{"id":2411105,"url":"https://alion.io/job/arhcareers-patient-transfer-coordinator","title":"Patient Transfer Coordinator","company":{"id":4422883,"name":"Appalachian Regional Healthcare","domain":"arh.org","url":"https://alion.io/company/arhcareers","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lexington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":80000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1977},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T02:11:38Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-23T14:47:10Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Overview\nThe Command Center Patient Transfer Coordinator coordinates patient transfers with one call convenience for the referring provider/physician. The Patient Transfer Coordinator answers calls to collect clinical information relative to a transfer request and facilitates the transfer by matching the patient’s clinical needs to the facility with service and bed capacity capability. The specialist works in collaboration with referring and accepting providers, hospital house nurse supervisors, bed placement coordinators, and other hospital staff to coordinate a streamlined transfer of the patient. This position requires the coordinator to multitask, maintain great customer service and identify and escalate concerns.\nResponsibilities\nPromptly answer, evaluate, and prioritize incoming transfer request calls for service while communicating effectively with all callers\nCommunicate with referring and accepting providers, transport service providers, and various hospital facility staff to complete patient transfers\nRequest and coordinate all medical transportation to complete transfers as necessary\nAbility to multi-task in a fast paced environment\nEnsure appropriate clinical information is gathered and presented to accepting physician and provide timely communication to referring and accepting provide\nUtilize excellent problem solving and critical thinking abilities\nDemonstrate exceptional customer service, communication, and telephone skills\nMaintain a calm and professional demeanor at all times\nThoroughly and accurately document all communication related to each transfer center call in a timely manner and within timelines set forth within Command Center policy/procedures\nDemonstrate a working knowledge of EMTALA rules and regulations\nMaintain a high degree of familiarity with and demonstrate compliance with established policies and procedures related to coordination of patient placement and transfer\nDemonstrate the ability to make accurate moment to moment decision making in regards to the patient transfer process\nEffectively triage all incoming requests for service according to the center’s policies and guidelines\nParticipate in training programs and ongoing education as required\nFollow up with referring and receiving providers to gather feedback and ensure a seamless transfer process\nEscalate issues and communication appropriate with Command Center Clinical Nurse Manager and/or Director as appropriate\nPerform other duties as assigned\nQualifications\nEducation:\nHigh School Diploma or Equivalent\nGraduate of an accredited school of Nursing, Paramedic program, or Emergency Medical Technician training program\nLicensure (State of Kentucky or Compact State): RN/Paramedic/EMT\nBLS Required\nACLS Preferred\nMinimum Work Experience:\nA minimum of 3 year(s) of health care related experience in an acute care hospital setting, patient care setting, and/or emergency medical transport setting.\nExperience in Critical Care/Emergency Department preferred\nRequired Skills, Knowledge, and Abilities:\nBasic computer literacy/data entry and technology skills\nExemplary interpersonal communication and telephone skills\nMust be capable of performing work in a multitasking, fast paced environment and retain detailed information\nAbility to adjust in a fast paced environment while maintaining a positive and calm attitude in all contacts\nKnowledge and basic understanding of EMTALA guidelines\nCritical thinking and problem solving skills\nAbility to work independently and as a team member\nAbility to resolve complaints, problems, and issues with tact and focus on service excellence\nKnowledge of patient medical conditions and medical terminology\nAbility to recognize and react to changing priorities and ability to make timely & accurate judgment decisions\nAbility to work as a team member\nStrong attention to detail","description_format":"text","description_chars":3842,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T02:11:38Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long 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