{"id":3822839,"url":"https://alion.io/job/aris-search-msp-field-support-engineer","title":"MSP Field Support Engineer","company":{"id":670100,"name":"Aris Search","domain":"arissearch.com","url":"https://alion.io/company/arissearch","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-11-05T15:21:59Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T12:11:30Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).\n MSP Field Support Engineer - New York City\nLocation: Manhattan / New York City\nSalary: Up to $65,000 + benefits\nSchedule: Full-Time\nAbout the Role\nWe are working with a well-established managed services provider in New York City that is looking for a client-facing Field Support Engineer to join its technical team.\nThis position is ideal for someone who already has MSP experience and wants to take the next step in their career. You will support multiple client environments, troubleshoot technical issues remotely and onsite, and become a trusted point of contact for users throughout Manhattan.\nThe technical work is important, but this role is equally about how you interact with people. The company supports professional clients who expect responsive, polished and dependable service. You need to be someone who can walk into a client’s office, communicate confidently, listen carefully and make people feel like their issue is being handled.\nFor the right person, this role offers a clear path beyond end-user support. The company regularly promotes internally, and successful team members can advance into Senior Systems Administrator, Senior Systems Engineer and other advanced infrastructure positions.\nResponsibilities\nProvide remote and onsite IT support across multiple client environments\n\nTravel to client locations throughout Manhattan for scheduled visits and hands-on troubleshooting\n\nSupport Windows and macOS desktops, laptops, printers, peripherals and business applications\n\nAdminister and troubleshoot Microsoft 365 environments\n\nAssist with Active Directory and Entra ID user accounts, permissions, groups and access\n\nHandle employee onboarding and offboarding\n\nTroubleshoot Outlook, Teams, OneDrive and other Microsoft applications\n\nDiagnose basic network issues involving DNS, DHCP, TCP/IP, VPNs, Wi-Fi and LAN connectivity\n\nDeploy and configure workstations, laptops, monitors, docking stations and other end-user technology\n\nTroubleshoot hardware and connectivity issues that cannot be resolved remotely\n\nDocument client environments, troubleshooting steps and resolutions accurately\n\nManage and update tickets through the company’s PSA/ticketing platform\n\nEscalate more advanced systems and network issues to senior engineering resources\n\nKeep clients informed throughout the troubleshooting process\n\nAssist senior engineers with projects and infrastructure work as your technical skills grow\n\nRequired Background\nPrevious professional MSP experience is required\n\n2+ years of IT support, desktop support, help desk, field technician or similar experience\n\nExperience supporting multiple clients or customer environments\n\nHands-on Microsoft 365 experience\n\nActive Directory and/or Entra ID administration experience\n\nStrong Windows troubleshooting skills\n\nUnderstanding of basic networking concepts including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, switches and routers\n\nExperience with remote support and ticketing systems\n\nAbility to regularly travel to client sites throughout Manhattan\n\nCommunication Matters\nThis position requires someone who is as comfortable with people as they are with technology.\nWe are specifically looking for someone who can:\nBuild rapport quickly with users\n\nCommunicate clearly with both technical and non-technical people\n\nExplain issues and solutions in plain language\n\nStay calm and professional when users are frustrated\n\nWork comfortably with executives and other senior client contacts\n\nListen carefully and understand the problem before jumping into troubleshooting\n\nTake ownership of an issue until it is resolved or properly escalated\n\nPresent themselves professionally in client environments\n\nTechnical skills can continue to develop. Strong communication, professionalism and customer-service instincts are essential from day one.\nHelpful Experience\nExperience with any of the following is a plus:\nConnectWise\n\nAutotask\n\nHaloPSA\n\nIT Glue\n\nDatto or other RMM tools\n\nMicrosoft Intune\n\nExchange Online\n\nGroup Policy\n\nWindows Server\n\nFirewalls, switches and wireless networks\n\nExecutive/VIP support\n\nFinancial-services or professional-services environments\n\nGrowth Opportunity\nThis is not intended to be a permanent entry-level support position.\nThe company has a proven track record of developing and promoting technical staff. Field technicians who perform well, build client trust and continue expanding their technical capabilities are given opportunities to move into progressively more advanced infrastructure work.\nThe long-term path can lead to roles such as:\nSenior Systems Administrator\n\nSenior Systems Engineer\n\nNetwork / Infrastructure Engineering\n\nAdvanced MSP Consulting and Project Engineering\n\nIf you already have MSP experience, enjoy working directly with clients and want a position where strong performance can lead to a senior-level engineering or administration career path, this is an excellent opportunity.\nCompensation: Up to $65,000 + benefits\n All your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":5223,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-05T17:48:55Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":3,"expected_fill_days":22,"reasons":["conf:2","agency","win:early","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":false},"html_url":"https://alion.io/job/aris-search-msp-field-support-engineer","json_url":"https://alion.io/job/aris-search-msp-field-support-engineer.json","meta":{"generated_at":"2026-11-09T13:09:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17022,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":670100},"rest":"https://alion.io/mcp/rest/get_company?id=670100"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faris-search-msp-field-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faris-search-msp-field-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faris-search-msp-field-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aris-search-msp-field-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faris-search-msp-field-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3822839}},{"tool":"search_jobs","arguments":{"company":"arissearch.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3822839},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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