{"id":4000446,"url":"https://alion.io/job/arena-technical-resources-systems-administrator-4","title":"Systems Administrator","company":{"id":2572760,"name":"Arena Technical Resources","domain":"atr.com","url":"https://alion.io/company/atr-com","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":94,"open_postings":82,"ghost_share":0,"stale_share":0.037,"repost_share":0,"time_to_fill_p50_days":142,"computed_at":"2026-11-09T06:03:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Springfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":95000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-09T21:31:03Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T03:13:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Title: Systems AdministratorJob Location: Springfield, VA\nCompensation: $95,000 - $100,000\nEligibility/Clearance: Candidate must possess an active TS/SCI clearance\nwith the ability to obtain a CI Polygraph\nJob Description:\nHOW A SYSTEMS ADMINISTRATOR (Director Support Technician) WILL MAKE AN\nIMPACT\nThe UDS Director Support Technician reports to the Tailored Desktop\nSupport Team Lead and provides dedicated Deskside IT Service support to\nthe NGA Front Office and National GEOINT Operations Center (NGOC) End\nUser Devices. End user device equipment consists of workstations (thin\nand thick clients), monitors, KVMs, print, fax and scan devices, secure\ntablets, laptops and mobile phones, VoIP devices, Desktop VTCs (DVTCs),\nremovable media, and associated accessories. The individual will fulfill\ninstallation, move, add, change, and disposal (IMACD) service requests,\nand support the completion of special projects.\nPrimary Responsibilities:\n- Serve as the Front Office and National GEOINT Operation Center (NOC)\nLiaison for all UDS IT related issues.\n- Facilitate meetings and engage regularly with customers and members\nof senior leadership to:\n- Address IT related questions or concerns\n- Coordinate and plan emerging customer requirements\n- Provide situational awareness to Front Office stakeholders\nconcerning upcoming maintenance of IT systems or technology\nrefresh efforts associated with systems used by the Front Office\nand NGOC staff\n- Deploy and sustain end-user devices and associated accessories\n- Manage hardware in all stages including unpacking and setup of end\nuser devices\n- Resolve IT incidents from cradle to grave, working closely with\nengineering teams and other ISP Contractor Stakeholders when IT\nissues require Tier 3 escalation or have dependencies external to\nthe UDS contract\n- Install application software on end user device workstations via\nscripted install packages\n- Inventory management of UDS deployed software and end user devices\n- Provide user education and training in basic hardware and software\nfunctions\n- Create and maintain documentation and SOPs to train new employees\n- Utilization of a ServiceNow based ticketing database to track,\nupdate and close break/fix incident tickets and in fulfilling new\nrequests via RITMs and Demands\n- Identify and execute process improvements and other enhancements\nthat improve operational efficiency.\n- Collocated seating with the Front Office staff, providing quick and\nimmediate access for Tier 1 and Tier 2 support.\n- Train end-users in the proper use of hardware and software. May\ntraining large groups of end users.\n- May require after-hours support or weekend support for mission,\nprogram and special project support\nWHAT YOU'LL NEED TO SUCCEED:\n- Knowledge in one or more of the following areas:\n- Thin Client using Virtual Desktop Infrastructure (VDI)\nTechnology\n- Experience and/or knowledgeable with: Windows 11; Windows 10;\nCitrix; SMS; and SCCM|MECM\n- Patch Management (Windows)\n- End User Hardware\n- Workstations (Thin Client, Thick Clients, Secure Tablets)\nMonitors, KVM’s, Printers, Plotters Print Server\nConfigurations, VOIP phone,\n- Removable Media\n- Print, Fax and Scan Support Services\n-\n- Mobile Phone | Secure Tablets\n- Desktop VTC (DTVC)\n- Desktop Image Management\n- Home Directory and Profile Support Services\n- E-mail Support Services\n- Software Support Services\n- Experience and/or knowledgeable with; Windows 7; Windows 10;\nWin11 Citrix; SMS; and SCCM|MECM\n-\n- Excellent troubleshooting capabilities\n- Strong time management skills and ability to work flexible schedules\nto meet job requirements\n- Strong communication skills\n- Strong work ethic and attention to detail\n- Strong writing skills (consistently document work completed)\n- Strong time management skills and ability to work flexible schedules\nto meet job requirements\n- Ability to work independently on projects and/or tasks\n- Ability to move and lift computers, printers, monitors, and other\nhardware\n- Team player and willing to share knowledge and learn from others to\nensure team's success\n- Enthusiasm and ability to adapt to new and changing technologies\nBasic Qualifications:\nTS/SCI Clearance w/ ability to obtain CI Poly\nEducation & Experience:\n- BA/BS (or equivalent experience)\n- A+ Certification, N+ Certification, Security + or other DoW 8570.01M\ncertification\n- ITIL v4 Foundations\n- 3-5 years of experience\n- 3+ years of supporting VIPs\nATR is an Equal Opportunity Employer (EOE) who will provide equal\nemployment opportunity 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