{"id":3891297,"url":"https://alion.io/job/arena-technical-resources-senior-software-technical-support-team-member","title":"Senior Software Technical Support Team Member","company":{"id":2572760,"name":"Arena Technical Resources","domain":"atr.com","url":"https://alion.io/company/atr-com","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":94,"open_postings":82,"ghost_share":0,"stale_share":0.037,"repost_share":0,"time_to_fill_p50_days":142,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Merrifield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-11-05T20:31:03Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T03:13:40Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Title: Senior Software Technical Support Team Member\nJob Location: Merrifield, VA\nEligibility/Clearance: Ability to obtain and maintain a Public Trust\nclearance and successfully pass a thorough Government background\nscreening process requiring the completion of detailed forms and\nfingerprinting.\nThis position has a U.S. residency requirement. The USPS security\nclearance process requires the selected candidate to have resided in the\nU.S. (including U.S. Territories) for the last five years as follows:\n- U.S. Citizens cannot have left the U.S. (including U.S. Territories)\nfor longer than 6 months consecutively in the last 3 years (unless\nthey meet certain exceptions).\n- Non-U.S. Citizens cannot have left the U.S. (including U.S.\nTerritories) for longer than 90 days consecutively in the last 3\nyears.\nWHAT YOU’LL NEED TO SUCCEED:\nEducation\n- A degree from an accredited College/University in the applicable\nfield of services is required.\nList of tasks to be performed:\n- Responsible for managing the entire SLDC life Cyle.\n- Maintaining Optimal System performance and proactively mitigating\nrisks early.\n- Takes projects from assignment to implementation.\n- Supports management team’s efforts in change management, Dependency\nrisks and Critical Path Method to map risk burndown charts.\n- Recommend and take action to improve processes.\nRequired Certifications:\n- One of the following:\n- SAFe RTE (Release Train Engineer)\n- SAFe Architect\n- PMI ACP (Agile Certified Practitioner)\nRequired Skills:\n- The Senior Software Engineer will heavily be using these skills:\n- Dependency risks and Critical Path Method to map risk burndown\ncharts\n- Team velocity and capacity planning\n- Communication\n- Leadership\n- Organization\n- time management\n- budget management\n- risk management\n- problem-solving\n- adaptability\n- teamwork\nRequired Experience Level:\n- 8+ years of relevant experience\n- Minimum of 5-7 years’ experience in enterprise software development\nArena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer\n(EOE) who will provide equal employment opportunity to employees and\napplicants for employment without regard to race, ethnicity, religion,\ncolor, sex, pregnancy, national origin, age, veteran status, ancestry,\nsexual orientation, gender identity or expression, marital 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