{"id":2280826,"url":"https://alion.io/job/aristocratinteractive-it-onsite-support-engineer","title":"IT Onsite Support Engineer","company":{"id":2151849,"name":"Aristocrat Interactive","domain":"aristocratinteractive.com","url":"https://alion.io/company/aristocratinteractive","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"Zoom","optional":false},{"name":"Azure","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-14T12:55:22Z","employer_posted_date":null,"last_verified_at":"2026-09-14T12:55:22Z","board_verified":false,"closed_at":null,"days_open":28,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":28},"description":"Are you eager to become part of a top-tier IT team at Aristocrat, where your career will grow and you will thrive in an inclusive, vibrant setting? Aristocrat’s mission is to Bring Happiness to Life Through the Power of Play, and we encourage our employees to perform at their highest level each day. As an IT Onsite Support Engineer located in Sofia, you will lead support for global IT efforts and offer remarkable technical help. This opportunity offers a fast-paced, cooperative work environment where you will be essential in maintaining excellent customer service and technical knowledge.\n\nWhat You’ll Do\n\nProvide 2nd-level onsite support, including device builds, rebuilds, backups, deployments, and technology refreshes.\n\nManage service requests and incidents through various channels: in-person, email, and live Zoom meetings.\n\nDeliver concierge IT support services specifically for executives.\n\nFacilitate IT inductions for new hires, ensuring timely access and IT knowledge onboarding.\n\nBuild, update, and improve internal knowledge base (KB) articles and technical documentation to support faster resolution and better knowledge sharing.\n\nManage complex administration of user accounts in Active Directory and other business systems.\n\nSupport local and remote video conferencing and collaboration tools, including Zoom.\n\nCollaborate with hardware suppliers, vendors, and internal teams to quote, order, and install equipment.\n\nHandle service requests and incidents through various channels, such as Zoom and email.\n\nDeliver remote technical assistance and apply ITSM, issue tracking, and asset management tools efficiently.\n\nDevelop and detail technical processes and procedures to support continuous improvement.\n\nWhat We’re Looking For:\n\nStrong emphasis on delivering excellent customer experience and effective de-escalation.\n\nCommitted to addressing challenges through collaboration, demonstrating strong communication and interpersonal abilities.\n\nAbility to rapidly adapt to shifting priorities and work independently with minimal supervision.\n\nStrong focus on continual process improvement.\n\nAbility to manage multiple tasks in a fast-paced technical environment.\n\nExtensive technical understanding of Windows and Microsoft technologies, including Active Directory and advanced user account administration.\n\nStrong working knowledge of Microsoft Intune and Microsoft Azure, including endpoint management, identity, access, and cloud-based IT services.\n\nExperience with remote technical assistance tools, video conferencing, and meeting room AV systems.\n\nExperience with ITSM, issue tracking, and asset management platforms, including ServiceNow.\n\nCertifications required or preferred: A+, MCITP (required), Security+, Network+ (plus), ITIL Foundation.\n\nReady to advance your IT career? Join us at Aristocrat and become part of an ambitious group dedicated to excellence and innovation in the gaming and entertainment industry. Apply today and help us bring happiness to millions of players worldwide!\n\nTravel Expectations\n\nNone\n\nAdditional Information\n\nAt this time, we are unable to sponsor work visas for this position. 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