Senior Program Director, AI Data Services (Americas)

We are hiring a Senior Program Director, AI Data Services to lead complex customer programs across our growing Data Services.

This role will be responsible for managing strategic delivery programs across AI data, multilingual AI, speech and audio, expert review, data quality, model improvement workflows, and related technical services. The Senior Program Director will act as a key bridge between customer requirements, commercial commitments, and operational delivery.

The ideal candidate is a strong program leader who can manage complexity, drive accountability, communicate clearly with customers and internal teams, and create structure in a fast-moving environment.

Responsibilities

• Lead strategic customer programs from onboarding through launch, delivery, scale, and steady-state operations.
• Own program plans, timelines, milestones, risks, dependencies, reporting, and customer communication.
• Partner with Quality, Supply Chain, Solutions, Sales, and leadership to ensure programs are clearly scoped and successfully delivered.
• Translate customer requirements into practical workflows, resource plans, delivery milestones, and operating models.
• Manage customer governance, including regular status updates, business reviews, issue tracking, and escalation management.
• Identify delivery risks early and drive mitigation plans across internal teams.
• Improve program documentation, delivery playbooks, reporting templates, and operational processes.
• Support complex AI data, multilingual, speech/audio, expert review, and managed services programs.
• Help ensure delivery commitments are operationally feasible, commercially aligned, and clearly communicated.
• Build strong relationships with customers and internal stakeholders.

Qualifications

Education, skills, and experience

• Senior program management or program director experience in AI data, localization, data annotation, transcription, enterprise services, technical services, managed services, or BPO.
• Experience managing complex customer-facing delivery programs.
• Strong ability to manage timelines, risks, dependencies, stakeholders, and escalations.
• Experience partnering with Operations, Quality, Supply Chain, Sales, Solutions, or technical teams.
• Strong customer communication and executive-facing presentation skills.
• Ability to bring structure to ambiguous or fast-changing programs.
• Strong documentation, reporting, and process improvement skills.
• Commercial awareness and understanding of how delivery execution impacts customer growth and retention.

Nice to have

• Experience with AI data services, LLM workflows, model evaluation, speech/audio AI, multilingual AI, expert review, data annotation, or data quality.
• Experience supporting strategic enterprise or AI customers.
• Experience working across U.S., European, and Latin America time zones.
• Experience in a scaling business unit or high-growth services environment.
• Experience building program governance models or improving delivery operations.

Success in This Role

• Stronger governance across strategic Data Services programs.
• Clearer customer communication and delivery reporting.
• Improved launch discipline, milestone tracking, and risk management.
• Better alignment between Sales, Solutions, Operations, Quality, and Supply Chain.
• Reduced delivery risk for complex customer programs.
• More scalable program management capacity for Data Services growth.

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