{"id":428134,"url":"https://alion.io/job/arketa-onboarding-specialist","title":"Onboarding Specialist","company":{"id":8936,"name":"Arketa","domain":"arketa.com","url":"https://alion.io/company/arketa","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":{"min":24,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"HubSpot","optional":false},{"name":"Intercom","optional":false},{"name":"Notion","optional":false}],"status":"closed","first_seen_at":"2026-08-05T18:04:50Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-11-03T23:49:36Z","board_verified":false,"closed_at":"2026-11-03T23:49:36Z","days_open":90,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":90},"description":"About Arketa\nArketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses, whether online, in-person, or both.\nWith Arketa, studios can manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, run automated marketing, and launch fully branded apps and websites. We make it simple for founders to deliver a seamless, professional experience across every customer touchpoint. We've raised $15M in Series A funding and are growing quickly. It's a unique moment to join us. We're building a category-defining company in a fast-moving space, and we're looking for a leader who is excited to help shape what world-class partner support looks like in the wellness category.\nAbout the Role\nGuides, coaches, and migration specialists wanted. Our Onboarding team is the first real experience every studio has with Arketa after they sign. We take them from excited new customer to confident, launched business - managing their data migration, training their team, and making sure Arketa is set up to actually work the way their business runs. If you love building relationships, digging into a good migration challenge, and getting real satisfaction from watching a studio owner go from nervous to confident, we want to meet you.\nAs an Onboarding Specialist, you'll own the full onboarding experience for migrating studios - from kickoff call through go-live. You'll work with studio owners coming from platforms like Acuity, Glofox, Vagaro, Wix, Squarespace, and 60+ others, managing both the data migration side (call prep, data mapping, coordinating with our Migrations team) and the product side (training owners and staff on Arketa so they can actually run their business on it).\nThe sales team has already shown these studios what Arketa can do. Your job is to deliver on that promise - making a data migration feel manageable, configuring the platform to match how a studio operates, and training owners until they're genuinely confident. At steady state you'll launch ~15-18 studios per month, carrying a larger active pipeline at any given time.\nAbout the Team\nThe Onboarding team is remote-first, spread across the US and UK. We're structured into three tiers based on migration complexity - as a Tier 2 specialist, you'd own medium-complexity migrations with full support from our Migrations team on the data side.\nDay-to-day you'll work closely with three teams: Migrations (data cleaning and triage), Sales (who hand off deals at close), and Support (who take partners after go-live). The culture is collaborative and feedback-driven - we're always looking for ways to improve how we work, and everyone is expected to contribute to that.\nThis role reports to Scott Bartel, Onboarding Manager.\nWhat You'll Do\nOwn the full onboarding experience for migrating studios - kickoff, dashboard reviews, data mapping calls, and site review through go-live.\n\nBecome a deep Arketa product expert. Know the platform well enough to answer almost anything a partner throws at you, and configure it in a way that fits how their business actually runs.\n\nTrain studio owners and staff on how to use Arketa to manage their business - scheduling, memberships, payments, and day-to-day operations - until they're genuinely confident, not just technically set up.\n\nLead data call prep and data mapping calls with partners; validate exported data, catch defects early, and keep the migration on track.\n\nCoordinate with our Migrations team on data cleaning - you own the partner relationship and the review; they handle the technical heavy lifting.\n\nManage standard Stripe and billing/autopay transitions.\n\nKeep your pipeline current with accurate stages, dates, and call logs at all times - your KPIs are only as good as your HubSpot data.\n\nRespond to all partner emails within 24 hours, Monday-Friday. Even a quick \"I'm looking into this\" counts - partners should never wonder if you saw their message.\n\nEscalate complex migrations outside your scope to our senior onboarders.\n\nSurface product and process feedback internally to improve the experience for every partner that comes after.\n\nWhat success looks like\nWe believe in setting our team up to thrive.\n30 days: Product-certified and shadowing live onboarding calls. Clear handle on Arketa's core features and how each type of studio uses them. First solo studios in progress with support available.\n\n60 days: Running your full pipeline independently - kickoffs, data mapping calls, training sessions, and go-lives. Comfortable navigating migrations from the platforms you see most often. NPS trending positive.\n\n90 days: Launching at or near target velocity (~15-18/month). Partners consistently arriving at go-live confident and prepared. Proactively surfacing process improvements and product feedback to the team.\n\nWhat we're looking for:\n1-3 years in customer success, onboarding, implementation, or studio/software management\n\nYou learn software quickly and get genuinely excited about knowing a product inside and out\n\nA natural trainer - you can walk a non-technical studio owner through a new tool and leave them feeling capable, not overwhelmed\n\nStrong relationship instincts - partners feel like they're in good hands from the first call\n\nClear communicator: you can make a complex setup or migration question feel simple in writing, on a call, or in a walkthrough\n\nOrganized and self-managing - you're carrying a large active pipeline at all times and nothing falls through\n\nComfortable with data calls and migration exports - not intimidated by a spreadsheet\n\nUK-based with full availability during UK business hours\n\nBonus:\nExperience with fitness/wellness studio software (Acuity, Glofox, Vagaro, or similar)\n\nYou've worked behind the desk of a wellness business\n\nFamiliarity with Intercom, HubSpot, Notion, or similar tools - or the ability to learn them fast\n\nComfort using AI-assisted tools to accelerate your work\n\nYou Should Apply If\nYou get genuine satisfaction from watching someone go from overwhelmed to confident on a new tool\n\nYou like variety - no two studios run exactly the same way, and you enjoy figuring out how to make the product work for each one\n\nYou're the kind of person who reads the help docs and notices when something could be explained better\n\nYou're organized enough to carry a large pipeline without dropping anything, and proactive enough that partners never have to chase you\n\nYou're mission-driven and excited about wellness becoming more accessible\n\nYou May Not Want to Apply If\nYou prefer a narrow, defined scope - this role touches product knowledge, data migrations, training, and relationship management all at once\n\nYou're not comfortable with spreadsheets or data calls - migrations are a real part of the job\n\nYou need a lot of hand-holding to get up to speed on new software\n\nYou want a slower pace or a more established later-stage environment\n\nWhat We Offer:\nOwnership and Opportunity for Advancement\n\nCompetitive Salary and Stock Options\n\nFitness Class Reimbursement: we’re committed to supporting both employee wellness and our industry relationships. As an Arketa employee we see movement as opportunity.\n\nThis is a contract position. The rate is $26.44 USD per hour based on a 40 hour work week, with any pre-approved hours beyond 40 in a week paid at 1.5x the standard rate. At standard hours, this equates to approximately $55,000 USD annualized.\nWe believe in compensating fairly and transparently, and we are happy to walk through the full package in detail during the interview process.","description_format":"text","description_chars":7762,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Stock options"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-09-06T05:22:05Z"},{"event":"close","at":"2026-11-03T23:49:36Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/arketa-onboarding-specialist","json_url":"https://alion.io/job/arketa-onboarding-specialist.json","meta":{"generated_at":"2026-11-04T11:14:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16657,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8936},"rest":"https://alion.io/mcp/rest/get_company?id=8936"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farketa-onboarding-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farketa-onboarding-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farketa-onboarding-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arketa-onboarding-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farketa-onboarding-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":428134}},{"tool":"search_jobs","arguments":{"company":"arketa.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":428134},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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