{"id":4031560,"url":"https://alion.io/job/ark-insights-operations-manager","title":"Operations Manager","company":{"id":3814842,"name":"ARK Insights","domain":"ark-insights.com","url":"https://alion.io/company/ark-insights","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ISO 27001","optional":false},{"name":"PCI 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activities\nQualifications\nQualificationsBachelor’s degree in IT, Business Administration, Management, or related fields\nMinimum 8–10 years of experience in SI Operations, IT Support Operations, or Service Delivery Management\nStrong understanding of enterprise IT infrastructure and operational workflows\nExperience managing onsite support teams and customer-facing operations\nFamiliar with SLA management, incident management, and escalation handling\nKnowledge of IT Security and compliance standards such as ISO27001, PDPA, or PCI-DSS is an advantage\nStrong leadership, communication, and problem-solving skills\nAble to work under pressure and manage multiple priorities\nPreferred SkillsExperience in System Integration (SI) business\nKnowledge of Contact Center environments\nExperience handling enterprise customers and regional projects\nStrong stakeholder and vendor management skills\nSkills\nIT Operations, Service Delivery, System Integration, IT Infrastructure, Managed Services, 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