{"id":2615939,"url":"https://alion.io/job/armanino-senior-it-helpdesk-technician","title":"Senior IT Helpdesk Technician","company":{"id":4417640,"name":"Armanino India","domain":"armanino.in","url":"https://alion.io/company/armanino-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ahmedabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":23000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DLP","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"PowerShell","optional":false},{"name":"QuickBooks","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-06-19T00:00:00Z","employer_posted_date":"2026-06-19","last_verified_at":"2026-10-22T17:06:59Z","board_verified":false,"closed_at":null,"days_open":128,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":128},"description":"At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about.\nArmanino is proud to be among the top 20 Largest Firms in the United States of America and one of the Best Places to Work. Armanino (USA) has more than 2500 employees across the USA and more than 20 offices in different states of the USA. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino, we know you don’t check-out of life when you check-in at work. That’s why we’ve created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas.\nThis open position is for Armanino India LLP. Armanino India LLP is a fully owned subsidiary of Armanino (USA).\nResponsibilities\nProvide advanced end-user support for Windows and macOS systems, Microsoft 365 (Teams, Outlook, SharePoint, OneDrive), Entra ID, Intune, VPN, printers, scanners, and virtual desktop infrastructure (VDI).\nApplication Support Requirements: Provide support for core business and operational applications/systems, assisting with deployments, upgrades, integrations, and troubleshooting advanced software issues. Endpoint Support: Assist with endpoint management, coordinate device imaging and configuration, lead troubleshooting of advanced hardware problems, and support lifecycle planning for user devices.\nMerger & Acquisition (M&A) Support: Assist in coordinating IT-related activities during mergers and acquisitions, including supporting application migrations, conducting system discovery, and facilitating the smooth integration of technology environments.\nEnforce and monitor security controls such as multi-factor authentication (MFA), conditional access, and data loss prevention (DLP).\nMaintain audit-ready documentation for compliance and security standards.\nHandle escalated issues from Level 1 technicians, ensuring timely and accurate resolution.\nMaintain composure and professionalism while managing high pressure or critical incidents.\nMentor and train Level1 technicians, fostering a culture of knowledge-sharing and professional growth.\nCreate and maintain knowledge base articles and runbooks to improve team efficiency and consistency.\nIdentify gaps in support, knowledge, or process, and drive initiatives for improvement.\nCollaborate with vendors and external partners to resolve issues and implement solutions.\nParticipate in after-hours rotations during peak business periods to ensure uninterrupted IT support to serve as an escalation path.\nCommunicate effectively with stakeholders across the firm, translating technical concepts into actionable business language.\nAssist with office technology migrations and IT infrastructure changes, including hardware setup, workstation rebuilds, office relocations, and equipment moves, ensuring minimal disruption to business operations and working in coordination with the IT team.\nRequirements\n3-5+ years of experience in desktop/helpdesk support within a medium-to-large organization.\nStrong proficiency in PowerShell scripting and automation.\nDeep expertise with Microsoft 365, Intune, and Entra ID administration.\nExperience supporting tax and audit applications (e.g., CCH, Thomson Reuters, Caseware, QuickBooks).\nSolid understanding of ITIL practices and service management principles.\nExcellent oral and written communication skills, with customer service orientation.\nDemonstrated ability to handle escalations and high-pressure situations professionally.\nCertifications: CompTIA A+, Network+, Security+, Microsoft MD-102, ITIL 4 Foundation (preferred).\nLeadership skills and experience mentoring team members.\nAbility to identify and escalate problem tickets from Level 1 support staff.\nProactive in identifying and addressing support, knowledge, and process gaps.\nStrong stakeholder management and interpersonal skills.\nExperience collaborating with cross-functional teams and vendors.\nCompensation and Benefits\nCompensation: Commensurate with Industry standards\n\nOther Benefits: Provident Fund, Gratuity, Medical Insurance, Group Personal Accident Insurance etc. employment benefits depending on the position.\n\n\"Armanino” is the brand name under which Armanino LLP, Armanino CPA LLP, and Armanino Advisory LLC, independently owned entities, provide professional services in an alternative practice structure in accordance with law, regulations, and professional standards. Armanino LLP and Armanino CPA LLP are licensed independent CPA firms that provide attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services. Armanino Advisory LLC and its subsidiary entities are not licensed CPA firms.\nArmanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.\nArmanino expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino employees to perform their job duties may result in discipline up to and including discharge.\nWe have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network.","description_format":"text","description_chars":6079,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T12:12:28Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.236,"p_room":0.28,"age_days":128,"expected_fill_days":29,"reasons":["conf:60","stale_co","win:tail","crowd:"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/armanino-senior-it-helpdesk-technician","json_url":"https://alion.io/job/armanino-senior-it-helpdesk-technician.json","meta":{"generated_at":"2026-10-25T18:18:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26049,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417640},"rest":"https://alion.io/mcp/rest/get_company?id=4417640"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farmanino-senior-it-helpdesk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farmanino-senior-it-helpdesk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farmanino-senior-it-helpdesk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/armanino-senior-it-helpdesk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farmanino-senior-it-helpdesk-technician"}]}