{"id":30191,"url":"https://alion.io/job/arista-networks-application-support-engineer","title":"Application Support Engineer","company":{"id":2790,"name":"Arista Networks","domain":"arista.com","url":"https://alion.io/company/arista-networks","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":102,"ghost_share":0,"stale_share":0.99,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":71000,"max":126000,"currency":"USD","period":"year","gross":null,"usd_annual":126000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Linux","optional":false},{"name":"MySQL","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-06-16T14:52:59Z","employer_posted_date":"2026-06-16","last_verified_at":"2026-10-30T22:57:35Z","board_verified":true,"closed_at":null,"days_open":136,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":134},"description":"Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.\nAt Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.\nOur commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.\n Who You’ll Work With\nThe TSE works in a non-silo environment, supporting all of Arista’s products. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment.\nGiving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction.\nWhat You’ll Do\nRespond to customer product inquiries via telephone or in written, internet-based email.\nResolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.\nInterpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.\nTroubleshoot problems with hardware equipment and software applications and recommends corrective action.\nDocument customer communication and recurring technical issues to support product quality programs and product development.\n The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.\nOur engineers work closely with other members of Customer Engineering as well as both Software and Hardware development-both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.\nPrior experience of 5+ years working in a Support/Technical Assistance Center (TAC) team\nLinux and shell scripting skills such as log reading and performance testing high desired.\nNetworking knowledge preferred (HTTP, TCP, IP, subnetting)\nExperience supporting a cloud service\nGeneral familiarity with concepts like multi-tenancy, password management, common access issues that customers might have with a cloud service\nExperience with REST apis, swagger and JSON\nExperience using / building REST clients (curl, postman, python)\nGood understanding of MySQL\nExperience debugging web applications using browser developer tools (e.g. console, network request log, debugger, etc.);\nFamiliarity with Javascript a plus.\nDebug / troubleshoot the customer’s environment, collect additional information about the problem and resolve network performance issues\nQuickly assess and understand customers issues and business impact\nAbility to reproduce customer reported issues in the lab environment, work with development and QA to verify and fixes before they are rolled out to our customers\nEducation\nMinimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.\nCompensation Information\nThe new hire base pay for this role has a pay range of $71,000 to $126,000.\nArista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location.\nThe pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.\nArista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":5337,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Equipment"],"lifecycle":[{"event":"open","at":"2026-06-16T14:52:59Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.318,"p_room":0.28,"age_days":135,"expected_fill_days":33,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":126000,"is_top_pay":true},"html_url":"https://alion.io/job/arista-networks-application-support-engineer","json_url":"https://alion.io/job/arista-networks-application-support-engineer.json","meta":{"generated_at":"2026-10-31T02:12:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3061,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2790},"rest":"https://alion.io/mcp/rest/get_company?id=2790"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farista-networks-application-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farista-networks-application-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farista-networks-application-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arista-networks-application-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farista-networks-application-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":30191}},{"tool":"search_jobs","arguments":{"company":"arista.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":30191},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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