{"id":2481309,"url":"https://alion.io/job/aris-customer-success-manager-digital","title":"Customer Success Manager - Digital","company":{"id":2065996,"name":"ARIS","domain":"aris.com","url":"https://alion.io/company/aris-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-04T00:30:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-22T07:44:41Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"We are currently seeking a Customer Value Engineer to join our team in India. As a Customer Value Engineer powering our new ARIS Success Hub, you will be responsible for guiding customers toward meaningful outcomes, providing solution clarity, and articulating business value in a digital-first environment—supporting a broad base of run-rate customers alongside our Renewal Sales Executives.\nEssential Functions \nGuiding customers through digital-first Success Plans, including action plans and measurable outcomes.\nProviding expert input when Renewal Sales Executives request support for customer conversations.\nDelivering scalable programs such as webinars, digital workshops, and guided learning paths.\nBuilding and maintaining a library of Success Hub assets to support customer self-sufficiency.\nIdentifying opportunities for customers to progress toward their strategic goals using ARIS capabilities.\nProviding advisory, high-level guidance to help customers understand which ARIS Success Package best aligns with their goals, maturity, and challenges.\nSupporting Renewal Managers with generic best-practice recommendations, without entering presales-level technical scoping.\nHelping customers interpret their needs and translate them into appropriate Success Package pathways (e.g., onboarding, enablement, optimisation).\nOffering conceptual explanations of ARIS capabilities to support customer understanding.\nIdentifying when customer needs exceed advisory guidance and routing them to the appropriate Success Package or Professional Services (inc. partner ecosystem).\nEnsuring customers have clarity on what each Success Package includes, how it supports their goals, and what outcomes they can expect.\nBuilding value narratives and outcome-focused use cases that support customer decision-making.\nSupporting Renewal Managers with value justification materials for renewals and expansions.\nProviding one-to-one expert support when customers encounter roadblocks, as requested by the renewals team.\nContributing to the evolution of our digital-first engagement model.\nMinimum Requirements\nExperience in a customer-facing role such as Customer Success, Consulting, Solutions, or Value-focused roles.\nAbility to translate business goals into solution recommendations and measurable outcomes.\nStrong communication skills, especially in explaining complex concepts simply.\nData-driven mindset with experience using metrics to demonstrate value.\nHighly organized with the ability to manage multiple requests in a structured way.\nAbility to partner effectively with internal teams including Renewal Managers, Presales, and Professional Services.\nFluency in English.\nNice to Haves\nExperience in process improvement, operational excellence, or digital transformation.\nFamiliarity with Process Intelligence, BPM, or Process Mining.\nExperience creating digital content, enablement materials, or customer-facing assets.\nHands-on experience with Customer Success platforms (e.g., Gainsight), CRM tools, or digital engagement tools.\nExposure to AI, automation, or enterprise transformation programs.\nWhat's in it for you?\nEarn competitive total compensation and receive comprehensive country-specific medical and other benefits.\nSet yourself up for success in your new role by upgrading your home office space using your one-time hybrid work payment.\nLean on the Employee Assistance Program for support during some of life's most common but difficult challenges.","description_format":"text","description_chars":3459,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Home office","Hybrid work"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data & Analytics","Process Mining","AI 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