Customer Success Trainer

At Aristocrat, we are driven by our mission to bring happiness to life through the power of play. As a leading entertainment and content-creation company, our dynamic and inclusive culture fosters innovation and excellence. We are committed to making a global impact through our world-class gaming experiences. The Functional Trainer role is pivotal in ensuring our teams are equipped with the skills to deliver flawless and ambitious projects. This is an outstanding opportunity for an outstanding individual to join our team and contribute to our success!

What You'll Do

• Conduct functional and technical product training using various delivery methods including face-to-face, virtual, telephone, and remote desktop delivery methods, driving product proficiency and customer success.
• Provide on-site pre and post-installation training and support for Aristocrat's Venue Management Systems, applications, and web-based products.
• Develop structured training courses and supporting documentation.
• Cultivate and maintain strong customer relationships.
• Update service tickets with crucial information, track issue resolution progress, and raise technical or customer concerns to senior technicians or management when appropriate.
• Contribute to the development of new products and assist with Operational Acceptance Testing (OAT).
• Support the sales process by contributing knowledge and operational insights for new bids, tenders, and customer engagements.
• Work effectively with customers, product developers, customer support, and sales to ensure the successful implementation of company products.
• Provide outstanding customer service by efficiently handling client calls and service requests through Salesforce, ensuring all interactions are accurately recorded and actioned.
• Participate in and support the overall CXS strategy.
• Host live webinars on system products and relevant topics.

What We're Looking For

• Exceptional customer service skills with a genuine passion for helping people and delivering outstanding customer experiences.
• Formal training qualifications (Cert IV desirable).
• Strong solid understanding of Microsoft Office Suite (Word, Excel, and PowerPoint) to support reporting, documentation, and customer communications.
• Background in cashflow analysis related to the gaming industry or a solid grasp of financial analysis.
• Extensive experience in the technology sector (desirable).
• Knowledge of club and/or hotel operational procedures (advantageous).
• Considerable hands-on experience in delivering formal training programs.
• Outstanding presentation, organisational, oral, and written communication skills, including the ability to write training and procedural documentation.
• Demonstrated ability to work collaboratively across all areas of the organisation.
• Instructional competence combined with deep technical and interpersonal client-facing skills.
• Demonstrated experience in application and technical training, preferably within the gaming sector, especially related to cash-flow analysis and reconciliation processes.
• Ability to travel to customer sites to deliver training.

Join us at Aristocrat Interactive and be part of our journey to build outstanding gaming experiences for millions worldwide!

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.