Fraud and Risk Operator
At Aristocrat, we pride ourselves on crafting a world-class gaming experience that brings happiness to life through the power of play. As an ambitious and innovative company, we are committed to maintaining the highest standards of integrity, collaboration, and excellence. We are seeking a dedicated Fraud & Risk Operator to join our outstanding team and contribute to our success.
In this role, you will play a critical part in safeguarding our financial transactions and ensuring regulatory compliance. Your expertise will help protect our customers and our business, making a tangible impact on our operations. If you are passionate about fraud prevention and thrive in a dynamic environment, this is an outstanding opportunity to showcase your skills and grow with us!
What You'll Do
- Continually identify and assess conditions that may present risks to the business and consumers.
- Implement strategies to mitigate risks and ensure regulatory obligations are met.
- Monitor and review financial transactions to ensure accuracy and compliance with company policies.
- Identify and investigate suspicious activities or transactions to prevent and mitigate fraud.
- Analyze transaction patterns and user behaviors to detect potential risks and fraudulent activities.
- Process and verify customer cash outs, ensuring all transactions are legitimate and accurately recorded.
- Collaborate with customer service and other departments to resolve payment issues and address customer concerns.
- Monitor and report on all processed documents; build activity and incident reports.
- Conduct compliance and risk assessments for online payouts.
- Document and communicate key risk factors affecting online payments.
- Research and verify all aspects of transactions for accuracy and legitimacy.
- Operate computer systems and related peripheral equipment.
What We're Looking For
- 1+ years experience in data entry, data analysis, or data processing.
- Demonstrated background in payments, risk management, or fraud prevention is an advantage.
- Experience with fraud detection tools, payment processing systems, and customer service software is beneficial.
- Must be 21 years of age and have a High School Diploma or equivalent experience; an Associates degree or equivalent experience is preferred.
- Proficient with computer software and operating systems, such as Microsoft Office products.
- Experience using Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) applications is a plus.
- Analytical and diligent.
- Excellent communication skills.
- Ability to work independently in a fast-paced environment.
- Strong understanding of payments and risk management processes.
This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.
Compensation Philosophy
We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
Specific details about compensation and benefits for this position will be discussed during the recruitment process.