{"id":1018298,"url":"https://alion.io/job/arive-customer-service-representative-phone-support","title":"Customer Service Representative (Phone Support)","company":{"id":670101,"name":"ARIVE","domain":"arive.com","url":"https://alion.io/company/arive","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":45000,"max":55000,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T18:13:21Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-09-23T22:13:13Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Customer Service Representative (Phone Support)\n100% Remote (must reside in the continental United States)\nFull-time / salaried position\n$45k - $55k first year total annual compensation + Benefits + PTO \nARIVE is a high-growth software startup that is redefining digital mortgage originations by building the industry’s first Wholesale Originations Marketplace, which connects independent loan originators, industry-leading lenders, borrowers, referral partners, credit providers, and property and settlement service providers into one seamless loan origination platform.\nARIVE is seeking an intelligent, well-spoken, and ambitious Customer Service Representative to primarily provide frontline phone support to our users. You will be part of ARIVE’s diverse team of problem solvers and play a critical role in ensuring accelerated customer service and support of our world-class lending platform. Working here means you get to do work that creates a meaningful, sustainable impact surrounded by the very best people.\nGeneral Description\nSupport of ARIVE is provided through channels including instant chat, email, phone, and social media platforms. You would act as the initial phone support representative for ARIVE clients and users of the ARIVE software, assisting users with general use questions, basic troubleshooting, and proper routing of support escalations and sales inquiries. This is primarily a remote position and candidates must be located in the US.\nRole and Responsibilities\nAct as an initial point of contact for phone inquiries, addressing what can be addressed on the phone and properly routing tasks which should be addressed by other teams.\nProvide top-tier customer support, while appropriately addressing call volume and communicating relevant information when rerouting traffic.\nKeep up to date on major system features, client use cases, marketing materials, and event schedules so as to competently discuss them and answer related questions on phone calls.\nReview voicemails for callback opportunities and reroute callback responsibilities to the appropriate parties.\nAdaptively navigate team and company protocols to best address or divert client calls efficiently.\nMaintain records and awareness of call volume and call topics to aid teams in identifying strategies to proactively address volume and user pain points.\nThings We Look For:\nThe ideal applicant will be able to quickly learn about the complexities of the mortgage industry on the job and actively apply their newfound knowledge toward solving business and technical problems. This must also be done in a manner which builds and maintains strong positive client relationships even when under pressure.\nMinimum 2+ years of relevant customer support experience, including phone support.\nExperience working in the mortgage industry is strongly preferred.\nAbility to communicate well over the phone in English, including calming difficult clients and communicating complex information verbally.\nCalm demeanor and people skills, with the ability to maintain that demeanor under stress.\nSelf-motivation, willingness to learn, to practice or rehearse in the software system, and to independently research.\nAbility to thrive in an unstructured, fast-paced environment and efficiently manage time while balancing priority and quality versus quantity moment to moment.\nHigh level of integrity and a strong commitment to building a successful company and nurturing customer relationships.\nPrior experience in speaking with business owners and executives, as well as relationship management experience, are a plus.\nWhat We Offer\nAnnual salary range for this full-time position is $45,000 - $55,000 (exact compensation may vary based on skills, experience, and location)\nMedical, Dental and Vision Insurance Benefits\n401(k) Plan (with employer match)\nGenerous PTO\nEndless learning in a fast-paced, growth-mode startup\n** Please do not contact employees or ARIVE support directly to inquire about this, or other career opportunities **\nNote: ARIVE is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.","description_format":"text","description_chars":4356,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Marketplaces","Lending"],"lifecycle":[{"event":"open","at":"2026-09-18T01:19:46Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":38,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-09-23T05:45:00Z"},"pay":{"stated_usd_annual":55000,"is_top_pay":false},"html_url":"https://alion.io/job/arive-customer-service-representative-phone-support","json_url":"https://alion.io/job/arive-customer-service-representative-phone-support.json","meta":{"generated_at":"2026-09-24T03:16:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}