Account and Customer Success Manager

Role Overview

Join Aristocrat as an Account and Customer Success Manager and become part of a team where your work directly supports the growth and success of our customers. Our mission is to bring happiness to life through the power of play, and we seek someone who shares our passion for excellence and perfection. This role offers an outstanding chance to lead a portfolio of assigned accounts, ensuring customer happiness and growth while serving as the main connection between clients and internal teams. You will play a key role in encouraging long-term relationships and advancing commercial results in a lively and cooperative setting.

What You'll Do

• Function as the lead contact for designated accounts, developing and preserving strong, trust-based relationships.
• Ensure high levels of customer happiness and success, retention, and advocacy by understanding customer needs and addressing them proactively.
• Lead daily operational communication, coordinating with delivery, product, studio, operations, and finance teams.
• Supervise open items, actions, and commitments to ensure timely follow-up and support the onboarding of new customers.
• Identify upsell and growth opportunities, supporting commercial discussions, renewals, and scope expansions.
• Monitor account performance, preparing updates, reports, and internal briefings.
• Analyze account data, performance trends, and customer feedback to anticipate expectations and concerns.
• Translate customer needs into clear internal requirements, supporting planning, forecasting, and roadmap alignment.
• Function as an intermediary between customers and AI teams, helping to drive continuous process refinement.
• Share insights and guidelines across the team, encouraging a positive and collaborative team culture.

What We Are Seeking

• Strong sense of ownership and accountability, capable of working independently and handling multiple priorities.
• Highly organized, structured, and reliable with an analytical approach and attention to detail.
• Excellent communication skills, both written and verbal, with the ability to establish trust and long-term relationships.
• Hands on teammate with a collaborative approach, passionate about helping customers succeed.
• Proactive, curious, and driven to resolve challenges, comfortable navigating ambiguity and complexity.
• Experience in account management, customer success, or client-facing roles, with a strong advantage for those experienced in complex products or services.
• Proficient with data and reporting tools such as Excel, BI tools, CRM, Monday board, Sales Force, and Jira.
• Background in B2B, technology, gaming, or regulated industries is a plus.
• Proficient in English, with additional languages being an asset.

This role is an outstanding opportunity to grow into a senior account role with real ownership and impact on customer success and company growth!

About Us: Aristocrat and Aristocrat Interactive

Aristocrat is an Australia-based entertainment and content-creation company powered by technology to deliver world-leading mobile and casino games, entertaining millions of people across the globe daily. Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness), and regulated online real-money gaming (Aristocrat Interactive). Our team of over 7,300 employees worldwide is united by our company's mission to bring joy to life through the power of play.

Aristocrat Interactive

Aristocrat Interactive is a regulated online real money gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The company is an industry leader in content and technology solutions for online RMG, offering a comprehensive suite of services that includes content, proprietary technology platforms, and a range of services across iLottery, iGaming, and online sports betting (OSB).

We celebrate diversity and do not discriminate based on gender, race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. Diversity and inclusion are integral to our values of Talent Unleashed, Collective Brilliance, Good Business, Good Citizen, and It’s All About the Player.

Travel Expectations

Up to 20%

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.