{"id":2928300,"url":"https://alion.io/job/armatis-french-speaking-customer-experience-specialist-loyalty-program","title":"French-Speaking Customer Experience Specialist | Loyalty Program","company":{"id":53104,"name":"Armatis","domain":"armatis.com","url":"https://alion.io/company/armatis","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Porto, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":953,"max":1200,"currency":"EUR","period":"month","gross":null,"usd_annual":16176},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T10:10:09Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-02T11:41:06Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Do you speak fluent French and are you looking for a new professional opportunity in Porto? Join Armatis!\nArmatis is one of the leading customer relationship outsourcing companies in the European market. With more than 37 years of experience, we offer a wide range of services, from traditional customer support solutions to innovative digital approaches, supporting our clients throughout the entire customer journey.\nAs our business continues to grow, along with the projects we manage for our clients and partners, we are looking for communicative and motivated French-speaking professionals who would like to join us and identify with our core values: commitment, team spirit, accountability and diversity.\nTake the next step in your career by joining a fast-growing project in the energy sector!\nWork organisation and location\nYou will work in our modern offices located in the heart of Porto, offering excellent accessibility and an ideal location just a few steps away from Trindade metro station.\nTo ensure a smooth onboarding process and provide you with the appropriate support, the first few months will be office-based. After 3 to 4 months, you may be eligible for remote work, provided that your performance is consistently in line with the expected targets.\nYour responsibilities\nAs a French-Speaking Customer Service Advisor, your main responsibilities will include:\nMaking and receiving calls to assist customers with their enquiries\nHandling customer requests through back-office channels\nAdvising and supporting customers throughout their experience\nIdentifying customer needs and offering appropriate solutions\nHandling objections and complaints professionally\nPerforming sales-related tasks according to the project’s requirements\nEnsuring a high-quality customer service experience\nUsing different IT applications, systems and digital tools\nWhat we offer\nEmployment contract from the first day of training\nPaid initial training\nAttractive salary package\nAttendance bonus\nGenuine opportunities for career development and progression\nThe opportunity to join a dynamic and friendly team\nA modern and well-equipped working environment\nAn excellent location in central Porto, just a few steps away from Trindade metro station\nPossibility of remote work after an initial period of 3 to 4 months, subject to meeting the expected performance targets\nDiscounts and partnerships with leading brands and organisations across different sectors, including banking, healthcare, sports and fashion\n#FrenchSpeaking #CustomerService #CustomerSupport #CustomerCare #CallCentre #CallCenter #Advisor #Sales #FrenchJobs #French #Francophone #Porto #Trindade #JobsInPorto #RemoteWork\nRequirements\nWhat we are looking for\nExcellent command of French, both written and spoken: C1 or C2 level is mandatory\nGood theoretical and practical computer skills\nExcellent interpersonal and communication skills\nStrong customer service mindset and results-oriented approach\nProactive attitude and ability to suggest effective solutions\nPrevious experience in Customer Service, Customer Support, Call Centre, sales, customer care or advisory roles is considered an advantage\nAvailability to work variable and rotating schedules\nAvailability for a full-time position: 40 hours per week, 8 hours per day","description_format":"text","description_chars":3286,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gift Cards & Loyalty Programs","Fan Engagement","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-20T14:01:40Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely 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