{"id":1082844,"url":"https://alion.io/job/armstrong-fluid-technology-customer-service-representative","title":"Customer Service Representative","company":{"id":668699,"name":"Armstrong Fluid Technology","domain":"armstrongfluidtechnology.com","url":"https://alion.io/company/armstrongfluidtechnology","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":84,"open_postings":33,"ghost_share":0,"stale_share":0.636,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["North Tonawanda, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":72000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T04:22:12Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T12:11:36Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Job Description:\nImagine working at the forefront of technology in mission-critical buildings/infrastructures industries, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence of nearly 100 years that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative technical and marketing minds, united by a shared mission to help our customers elevate building performance. Through smarter, more efficient solutions, we are helping to shape a more sustainable and carbon neutral world.\nAs part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that improve energy efficiency, reduce environmental impact, and support the infrastructure our communities depend on every day. Every contribution helps lower global carbon footprints and brings us closer to a cleaner, more resilient future. Together, we’re creating a legacy that goes beyond business, one that’s making our cities, and the world, more sustainable.\nPay range: $20-$22\nIn addition to annual initiatives, the key accountabilities of this position are:\nCustomer Service:\nMaintain proactive and efficient communication with customers, promptly addressing their individual needs with professionalism.\nHandle customer inquiries via telephone and email, ensuring a polite and courteous approach at all times.\nAdhere to established policies and procedures to consistently meet service standards and business objectives.\nCollaborate closely with internal departments to ensure smooth service delivery and achieve business goals.\nOrder Processing and Reporting:\nMaintain accurate records of customer contracts and manage order processing efficiently.\nUpdate and maintain customer data files to ensure integrity and accuracy.\nProcess customer change orders and manage Sales Returns Goods according to procedures.\nEnter and confirm customer orders in the Manufacturing Planning System.\nManage regional order backlog and expedite orders as needed.\nProactively communicate delivery status and address any issues promptly.\nCoordinate with finance on account matters, keeping customers informed as necessary.\nCollaborate with sales, procurement, and production teams to ensure timely deliveries and resolve issues.\nEfficiently handle customer complaints, ensuring satisfactory resolutions.\nWhat We're Looking For:\nTo thrive in this role, you should bring:\nMust be eligible to work in the United States.\nThis role is not eligible for visa sponsorship.\nHigh school diploma or equivalent; additional education is advantageous.\nMinimum one year of customer service experience is essential.\nAbility to work independently and collaboratively within a team environment.\nEnthusiastic attitude with strong problem-solving skills.\nExperience in HVAC business is a plus.\nModerate computer skills and proficiency in using an MRP System.\nProactive approach and ability to adapt to new processes.\nProficiency in technical writing and strong interpersonal communication skills.\nStrong analytical skills to simplify complex problems and provide clear recommendations.\nEffective leadership skills focused on collaboration and achieving results.\nOpen and authentic communication style in all interactions.\nBenefits:\nMedical/Dental/Vision insurance on the first day of employment.\n401k match up to 5%.\n13 Paid Holidays\nPaid Time Off\nEmployee Assistance Program (EAP)\nAnnual safety shoe and safety glasses reimbursement.\nWhy Armstrong Fluid Technology?\nBy joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.","description_format":"text","description_chars":3962,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-09-21T04:22:12Z"},{"event":"close","at":"2026-11-02T22:19:07Z"},{"event":"reopen","at":"2026-11-03T16:25:10Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.511,"p_room":0.6,"age_days":49,"expected_fill_days":55,"reasons":["conf:3","stale_co","velocity","win:late","crowd:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/armstrong-fluid-technology-customer-service-representative","json_url":"https://alion.io/job/armstrong-fluid-technology-customer-service-representative.json","meta":{"generated_at":"2026-11-09T14:57:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20846,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668699},"rest":"https://alion.io/mcp/rest/get_company?id=668699"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farmstrong-fluid-technology-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farmstrong-fluid-technology-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farmstrong-fluid-technology-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/armstrong-fluid-technology-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farmstrong-fluid-technology-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1082844}},{"tool":"search_jobs","arguments":{"company":"armstrongfluidtechnology.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1082844},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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