{"id":4063452,"url":"https://alion.io/job/armstrong-fluid-technology-manager-it-operations","title":"Manager, IT Operations","company":{"id":668699,"name":"Armstrong Fluid Technology","domain":"armstrongfluidtechnology.com","url":"https://alion.io/company/armstrongfluidtechnology","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":83,"open_postings":33,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-11-11T10:04:34Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.\nAs part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we’re creating a legacy that goes beyond business-one that’s changing the world for the better.\nIn this role, you will lead and develop the technical support team, optimize daily helpdesk operations, and ensure the rapid resolution of all end-user hardware, software, and network issues. You will establish and track service level agreements (SLAs), implement modern ticketing workflows, and analyze support data to identify root causes and improve overall system training for employees. As the primary champion for user satisfaction, you will bridge the gap between technical staff and business operations, driving continuous improvements in customer service and technical support efficiency\nKey Accountabilities:\nService Delivery: Ensure all IT services meet high standards and daily goals\nTeam Leadership: Hire, train, and guide Tier 1 technical support staff\nBudget Planning: Build and manage the annual budget for employee hardware\nIncident Management: Fix tech outages fast and run root cause checks\nSecurity Compliance: Keep data safe and meet strict cyber security rules\nVendor Management: Negotiate contracts with external tech suppliers as required\nInfrastructure Upgrades: Plan and launch new site infrastructure deployments\nPolicy Development: Write and update rules for Helpdesk best practices\nPerformance Metrics: Track system uptime and staff help ticket SLAs\nUser Training: Manage, develop & delivery training for end users to drive technical adoption\nWhat We’re Looking For\nTo thrive in this role, you should bring:\nEducation and Experience\nUniversity Degree or equivalent.\n10 years’ experience in a similar capacity\nDemonstrated knowledge of ITSM principles, general practices and IT regulations\nTechnical Skills\nITIL Framework: Align actions & teams to IT service management best practices\nMicrosoft 365 & Intune/AutoPilot management for employee on & offboarding.\nCybersecurity: Ensure alignment to NIST best practices in team technical support\nInfrastructure: Manage new & existing facility setup & support of base infrastructure for hands & feet support.\nSoft Skills\nCommunication: Clearly explain technical subjects to non-technical audiences\nStakeholder & VIP Support: Enable VIP white glove service & multiple department users\nLeadership: Support and motivate technical teams during high-stress outages\nProblem-Solving: Focus on long-term business goals rather than quick technical fixes\nAdaptability: Adapt quickly to rapid shifts in technology and cybersecurity threats\nWhy Armstrong Fluid Technology?\nBy joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology while upholding Armstrong's commitment to sustainability. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.","description_format":"text","description_chars":3733,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Information Security","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-11-11T10:04:34Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.801,"p_room":0.44,"age_days":63,"expected_fill_days":56,"reasons":["conf:1","win:tail","crowd:brand"],"computed_at":"2026-11-11T12:04:17Z"},"pay":null,"html_url":"https://alion.io/job/armstrong-fluid-technology-manager-it-operations","json_url":"https://alion.io/job/armstrong-fluid-technology-manager-it-operations.json","meta":{"generated_at":"2026-11-11T12:04:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21346,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668699},"rest":"https://alion.io/mcp/rest/get_company?id=668699"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farmstrong-fluid-technology-manager-it-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farmstrong-fluid-technology-manager-it-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farmstrong-fluid-technology-manager-it-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/armstrong-fluid-technology-manager-it-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farmstrong-fluid-technology-manager-it-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4063452}},{"tool":"search_jobs","arguments":{"company":"armstrongfluidtechnology.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4063452},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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