{"id":51871,"url":"https://alion.io/job/aristocrat-leisure-technical-support-engineer","title":"Technical Support Engineer","company":{"id":8402,"name":"Aristocrat Leisure","domain":"aristocrat.com","url":"https://alion.io/company/aristocrat","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":26,"ghost_share":0,"stale_share":0.5,"repost_share":0.038,"time_to_fill_p50_days":33,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":102000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Node JS","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-08-11T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-28T07:25:31Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":78},"description":"At Aristocrat, our commitment is to bring happiness to life through the power of play. As a leading global company in gaming content and technology, we excel in providing outstanding performance and inventive solutions. Join our vibrant team and become part of an ambitious community that values creativity and teamwork. As a Technical Support Engineer, you'll have the opportunity to create a significant impact by guaranteeing flawless performance and reliability of our gaming systems. This role suits someone enthusiastic about tackling complex problems and supporting a world-class support team. This is your chance to be part of a proven team competing at the highest level!\nWhat You'll Do\nManage and prioritise incoming support tickets from casino operators, prioritising by severity and business impact.\nDiagnose and investigate application, system, and data issues through hands-on technical analysis.\nIdentify root causes by examining logs, querying databases, and tracing issues through the codebase and system architecture.\nImplement fixes and workarounds directly where appropriate, and bring up complex problems to senior engineers with clear findings and well-formed proposed solutions.\nCollaborate with the wider engineering group to manage the delivery of bug fixes, patches, and enhancements. Make sure issues are recorded, prioritized, and addressed promptly.\nContribute to platform reliability by identifying patterns across tickets and bringing up underlying engineering issues before they escalate.\nBuild and maintain a structured knowledge base of known issues, root causes, resolutions, and workarounds. This makes it easier for the team to resolve issues faster over time and reduces repeat effort.\nContinuously improve support documentation so that institutional knowledge is captured, searchable, and accessible to the whole team.\nCommunicate clearly with external customers on issue status, encouraged timelines, and resolution outcomes.\nWhat We're Looking For\nMore than 2 years of experience working in technical support engineering, software engineering, or application support roles.\nAbility to read, understand, and debug code - comfortable tracing an issue through application logic to find where things break.\nAbility to write and interpret database queries to investigate data issues; familiarity with SQL is a strong foundation for this role.\nHands-on experience writing scripts in Python and/or Node.js for automation or tooling.\nComfortable working in Linux environments for log investigation and operational tasks.\nExperience managing support workflows in Jira or similar ticketing tools.\nStrong analytical and troubleshooting skills - capable of systematically working through a problem to identify its root cause.\nClear written and verbal communication skills, with confidence engaging directly with external customers.\nAble to work within defined procedures while exercising good judgement on when to bring up issues.\nCooperative attitude and readiness to partner closely with engineering groups to ensure issues are fully addressed.\nThis job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.\nCompensation Philosophy\nWe offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location. \nDepending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits. \nSpecific details about compensation and benefits for this position will be discussed during the recruitment process.","description_format":"text","description_chars":4067,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual bonuses","Insurance coverage","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Games","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-08-11T00:00:00Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.244,"p_room":0.28,"age_days":78,"expected_fill_days":33,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/aristocrat-leisure-technical-support-engineer","json_url":"https://alion.io/job/aristocrat-leisure-technical-support-engineer.json","meta":{"generated_at":"2026-10-28T15:25:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20918,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8402},"rest":"https://alion.io/mcp/rest/get_company?id=8402"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faristocrat-leisure-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faristocrat-leisure-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faristocrat-leisure-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aristocrat-leisure-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faristocrat-leisure-technical-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":51871}},{"tool":"search_jobs","arguments":{"company":"aristocrat.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":51871},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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