{"id":831516,"url":"https://alion.io/job/ardham-renewals-specialist","title":"Renewals Specialist","company":{"id":669909,"name":"Ardham","domain":"ardham.com","url":"https://alion.io/company/ardham","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Albuquerque, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":97000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3001},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-19T00:00:00Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-10-14T16:14:20Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"Job Summary\nThe Renewals Specialist focuses on managing and executing customer renewals for software subscriptions, cloud services, maintenance contracts, support agreements, and recurring technology services. We partner with sales on the administrative and analytical aspects of a renewal, including identifying upcoming renewals, forecasting and building pipeline, determining historical consumption and pricing, positioning value, surfacing upsell/cross-sell opportunities and helping close deals.\nWhat you’ll do\nThe Renewals Specialist will partner with AE’s, sales management, and internal partners to retain and expand user revenue. The successful candidate will work with their sales team to produce and present compelling customer proposals, ensuring that contracts are renewed on-time and quoted accurately. We are looking for a self-starter to join our team who has demonstrated success dealing with ambiguity, operating in a fast-growing environment, and solving problems with limited oversight. The ideal candidate will demonstrate that they can or have partnered closely with cross-functional teams, deliver tasks, project manage complex initiatives and make data-driven decisions, and will have had experience crafting and structuring deals, and building scalable processes. A successful candidate will have a demonstrated ability to think strategically and analytically to identify cross-functional challenges and build consensus, within team and across functions, to execute against fluctuating volumes and complex projects\n\nKey Responsibilities\nResponsibilities\nProactively manage Renewal pipeline and activity / engagement milestones\nResearch user purchase and renewal history and make recommendations based on prior activity\nIndustry knowledge and familiarity with brands we work with. Need to be able to differentiate renewal requirements for specific product types across manufacturers\nUnderstand the difference across various types of renewals, whether it is just for a warranty renewal, hardware support, software support, SaaS etc.\nForecast renewals based on previous renewals along with net new projects, prepare quotes months in advance of renewal date so customer can present to procurement\nKeep organized and accurate renewal activity data and forecast in CRM\nPartner with AE’s, sales management to identify existing revenue, retain and expand\nGather requirements from Sales and User account signals for renewal, expansion and upsell opportunities\nAssist with complex quote creation to allow Sales to focus on upsell\nHelp develop and execute Ardham’s Renewals strategy, in alignment with Ardham’s Sales strategy\nIdentify and optimize repeatable and scalable processes, looking to automate, re-tool, process improve and vendorise as appropriate\nHelp cultivate a team culture that includes high ownership, customer-first focus, fast-paced, high integrity, and an optimistic and positive environment\nReport out on a regular weekly, monthly, and quarterly cadence to VP of Sales, with a strong analytical approach and crisp communication style\n\nMinimum requirements\n2+ years of experience in Renewals, Account Management, or Customer Success ideally in a tech environment\nProven track record in successfully owning and delivering manual and automated processes\nStrong leadership experience, including cultivating high-performance, positive team culture and developing close, cross functional partnerships\nSound business judgement, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results\nExperience working within a high-growth, technology company with the ability to operate successfully in a lean, fast-paced organization\nHighly organized, multi-tasking skills, taking ownership and being efficient in ambiguous situations\nMust have high attention to detail to do this job\nAbout Ardham Technologies\nArdham Technologies is headquartered in Albuquerque, New Mexico, and is experiencing rapid growth throughout the Southwest and Texas regions. As an exciting and innovative technology company, Ardham Technologies is dedicated to powering clients into the future of IT through comprehensive managed services and cutting-edge technology solutions. Our mission is to transform how organizations approach their technology infrastructure by delivering innovative managed offerings that drive business success. With our expanding presence across multiple markets, we provide our team members with exceptional opportunities for professional growth while working with diverse clients across various industries. Join Ardham Technologies and be part of a dynamic team that's shaping the future of managed IT services in one of the fastest-growing technology markets in the country.\nAs part of our hiring process, you must first complete a quick (~10-minute) online survey via Culture Index. This helps us better align talent with our team dynamics and ensure the right fit for both your success and ours.\nClick Here to Complete","description_format":"text","description_chars":5011,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-12T16:51:37Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.336,"p_room":0.28,"age_days":56,"expected_fill_days":23,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/ardham-renewals-specialist","json_url":"https://alion.io/job/ardham-renewals-specialist.json","meta":{"generated_at":"2026-10-14T17:02:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21690,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669909},"rest":"https://alion.io/mcp/rest/get_company?id=669909"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fardham-renewals-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fardham-renewals-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fardham-renewals-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ardham-renewals-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fardham-renewals-specialist"}]}