{"id":1758789,"url":"https://alion.io/job/arm-retail-operations-officer","title":"Retail Operations Officer","company":{"id":705796,"name":"ARM","domain":"arm.com.ng","url":"https://alion.io/company/arm-4","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SeamlessHiring","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-30T12:26:55Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"The Retail Operations Officer is responsible for the accurate and timely processing of retail client transactions - including mutual fund subscriptions, redemptions, switches, unit transfers, and direct debit mandates - across ARM Trustees, ARMIM and ARMSEC products. Working under the supervision of the Team Lead, Retail Operations, the officer performs daily data entry, call-over, and inflow matching procedures to ensure that all transactions are correctly captured in core applications, client records are accurately maintained, and any exceptions or discrepancies are identified and escalated promptly. The role requires a high degree of accuracy, a strong sense of process discipline, and the ability to work effectively within a team handling high transaction volumes.\nResponsibilities\nProcess retail client subscription requests received through cash deposit, direct bank transfer, virtual accounts (Monnify), and card payment channels (Paystack/GTPAY), ensuring all transactions are matched to the correct client membership ID on the Automated Matching System (AMS) and posted on Navision within the stipulated cut-off time. \nProcess retail client redemption requests received via self-service channels and paper forms, creating and posting batch upload files on Navision for transactions within and above the Straight-Through Processing (STP) threshold, and escalating high-value redemptions for supervisor review and approval. \nCarry out daily manual identification and matching of unmatched inflows on AMS, reviewing bank statements from all active accounts, validating transactions against client instructions, and creating schedules of unidentified inflows for escalation to Account Executives within 30 minutes of identification. \nPerform daily call-over of all posted subscriptions, redemptions, unit transfers, and institutional contributions to verify that transactions have been accurately captured and that no discrepancies exist between core application records and supporting documentation. \nProcess transaction reversals (subscription and redemption) upon receipt of confirmed duplicate notification or bank reversal confirmation, following the prescribed reversal procedure on Navision and escalating for supervisor approval before posting. \nSet up and cancel Direct Debit mandates on Mono and other approved platforms upon receipt of client instructions via the ARM Service Desk, following up with the client's bank for mandate approval or rejection, and notifying the client of failed set-ups within 30 minutes.\nProcess inter-fund and intra-fund unit transfer requests received via CRM, verifying client instructions against the mandate, coordinating with the ARM Registrar for approval, and posting confirmed transfers on Navision.\nVerify and process incoming payments for redemption settlements, confirming cash availability in the redemption account, uploading transactions to the GAPS/RMB banking platform, and obtaining signatory approval before funds are released to beneficiaries.  \nRe-process failed redemption payments upon confirmation of bank reversal, coordinating with GTB or the relevant bank for status clarification where the reversal leg cannot be confirmed within the bank statement.\nUpdate and maintain the daily unidentified inflow schedule and issue log, recording details of all exceptions, escalations, and resolutions; flag items outstanding beyond four weeks for return to source in accordance with the unmatched inflow policy. \nSupport the End of Day (EOD) process by completing all assigned transaction posting and call-over tasks before the EOD window, identifying any exceptions for same-day resolution, and confirming readiness to the Team Lead for supervisor EOD approval. \nMaintain accurate and complete records of all processed transactions, attaching supporting documentation (bank statements, mandate forms, email confirmations) to the relevant client profile on MyWealth and CRM.\nAssist the Team Lead in preparing input for periodic reports on transaction volumes, SLA adherence, exception trends, and pending reconciliation items. \nCarry out any additional retail operations, data entry, or reconciliation tasks assigned by the Team Lead or Head of Operational Services.\nRequirements\nRequired Knowledge, Skills, and Abilities\nGood understanding of mutual fund operations, including subscription and redemption processing workflows, NAV cut-off times, and fund accounting interfaces. \nFamiliarity with core retail operations systems including Dynamics Navision, MyWealth, and CRM platforms. \nAbility to accurately perform inflow matching, batch file preparation, and transaction reconciliation across high-volume, time-sensitive environments. Understanding of retail client onboarding processes and the KYC documentation standards applicable to mutual fund investors. \nMethodical approach to data entry with a high degree of accuracy and a consistent ability to identify anomalies in transaction records. \nStrong sense of process discipline and commitment to following prescribed procedures, cut-off times, and authorisation requirements. \nCollaborative team player with the ability to work effectively during peak periods such as month-end and dividend processing cycles. \nAbility to manage competing tasks and prioritise workload under time pressure without compromising accuracy or control standards.\nGeneric Skills\nGood written communication skills for preparing escalation notes, exception logs, and client-facing correspondence under Team Lead supervision. Intermediate Microsoft Excel skills for data entry, reconciliation, exception tracking, and schedule preparation. \nStrong organisational skills with the ability to manage multiple concurrent tasks and prioritise effectively during peak trading periods.\nTeam player with a proactive approach to problem identification and a clear commitment to escalation discipline. \nMust have strong drive towards learning and self-improvement.\nQUALIFICATION & EXPERIENCE\nBachelor’s Degree.\nBachelor's degree in Finance, Accounting, Economics, or a related field. A professional qualification in progress (ACCA, ICAN, CISI) is an added advantage. \nMinimum Experience\nMinimum of 1 year experience in a financial services operations, banking operations, or fund administration role. \nBasic knowledge of mutual fund products, client transaction processing, and financial market instruments.","description_format":"text","description_chars":6399,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Asset Management & Funds","Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-10-03T11:59:57Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.476,"p_room":0.28,"age_days":46,"expected_fill_days":21,"reasons":["conf:2","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/arm-retail-operations-officer","json_url":"https://alion.io/job/arm-retail-operations-officer.json","meta":{"generated_at":"2026-10-30T16:33:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4737,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":705796},"rest":"https://alion.io/mcp/rest/get_company?id=705796"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farm-retail-operations-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farm-retail-operations-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farm-retail-operations-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arm-retail-operations-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farm-retail-operations-officer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1758789}},{"tool":"search_jobs","arguments":{"company":"arm.com.ng","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1758789},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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