements, including walking moderate to long distances as needed.\nAbility to lift and carry up to 10 pounds on an occasional basis.\nWork may involve standing, walking, or moving between multiple floors or work areas.\n Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.\nEducation\nBachelor of Science degree (or an additional 4 years’ relevant experience) is required.\nLocation and Work Hours\nThis position is 100% on site. The contractor will primarily work overnight shifts from 5:45pm - 6:00am.\nWork will primarily be performed at:\nU.S. Department of Commerce (DOC) Headquarters (Herbert C. Hoover Building (HCHB)), 1401 Constitution Avenue NW, Washington, D.C.\nCompensation\nThe compensation range for this position is $104,998- $113,776 annually. Compensation will be discussed in greater detail with candidates who advance in the interview process, allowing for a comprehensive evaluation of qualifications and alignment with role requirements.\nCompensation Disclaimer: The salary range provided for this position represents a general guideline. Final compensation will be determined at the Company’s discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. Not all candidates will be eligible for the upper end of the salary range.\nBenefits and EEO\nAt Ardent Eagle Solutions, we offer a comprehensive benefits package to our employees and their families:\nMedical/Dental/Vision Coverage\nMatching 401(k) Plan\nContinuing Education Assistance\nPaid Time Off\nFree parking is available for the night shift Operations Watch Officers\nThis job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles.\nArdent Eagle Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability or protected veteran status.\n#WATCH","description_format":"text","description_chars":11030,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Education assistance","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-10-15T16:29:45Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.389,"p_room":0.368,"age_days":7,"expected_fill_days":2,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":113776,"is_top_pay":true},"html_url":"https://alion.io/job/ardent-eagle-watch-officeroperations-specialist","json_url":"https://alion.io/job/ardent-eagle-watch-officeroperations-specialist.json","meta":{"generated_at":"2026-10-24T01:02:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1692,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421961},"rest":"https://alion.io/mcp/rest/get_company?id=4421961"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fardent-eagle-watch-officeroperations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fardent-eagle-watch-officeroperations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fardent-eagle-watch-officeroperations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ardent-eagle-watch-officeroperations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fardent-eagle-watch-officeroperations-specialist"}]}