{"id":2411100,"url":"https://alion.io/job/arhcareers-service-excellence-coordinator","title":"Service Excellence Coordinator","company":{"id":4422883,"name":"Appalachian Regional Healthcare","domain":"arh.org","url":"https://alion.io/company/arhcareers","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Whitesburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":120000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1815},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T02:11:38Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-06T09:52:46Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Overview\nThe Service Excellence Coordinator is responsible for developing and implementing a service excellence strategy and initiatives to meet overall organizational goals and generate increased scores throughout the organization. The coordinator will work closely with any service excellence staff throughout the system, such as patient advocates or patient representatives, to deliver a consistent approach to service excellence to our patients, families and co-workers.\nResponsibilities\nResponsible for planning, directing and implementing the service excellence activities throughout the health system.\nDevelop and maintain budgets and report any planned or incidental deviation from the budget\nResponsible for tracking patient satisfaction scores, developing and implementing programs to drive service excellence.\nResponsible for monitoring trends in the public reporting for patient satisfaction data.\nDevelop monitoring systems to measure the success of service excellence initiatives, reporting the results to Director of Marketing and Service Excellence so decisions can be made to modify, abort, or create new programs.\n\nDevelop and maintain contents of ARH Intranet and Internet site, as related to service excellence.\nTravel required with occasional nights and weekend responsibilities.\nPerform other duties as assigned.\nQualifications\nEducation\nBachelor’s degree from an accredited college in Marketing, Communications, Health Administration, or Business preferred.\nExperience\nCandidate must have a minimum of five (5) years of service excellence or marketing experience.\nMinimum of five (5) years of healthcare experience.\nRequired Skills, Knowledge & Abilities\nPosition requires a high level of flexibility, autonomy, accountability, and individual initiative.\nMust possess proven excellent verbal communication skills.\nMust possess proven excellent written communication 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