{"id":2763516,"url":"https://alion.io/job/arizona-state-university-technical-web-project-coordinator","title":"Technical Web Project Coordinator","company":{"id":13955,"name":"Arizona State University","domain":"asu.edu","url":"https://alion.io/company/asu","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tempe, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":71500,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Alteryx","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-28T09:03:06Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Job Profile:\nIT Project Specialist 2Job Family:\nIT Project ManagementTime Type:\nFull timeApply before 11:59 PM Arizona time the day before the posted End Date.\nMinimum Qualifications:\nBachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.Job profile Summary:\nWorks closely and collaboratively with project managers and product managers to assist with routine tactical tasks for project/product execution; develops and maintains relationships with the project/product team members; is committed to project/product success.\nJob Description:\nA cover letter is required with application to be considered for this position.\n- Please describe your experience coordinating digital accessibility work across websites, documents, or digital platforms. Include how you identified or triaged accessibility issues, applied WCAG 2.1 Level AA or similar standards, worked with stakeholders on remediation, and used tools such as Siteimprove, Equidox, Jira, ServiceNow, or comparable systems to track progress and outcomes.\nThe Technical Web Project Coordinator is a member of the Operational Design and Web Experience team within Enterprise Shared Services, part of ASU Enterprise Technology. The position coordinates enterprise web governance and digital accessibility services and serves as service owner for assigned platforms, including Siteimprove and Equidox. The coordinator oversees platform administration, service support, vendor relationships, reporting, training, and process improvement.\nThe role coordinates projects and intake workflows that help ASU identify and resolve accessibility barriers across websites, mobile applications, documents, artificial intelligence (AI) products, and related digital services in alignment with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. It contributes to ASU's transition from EdTech to TechEd by helping move services beyond isolated applications toward learner-centered, interoperable, AI-augmented experiences.\nThrough accessibility governance, service ownership, and project coordination, the coordinator helps ensure digital experiences are inclusive, trustworthy, connected across the learner journey, and designed to augment human capability. The role builds institutional AI capacity through repeatable support, documentation, evaluation, and feedback processes. It requires strong project coordination, technical judgment, clear communication, and the ability to build positive, service-oriented relationships across the university.\nPosition Salary Range: $71,500.00 - $75,000.00; DOE\nEssential Duties:\nDigital Accessibility Coordination\nMonitor and report on Siteimprove accessibility scores and trends and translate findings into actionable guidance.\nAdvise site owners on remediation strategies aligned with WCAG 2.1 Level AA.\nManage the intake of digital accessibility reports submitted by email and converted into Jira tickets.\nTriage submissions, redirect requests that belong with another team, remove spam, and maintain accurate ticket records.\nCoordinate with site owners, department leaders, Canvas administrators, and other partners to resolve reported accessibility barriers.\nTrack remediation progress, follow up on open items, and communicate status to affected stakeholders.\nSupport accessibility evaluation and governance for AI-enabled web products, conversational interfaces, and other TechEd experiences, emphasizing learner agency, continuity, and inclusive design.\nDeliver accessibility updates, demonstrations, and presentations in university community forums.\nService Ownership and Platform Administration\nServe as service owner for Siteimprove, Equidox, and other assigned web governance or digital accessibility platforms.\nManage user access, site onboarding and offboarding, configuration updates, and issue resolution across supported platforms.\nReceive, triage, and resolve Jira and ServiceNow tickets related to platform administration, and user support.\nEscalate technical issues to vendors, document impacts, and track each issue through resolution.\nMaintain regular communication with vendor account representatives and monitor product updates that may affect university users.\nCoordinate platform training with vendors, maintain support resources, and manage internal Slack support channels.\nWeb Governance\nManage the intake and coordination of subdomain request tickets.\nPartner with the Web Standards Governance Board and site owners to evaluate requests, support approval decisions, document outcomes, and communicate next steps.\nHelp ensure that approved requests align with university brand standards and digital accessibility requirements.\nProject and Process Coordination\nCoordinate small to medium web and digital accessibility projects, including schedules, action items, risks, dependencies, and stakeholder communication.\nAssess, document, and improve digital accessibility support and service-management processes.\nUse approved AI-assisted tools and automation to analyze accessibility data, identify trends, organize project information, generate initial reporting insights, and improve workflow efficiency.\nApply human evaluation and university requirements for privacy, security, accessibility, data governance, accuracy, bias, and fairness in AI-enabled workflows.\nEvaluate emerging TechEd and accessibility tools by documenting learner needs, use cases, interoperability and data requirements, risks, and recommendations.\nCoordinate cross-functional testing and feedback with users, accessibility specialists, vendors, and technologists to improve and responsibly scale digital services.\nDevelop and maintain procedures, training materials, service documentation, and operational reports.\nDesired Qualifications:\nExperience coordinating or managing projects in a technical or higher education environment.\nExperience administering software-as-a-service platforms or serving in a service ownership role.\nWorking knowledge of web accessibility standards, including WCAG 2.1 Level AA.\nExperience with accessibility auditing or remediation tools; Siteimprove experience is preferred.\nExperience with Equidox or other PDF remediation workflows.\nProficiency with Jira, ServiceNow, or comparable work and ticket management platforms.\nExperience documenting and improving operational processes using service data and stakeholder feedback.\nUnderstanding of TechEd principles, including learner-centered design, interoperability, AI-augmented ecosystems, agency, and inclusion.\nFamiliarity with evaluating and responsibly applying AI-enabled tools, including human evaluation, privacy, security, accessibility, data governance, accuracy, bias, and fairness.\nExperience supporting organizational AI readiness through documentation, training, governance, testing, or workflow design.\nUnderstanding of user experience principles and web content best practices.\nStrong presentation skills.\nExperience coordinating work with vendors and stakeholders across multiple teams or organizational units.\nIAAP Certified Professional in Accessibility Core Competencies certification; Web Accessibility Specialist, Certified Professional in Web Accessibility, or Accessible Document Specialist certification is preferred.\nWorking Environment:\nActivities are performed primarily in a standard, climate-controlled office or approved remote work environment and may involve extended periods of sitting, standing, or moving between office spaces.\nRegular use of a desktop or laptop computer is required.\nWork may occasionally be performed from ASU offices at the Downtown Phoenix, Mayo, Tempe, Polytechnic, or West Valley campuses or locations.\nDepartment Statement:\nEnterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.\nJoin the team that sparks human-centered innovation\nET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration.\nWhy join us?\nMission oriented. Everything we do is to advance ASU’s charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.\nFlexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.\nCulture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered.\nScale of impact. Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.\nWorld-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.\nExposure to industry giants. ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.\nDriving Requirement:\nDriving is not required for this position.Location:\nCampus: TempeFunding:\nNo Federal FundingInstructions to Apply:\nCurrent employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.\nTo be considered, your application must include all of the following attachments:\nCover letter\nResume or CV\nMultiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.\nPlease ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.\nImportant: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.\nGraduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.\nOnly electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.\nASU Statement:\nArizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. 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