{"id":1276644,"url":"https://alion.io/job/argano-d365-ce-client-services-senior-technical-consultant","title":"D365 CE, Client Services - Senior Technical Consultant","company":{"id":1891210,"name":"Argano","domain":"argano.com","url":"https://alion.io/company/argano","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":86,"open_postings":11,"ghost_share":0,"stale_share":0.545,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Puebla, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":80000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1341},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Azure Data Factory","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Power Automate","optional":false},{"name":"Agile","optional":true},{"name":"SLI/SLO/SLA","optional":true},{"name":"Waterfall","optional":true}],"status":"live","first_seen_at":"2026-04-09T15:32:10Z","employer_posted_date":"2026-04-09","last_verified_at":"2026-10-19T21:21:58Z","board_verified":true,"closed_at":null,"days_open":193,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":192},"description":"PRIMARY PURPOSE:\nProvide senior-level technical leadership and support to Argano’s customers who are running Microsoft D365 CE and Power platform. The Senior Technical Consultant, Client Services is responsible for providing technical support and training to customers, debugging reported issues, providing technical best practices information to functional resources and support leads, performing performance optimization, managing customer’s releases, code and environments, writing technical documentation and developing enhancements and integrations as per specifications in Functional Design Documentation (FDD).\nCRITICAL QUALIFICATIONS AND EXPERIENCE:\nFive (5) + years of experience working in Microsoft Dynamics 365 CE, performing code modifications, debugging, performance optimization, integrations, technical support and best practices \nExperience building, maintaining and troubleshooting Power Automate Flows \nWorking knowledge of Power Platform, Azure, Azure Data Factory and other related technologies \nStrong knowledge of LifeCycle Services (LCS), Power Platform Admin Center (PPAC) and Azure DevOps (ADO) \nSolid grasp of migration, integration, D365 line of business application capabilities and CE technical and functional capabilities \nStrong knowledge of dual write and Dynamics 365 integration approaches \nBachelor’s degree in information systems management, Computer Science, or related experience \nProven ability to work with, and contribute to, a virtual team of functional/technical consultants working from different locations (onsite or nearshore or offshore) \nPossess adequate knowledge of functional business processes to be able to appropriately estimate development effort and provide approach and best practice guidance to functional client care team members for development and design approaches. \nStrong analytical and problem-solving skills. \nStrong interpersonal and communication skills \nHighly motivated, self-starter with the ability to take ownership of tasks and activities and drive them to completion \nEffective multitasker who can work on a variety of issues at the same time \nDESIRABLE QUALIFICATIONS AND EXPERIENCE:\nDemonstrated ability to work in a constantly changing environment with limited direction \nAbility to ‘get things done’ across the breadth of own organization \nFamiliar with Agile and waterfall implementation methodology \nExperience working with a multicultural and/or multilingual team across several time zones \nStrong functional knowledge of Microsoft Dynamics 365 CE Sales, Service, Field Service and related applications, including current certifications.\nKEY RESPONSIBILITIES:\nTroubleshoot and resolve technical support issues at the senior level within the given SLA’s minimizing the business disruption for Clients. \nWork with support lead and functional consultant to ensure progression and resolution of open support tickets, escalating within Argano or with client as required \nEstimate and develop modifications from customer’s enhancement requests, and coordinate with support lead and client through to deployment \nPossess adequate knowledge of functional business processes to be able to provide best practice and design approach guidance to support lead \nMaintain comprehensive documentation of support cases, resolutions, customizations, facilitating knowledge sharing within the team and with client. \nKeep abreast of the latest D365 updates, patches, and emerging features, and make recommendations for system improvements and enhancements. \nMaintain and improve Argano’s client care team’s knowledge base \nAssist with implementation project work as required \nMentor junior team members \nShould be open to work in different shifts (time zones) as 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