{"id":3342194,"url":"https://alion.io/job/aricoma-support-specialist","title":"Support Specialist","company":{"id":54867,"name":"Aricoma","domain":"aricoma.com","url":"https://alion.io/company/aricoma","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Alma Career","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brno, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":38000,"period":"year","method":"role_country_seniority_unknown","sample_n":21},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"YouTube","optional":false}],"status":"live","first_seen_at":"2026-10-27T12:17:39Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-02T15:20:57Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Proč číst dál?\n1⃣ Práce s reálným dopadem - v roli, kde se každý den prolíná koordinace, reporting, fakturace i operativní řízení. Žádná rutina, žádná šedá administrativa.\n2⃣ Stanete se páteří Support týmu - vaše práce nebude jen vidět, bude na ní záležet. Kolegové i klienti se na vás budou spoléhat.\n3⃣ Dlouhodobá spolupráce, stabilní zázemí a skutečný prostor pro samostatnost - vy si řídíte svůj den, my vám důvěřujeme.\nCo vás bude čekat na této pozici?\nSpráva servisních smluv a jejich evidence v systému ServiceDesk.\nPráce s tickety v Microsoft Dynamics 365 a dohled nad jejich správným zpracováním\nPříprava podkladů pro fakturaci, fakturace Support projektů a tvorba akceptačních protokolů\nTvorba pravidelného i ad hoc reportingu\nDohled nad dodržováním sjednaných SLA\nKomunikace se zákazníky i interními kolegy v záležitostech spojených se servisními smlouvami a podporou\nKaždodenní operativní podpora Support týmu a řešení různorodých ad hoc úkolů\nCo očekáváme my od vás?\nSamostatnost a schopnost zorganizovat si práci a určit priority i ve chvíli, kdy se sejde více úkolů najednou\nPečlivost, přesnost a smysl pro detail - zejména při práci s daty, smlouvami a fakturací\nAktivní přístup - umíte si potřebné informace dohledat, doptat se a nenecháte se zaskočit novým úkolem\nDobré komunikační schopnosti a chuť spolupracovat s kolegy i zákazníky.\nDobrou znalost MS Office, především Excelu\nZnalost angličtiny je výhodou, nikoliv podmínkou\nCo vám přidáme navíc (k výplatě? )\nNeomezenou dovolenou\n30.000 Kč k narození miminka\nStravenkový paušál ve výší 100 Kč za odpracovaný den\n„Flexi Benefit“ ve výši 2.300 Kč / měsíc s možností rozdělení mezi cafeterii, multisport kartu, nebo penzijní, životní pojištění nebo investice\nShell kartu - sleva na pohonné hmoty a další služby\n Zdravotní poradna \"ulekare.cz\" a služby asistence při sjednání zdr. vyšetření (i pro rodinné příslušníky)\nVáš odborný rozvoj i jazykové kurzy\n Partnerské slevy (Alza, IT produkty, zájezdy, divadelní představení, telco služby,...)\n2 dobrovolnické dny\nAnonymní konzultace s psychologem\nZvýhodněné mobilní tarify i pro rodinné příslušníky\nVíce o nás:\nCzechCrunch: https://profily.cc.cz/profil/aricoma\nWeb: https://www.aricoma.com/cs/home\nForbes: https://forbes.cz/aricoma-miliardare-komarka-expanduje-do-beneluxu-koupila-lucemburskou-firmu-neofacto/\nYouTube: https://www.youtube.com/@MyAricoma\nAtmoskop: https://www.atmoskop.cz/nazory-na-zamestnavatele/3037929-aricoma\n Magazín Elita: https://www.elita.blog/archiv","description_format":"text","description_chars":2492,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Managed Security","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-27T15:58:19Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":30,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/aricoma-support-specialist","json_url":"https://alion.io/job/aricoma-support-specialist.json","meta":{"generated_at":"2026-11-02T17:16:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23991,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54867},"rest":"https://alion.io/mcp/rest/get_company?id=54867"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faricoma-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faricoma-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faricoma-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aricoma-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faricoma-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3342194}},{"tool":"search_jobs","arguments":{"company":"aricoma.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3342194},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}