{"id":1701067,"url":"https://alion.io/job/ardmore-home-design-account-manager","title":"Account Manager","company":{"id":3854389,"name":"Ardmore Home Design","domain":"ardmorehomedesign.com","url":"https://alion.io/company/ardmore-home-design","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["City of Industry, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-24T23:41:21Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-11-05T17:05:15Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Description\nAbout the company\nArdmore Home Design (AHD), founded in 2008, is a privately owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell, and distribute luxury home décor globally to interior designers and boutique/luxury retailers. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials), Pigeon & Poodle (home and bath accessories), Blue Pheasant (handcrafted tabletop products) and Burton James (luxury upholstered furniture).\nAbout the Role\nWe are seeking an experienced and results-driven Account Manager to join our team. This candidate will play a pivotal role in maintaining and expanding our relationships with clients. The role requires someone who enjoys providing exceptional account support, is able to multi-task and highly detail-oriented. The role is responsible for working directly with our customers, to provide product and service information and resolve product and service inquiries. Occasional travel to trade shows may be required. This individual embraces and supports our in-person/on-site work culture and embodies our company values of Ownership, Collaboration and Respect\nWhat you can do for us:\nCultivate and nurture strong relationships with existing clients.\nIdentify and pursue opportunities for account expansion and upselling.\nMaintain a deep understanding of our product range and industry trends.\nCollaborate with internal teams to resolve any issues related to orders and deliveries. \nAttract potential customers by responding professionally to product and service questions; providing information about other products and value-enhancing services.\nDevelop and maintain client relationships through follow up and interaction with client and sales rep.\nComplete follow up communications with clients on order and payment status.\nResolve product or service issues by clarifying customer concerns through identifying the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure full resolution.\nMaintain financial accounts by processing customer adjustments.\nProvide insights and recommendations of potential products or services to management by collecting customer information and analyzing customer needs.\nIdentify opportunities and related risks; assess situation and propose action\nCollaborate with the sales team to understand client needs and create tailored ecommerce solutions\nManage the fulfillment process, ensuring orders are processed accurately and on time.\n·Liaison to warehouse contacts insuring timely issue resolution in areas of total inventory, substitutions, and fulfillment.\nTrack and manage customer sample requests to hit critical meeting dates. \nActs as link of communication between key buyers and internal teams\nAble to navigate multiple customer web portals\nHas experience processing orders and managing data via EDI platforms\nProactively evaluates and confirms customer needs on an ongoing basis\nCommunicates with internal departments to ensure order is processed and shipped following customer guidelines\nWhat we can do for you:\nPlay a pivotal role in our company’s transformation and growth\nMaintain work/life balance with day shift work schedules and no weekends, in a wholesale distribution business (no manufacturing)\nAlign with a growing company that operates in the luxury market\nProvide training and career development opportunities\nOffer 3 weeks paid time off and 6 paid holidays per service year\nEnjoy a high-paced and collaborative work environment\nReceive up to 6% 401k employer contributions\nParticipate in competitive benefits and incentivizing programs\nEmployee discount and bi-annual sample sale\nRequirements\nDetail-oriented with excellent organizational and problem-solving abilities. \nAbility to thrive in a fast-paced dynamic work environment. \nSome college studies with a Business major or equivalent\nStrong experience in managing account relationships via phone and email\nProficiency with Microsoft products including Word, Excel and Outlook\nPositive attitude towards client interaction with problem solving focus\nStrong attention to detail and documentation skills\nDesire to listen, analyze data and resolve conflict\nExperience working with ERP system (such as X3) a strong plus\nPhysical Requirements: The physical demands described here are representative of those that are required by an employee to successfully perform the essential functions of this job.\nWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.\n The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. \nAbility to work in open environment with fluctuating temperatures and standard lighting.\nAbility to work on computer and mobile phone for multiple hours; with frequent interruptions.\nRequired to use stairwells to attend meetings and engage with employees on multiple floors throughout building.\nOther Considerations: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.\nCompensation: Starting base pay: $22.00 - $26.00 per hour. Exact compensation may vary based on skills, experience, and location.","description_format":"text","description_chars":5921,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Media & Entertainment"],"lifecycle":[{"event":"open","at":"2026-10-02T13:25:04Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.604,"p_room":0.45,"age_days":41,"expected_fill_days":25,"reasons":["conf:1","win:tail"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/ardmore-home-design-account-manager","json_url":"https://alion.io/job/ardmore-home-design-account-manager.json","meta":{"generated_at":"2026-11-05T21:25:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1248,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3854389},"rest":"https://alion.io/mcp/rest/get_company?id=3854389"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fardmore-home-design-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fardmore-home-design-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fardmore-home-design-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ardmore-home-design-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fardmore-home-design-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1701067}},{"tool":"search_jobs","arguments":{"company":"ardmorehomedesign.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1701067},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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