{"id":1166491,"url":"https://alion.io/job/ardent-tier-3-system-administrator-lead","title":"Tier 3 System Administrator Lead","company":{"id":14566,"name":"Ardent","domain":"ardentmc.com","url":"https://alion.io/company/ardent","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":10,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":95,"computed_at":"2026-09-24T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":113000,"max_usd":230000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":271},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Amazon S3","optional":false},{"name":"Apache HTTP Server","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"DNS","optional":false},{"name":"IAM","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"MySQL","optional":false},{"name":"SQL","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-24T01:20:24Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T17:04:24Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Ardent is seeking a Tier 3 System Administrator Leadto join our team. \nThis is an on-site position in Washington, D.C.\nPosition Description:\nArdent is seeking a Tier 3 System Administrator Leadto support the United States Holocaust Memorial Museum (USHMM) and the technology foundation behind its historically important mission.. Reliable systems, storage, backup, and cloud services are essential to the Museum’s work preserving Holocaust history, supporting education, and serving the public. The Tier 3 System Administrator Lead will be responsible forthe end-to-end operational integrity, availability, maintenance, and recovery of the Museum’s server ecosystem. The position supports onsite operations to enable 24x7x365 enterprise escalation requirements. \nResponsibilities and Duties:\nLead administration, monitoring, maintenance, troubleshooting, and recovery for physical, virtual, and cloud-based Windows and Linux servers. \nPerform operating system patching, storage-capacity monitoring, hardware maintenance, critical-service restart and validation, backup verification, SSL certificate renewal, firmware and BIOS updates, and directed vulnerability remediation.\nAdminister and troubleshoot VMware ESXi and vCenter environments, AWS EC2 and related cloud services, Microsoft SQL, MySQL, Oracle, certificate services, and Active Directory infrastructure within the assigned operational scope.\nUse advanced Linux and Windows administration skills, including shell scripting, to automate repeatable support activities and accelerate diagnosis and recovery.\nSupport AWS operations including Linux EC2 lifecycle management, S3 administration, Route 53 records, VPC routing, Lambda monitoring, CloudWatch monitoring, and approved IAM execution.\nDeploy physical, virtual, and cloud servers; complete domain joins, IP and DNS registration, security baselines, backup policy association, documentation, and asset tagging.\nOperate backup, restore, and recovery services using Museum-supported platforms, including daily job review, restoration requests, annual disaster recovery exercises, bare-metal recovery, and runbook validation.\nSupport storage platforms and services, including PowerScale, OneFS, Cohesity, S3, Glacier, Unity, and associated monitoring, access, capacity, firmware, and recovery activities.\nProvide data center hardware support, vendor RMA coordination, equipment and cable labeling, environmental and rack-capacity monitoring, and approved physical changes.\nServe as technical lead for third-party hosted applications, vendor updates, secure remote access, certificates, domains, OS patching, and application-tier services such as IIS, Apache, or JBoss.\nCreate and maintain accurate implementation, configuration, recovery, change, incident, and operational documentation; coordinate significant changes through Museum change-control processes.\nProvide Tier 3 escalation and after-hours support for incidents affecting critical infrastructure, including data center and AWS services.\nRequirements:\nExpertise in Linux and Windows server administration and shell scripting. \nDemonstrated experience maintaining operational integrity across on-premises, virtual, and cloud-based server environments.\nAdvanced troubleshooting experience with server hardware, operating systems, virtualization, storage, backup, databases, identity services, and network dependencies.\nExperience with VMware, Microsoft Windows Server, Linux, AWS, Active Directory, DNS, SSL certificates, and enterprise patching and monitoring practices.\nExperience executing backup, restoration, disaster recovery, bare-metal recovery, and hardware failure remediation activities.\nAbility to document technical work, coordinate changes with technical stakeholders, and lead vendor escalation and restoration efforts.\nAbility to support onsite work and participate in 24x7x365 after-hours escalation for critical incidents.\nPreferred Qualifications:\nAWS SysOps Administrator-level proficiency or a relevant AWS certification.\nExperience with PowerScale, OneFS, Cohesity, Dell Unity, VMware vCenter, AWS S3 and Glacier, CloudWatch, and SolarWinds.\nExperience supporting SQL Server, MySQL, Oracle, IIS, Apache, or JBoss environments.\nDue to the nature of the work we support, all candidates in consideration for this role must be willing to undergo the government issued background investigation process.\nArdent is an equal opportunity employer. We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression, or any other basis protected by state, local, or federal law.","description_format":"text","description_chars":4861,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Geospatial Analytics","Digital Government","Data Science","IT Consulting"],"lifecycle":[{"event":"open","at":"2026-09-24T03:14:25Z"}],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":0,"expected_fill_days":95,"reasons":["conf:0","urgency","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ardent-tier-3-system-administrator-lead","json_url":"https://alion.io/job/ardent-tier-3-system-administrator-lead.json","meta":{"generated_at":"2026-09-24T18:16:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}