{"id":1095803,"url":"https://alion.io/job/arhs-group-operations-support-engineer-l2","title":"Operations Support Engineer (L2)","company":{"id":54633,"name":"Arhs Group","domain":"arhs-group.com","url":"https://alion.io/company/ares-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Strasbourg, France"],"countries":["FR"],"hiring_countries":["FR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":56000,"period":"year","method":"role_seniority_country_cell","sample_n":15},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Machine Learning","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-09-21T11:21:47Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-11-09T07:02:59Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development.\nArηs Group was acquired by Accenture in July 2024.\n Ensure the operational maintenance and continuity of the system after its Entry into Operations, guaranteeing that it remains stable, secure and performant across all environments.\nProvide second-level support by analysing and resolving incidents, problems and service requests in accordance with defined service levels.\nPerform corrective, adaptive, preventive and perfective maintenance activities to sustain operability and compliance with the Contracting Authority’s technical, operational and security baselines.\nMonitor system health and performance through observability tools, respond proactively to alerts and events, and coordinate with DevSecOps Engineers for deployments, automation improvements and environment optimisation.\nCollaborate with Database Administrators, Architects and the CA’s Operational teams to ensure effective system operation, configuration management and change control.\nParticipate in change and release management activities, ensuring deployment readiness, rollback planning and validation testing.\nContribute to post-incident reviews and root-cause analyses, maintain operational documentation, runbooks and knowledge-base articles, and support knowledge transfer and handover activities to guarantee service sustainability and continuity of expertise.\nProvide operational support for middleware and integration components forming the overall technical landscape, including gateways, data transformation and messaging platforms, identity and access management systems, web servers and content management platforms.\n Excellent understanding of ITIL service management processes, including Incident, Problem, Change, Release, Event and Knowledge Management.\nProficiency with IT service management tools as defined or agreed by the CA.\nExperience with Linux/Unix environments, container orchestration platforms and observability stacks.\nUnderstanding of CI/CD pipelines and configuration-management tools.\nKnowledge of application runtime environments, APIs, middleware and integration technologies such as:\nAPI management and gateway platforms;\nEvent streaming and message-oriented middleware;\nData transformation and mapping tools;\nIdentity and access management solutions and related authentication mechanisms (OAuth2, OIDC, SAML, etc.);\nWeb infrastructure and content-management platforms;\nMobile build and deployment pipelines.\nKnowledge of database performance monitoring, backup and recovery coordination.\nFamiliarity with system hardening, patching and vulnerability remediation.\nStrong analytical, troubleshooting and documentation skills.\nAbility to communicate effectively and work in a multicultural, multi-vendor operational environment.\nFamiliarity with the middleware and integration technologies, including but not limited to API management, data transformation and messaging platforms, event streaming, identity and access management, web infrastructure, content management systems, observability and automation tools, as defined or agreed by the CA.\nMinimum 3 years of experience in IT operations or application/system support, including at least 2 years in second-level (L2) support for large-scale, mission-critical systems.\nExperience working within ITIL-aligned frameworks and structured change and release-management processes.\nCertifications (preferred): ITIL Foundation or higher, Linux administration, container-orchestration or equivalent certification.\n WHAT´S IN IT FOR YOU?\nWe value your contribution, which is why we offer a competitive and attractive salary package.\nYour wellbeing is our priority - 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