{"id":4260484,"url":"https://alion.io/job/armstrong-fluid-technology-customer-quality-engineer","title":"Customer Quality Engineer","company":{"id":668699,"name":"Armstrong Fluid Technology","domain":"armstrongfluidtechnology.com","url":"https://alion.io/company/armstrongfluidtechnology","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":84,"open_postings":33,"ghost_share":0,"stale_share":0.636,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"Statistical Process Control","optional":false}],"status":"live","first_seen_at":"2026-11-13T15:17:04Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T15:17:04Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Title: Customer Quality Engineer\nReports to: Quality Engineering Lead\nImagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.\nAs a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges.\nIn this role, the Customer Quality Engineeris responsible for managing and improving the quality relationship between Armstrong Fluid Technology and assigned customers, acting as the primary quality contact to ensure customer requirements are understood, communicated and achieved throughout the project lifecycle. Working closely with Project Management, Engineering, Production, Procurement and other internal teams, the role takes ownership of customer quality concerns, drives effective problem resolution and proactively identifies opportunities to improve product and project quality, helping to build customer confidence, reduce quality issues and ensure products and solutions consistently meet customer expectations.\nKey Accountabilities\nCustomer Relationship Management\nTake ownership of the quality relationship with an assigned customer or customer portfolio.\nAct as the primary point of contact for customer quality-related matters. \nDevelop and maintain effective relationships with customer representatives and key stakeholders. \nUnderstand customer-specific quality requirements, specifications and expectations. \nAttend customer meetings, quality reviews and project discussions as required. \nRepresent the customer's quality interests within Armstrong.\nInspection and Verification\nOversee and coordinate incoming, in-process, and final inspection activities to ensure adherence to quality standards and customer-specific requirements.\nOptimize quality control efficiency and effectiveness by implementing sound quality sampling methods.\nDimensional checks against GA/isometrics, bolt torque, gasket type, flow direction, and tagging.\nOversee NDT coordination (VT, PT/MT, RT/UT as applicable); review reports and close out findings.\nEnsure inspection activities and records provide the required evidence of conformity against the assigned customer's specifications and quality requirements.\nCoordinate and support customer hold and witness points, ensuring inspection readiness and appropriate documentation is available.\nStandards, Compliance & Documentation\nEnsure builds conform to specifications, P&IDs, isometrics, and applicable codes (e.g., ISO 9001 QMS, PED/UKCA where applicable, ASME/EN pipework standards, electrical standards), alongside customer-specific specifications and contractual quality requirements.\nMaintain device/heat-number traceability; control calibrated instruments and welding consumables per procedure.\nCreate/own ITPs, quality plans, inspection checklists, and weld maps; manage NCRs, concessions, and corrective actions.\nProduce data books/turnover dossiers: MTCs, WPS/PQR/WPQR, welder logs, NDT & pressure test records, electrical test certs, FAT/SAT reports.\nManage customer quality documentation and deliverables, ensuring requirements are met accurately and on time.\nCoordinate customer concessions, deviations and approvals, maintaining appropriate records and traceability.\nProblem Solving & Continuous Improvement\nLead the NCR Management System (5 Whys, Ishikawa) with measurable effectiveness checks in place.\nEnsure that all SPC defects / first-pass yield / defect Pareto data is used to target chronic issues (e.g., gasket seating, torque scatter, cable terminations).\nFeed manufacturability improvements back to Design (Poka-Yoke, standardization of valves/instrumentation, clearer isos/BOMs).\nLead investigations into customer quality concerns, ensuring effective containment, root cause analysis and corrective actions.\nMonitor recurring issues and quality trends to drive preventative improvement and demonstrate corrective action effectiveness to the customer.\nCollaboration & Customer Leadership\nCoach employees on inspection criteria, pressure-test safety, cleanliness standards, and E&I test methods.\nParticipate in daily stand-ups and readiness reviews; provide clear quality status and risk visibility to PMs and Production.\nHost client/third-party inspectors; manage hold/witness points and close comments professionally.\nAct as the key Quality Engineering link between the customer and internal teams, building effective relationships and ensuring requirements and concerns are clearly understood.\nWork cross-functionally to resolve customer quality issues, challenge risks and drive actions to completion.\nRepresent Quality at customer meetings, visits, audits and inspections, ensuring appropriate preparation and follow-up.\nProduct Customer Quality Performance\nMonitor relevant quality KPIs for the assigned customer, including NCRs, first-pass yield, rework, customer complaints, corrective action closure and inspection performance.\nIdentify adverse trends and work with internal stakeholders to agree improvement actions before issues escalate.\nProvide regular quality performance updates to both the customer and internal stakeholders, tailored to the appropriate audience.\nMaintain oversight of open customer quality actions and ensure appropriate ownership, timescales and escalation are in place.\nSupport lessons-learned activity to ensure customer feedback and previous quality issues are incorporated into future projects and builds.\nWhat We are Looking For\nTo thrive in this role, you should bring:\nEducation & Experience\nLevel Degree in Mechanical/Electrical/Manufacturing Engineering or similar or equivalent relevant experience within Quality Engineering.\nSolid, hands-on experience in mechanical/electromechanical fabrication or modular plant construction.\nStrong Quality Engineering experience within a manufacturing, engineering or project-based environment.\nExperience working directly with customers on quality matters, including quality concerns, technical queries, inspections or corrective actions.\nExperience managing customer complaints, NCRs and structured root cause/corrective action processes.\nExperience participating in customer audits, project reviews, FATs or third-party inspections would be advantageous.\nExperience supporting customer-specific quality requirements throughout a project or product lifecycle would be advantageous.\nTechnical Skills\nAbility to read and interpret P&IDs, isometrics, GA drawings, electrical schematics and technical data sheets.\nCompetent in precision measurement, pressure testing, torquing methods and electrical test equipment.\nKnowledge of welding quality, material traceability and NDT methods.\nWorking knowledge of ISO 9001 QMS, relevant industry standards and project documentation controls.\nStrong root cause analysis and problem-solving capability, including 5 Whys, Ishikawa, SPC and CAPA.\nAbility to interpret customer specifications and translate technical and contractual quality requirements into practical controls and actions.\nSoft Skills\nExcellent Strong customer-facing communication and relationship-management skills, with confidence representing Quality and managing challenging conversations.\nStrong influencing and collaboration skills, with the ability to coordinate actions across multiple functions.\nExcellent organisation and prioritisation skills, with the ability to manage competing customer, technical and project requirements.\nHigh level of ownership and accountability, with a proactive, solutions-focused approach to resolving customer quality concerns.\nWhy Armstrong Fluid Technology?\nBy joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.","description_format":"text","description_chars":8242,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-11-13T15:17:04Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":56,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-13T17:54:08Z"},"pay":null,"html_url":"https://alion.io/job/armstrong-fluid-technology-customer-quality-engineer","json_url":"https://alion.io/job/armstrong-fluid-technology-customer-quality-engineer.json","meta":{"generated_at":"2026-11-13T17:54:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35775,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668699},"rest":"https://alion.io/mcp/rest/get_company?id=668699"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farmstrong-fluid-technology-customer-quality-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farmstrong-fluid-technology-customer-quality-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farmstrong-fluid-technology-customer-quality-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/armstrong-fluid-technology-customer-quality-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farmstrong-fluid-technology-customer-quality-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4260484}},{"tool":"search_jobs","arguments":{"company":"armstrongfluidtechnology.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4260484},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}