{"id":3821018,"url":"https://alion.io/job/arhs-group-operations-support-engineer-l2-freelance-mf","title":"Operations Support Engineer (L2) Freelance (m/f)","company":{"id":54633,"name":"Arhs Group","domain":"arhs-group.com","url":"https://alion.io/company/ares-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"freelance","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Strasbourg, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"CI/CD","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Machine Learning","optional":false},{"name":"Unix","optional":false},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-11-05T15:41:21Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-10T14:00:52Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development.\nArηs Group was acquired by Accenture in July 2024.\n ARHS Group, part of Accenture, is looking for an experienced Operations Support Engineer (L2) to support one of our client teams in Strasbourg, working within a European institution.\nIn this role, you will ensure the stability, security, performance, and operational continuity of mission-critical systems following their entry into operations. You will provide second-level support, resolve incidents and service requests, monitor system health, and work closely with DevSecOps, Database Administration, Architecture, and operational teams to maintain reliable and efficient environments.\nPlease note that this opportunity is based in Strasbourg and is open to freelancers only.\nTHE WORK:\nEnsure the operational maintenance and continuity of systems following their entry into operations, maintaining stability, security, and performance across all environments.\nProvide second-level (L2) support, analyzing and resolving incidents, problems, and service requests in accordance with defined service levels.\nPerform corrective, adaptive, preventive, and perfective maintenance activities to maintain system operability and compliance with the client’s technical, operational, and security baselines.\nMonitor system health and performance using observability tools, proactively respond to alerts and events, and contribute to early identification and resolution of operational issues.\nCollaborate with DevSecOps Engineers on deployments, automation improvements, and environment optimization.\nWork closely with Database Administrators, Architects, and operational teams to ensure effective system operation, configuration management, and change control.\nParticipate in change and release management activities, including deployment-readiness assessments, rollback planning, and validation testing.\nContribute to post-incident reviews and root-cause analyses, helping identify and implement corrective and preventive actions.\nMaintain operational documentation, runbooks, and knowledge-base articles, and support knowledge-transfer and handover activities to ensure service continuity.\nProvide operational support for middleware and integration components, including API gateways, data-transformation and messaging platforms, event-streaming solutions, identity and access management systems, web servers, and content-management platforms.\nSupport operational activities related to system hardening, patching, vulnerability remediation, database performance monitoring, and backup and recovery coordination.\nContribute to the continuous improvement and automation of operational processes.\nOnsite at client site:\nThis role is based in Strasbourg and requires an onsite presence with our client and partners to support project delivery and strengthen collaboration.\nThis opportunity is available to freelancers only.\nHERE’S WHAT YOU’LL NEED:\nMinimum 3 years of professional experience in IT operations or application/system support, including at least 2 years in second-level (L2) support for large-scale, mission-critical systems.\nExcellent understanding of ITIL service-management processes, including Incident, Problem, Change, Release, Event, and Knowledge Management.\nExperience working within ITIL-aligned environments and structured change and release-management processes.\nProficiency with enterprise IT service-management tools.\nStrong experience with Linux/Unix environments, container-orchestration platforms, and observability stacks.\nGood understanding of CI/CD pipelines and configuration-management tools.\nKnowledge of application runtime environments, APIs, middleware, and integration technologies.\nExperience with API management and gateway platforms, event streaming, message-oriented middleware, and data-transformation and mapping tools.\nKnowledge of identity and access management solutions and authentication mechanisms such as OAuth 2.0, OpenID Connect (OIDC), and SAML.\nFamiliarity with web infrastructure, content-management platforms, and mobile build and deployment pipelines.\nKnowledge of database performance monitoring and coordination of backup and recovery activities.\nFamiliarity with system hardening, patching, and vulnerability-remediation processes.\nStrong analytical, troubleshooting, and documentation skills.\nAbility to communicate effectively and collaborate in a multicultural, multi-vendor operational environment.\nBONUS POINTS IF YOU HAVE:\nITIL Foundation or higher certification.\nRelevant Linux administration certification.\nRelevant container-orchestration or Kubernetes certification.\nExperience supporting cloud-native and containerized production environments.\nPrevious experience supporting large-scale or mission-critical systems within European institutions, public-sector organizations, or other highly regulated environments.\nExperience with operational automation and continuous service-improvement initiatives.\nAs part of our security and compliance procedures, candidates will be required to undergo a criminal background check prior to 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