{"id":3484529,"url":"https://alion.io/job/armstrong-fluid-technology-senior-technical-support-specialist","title":"Senior Technical Support Specialist","company":{"id":668699,"name":"Armstrong Fluid Technology","domain":"armstrongfluidtechnology.com","url":"https://alion.io/company/armstrongfluidtechnology","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"A","score":86,"open_postings":33,"ghost_share":0,"stale_share":0.576,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["North Tonawanda, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T21:21:04Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-03T11:32:44Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Imagine working at the forefront of technology in mission-critical buildings/infrastructures industries, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence of nearly 100 years that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative technical and marketing minds, united by a shared mission to help our customers elevate building performance. Through smarter, more efficient solutions, we are helping to shape a more sustainable and carbon neutral world.\nAs part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that improve energy efficiency, reduce environmental impact, and support the infrastructure our communities depend on every day. Every contribution helps lower global carbon footprints and brings us closer to a cleaner, more resilient future. Together, we’re creating a legacy that goes beyond business, one that’s making our cities, and the world, more sustainable.\nThe Technical Support & Field Service Specialist is responsible for successfully resolving issues identified by Armstrong’s customers, end users and sales teams.\nThis position is located in North Tonawanda, NY, with possible travel. In addition to annual initiatives, the key accountabilities of this position are:\nCUSTOMER SUPPORT:\nProvide an excellent technical support in an office-based environment or at times, on-site technical support to our local customer base.\nAssist customers for problematic equipment and offer economic solutions.\nRespond to customer technical inquiries and provide technical support, on-line or on-site.\nProvide on-site training seminars for regional representatives and customers.\nTravel to various projects in their local region to troubleshoot problematic jobs or assist with start-up and commissioning on Armstrong supplied equipment. (20% of scheduled time).\nCOORDINATION:\nPerform numerous other departmental assignments as required.\nMake recommendations and collaborate with other teams within organization and vendors to improve products or processes.\nInitiate corrective action reports if required.\nImplement recommendations relating to method improvements and cycle time reductions\nRole Requirements\nMinimum of two (2) years college technical diploma or degree in electrical or building controls preferred, but HVAC diploma/degree or five (5) years HVAC / Controls industry experience will be considered.\nIncumbent must have a strong technical aptitude and the ability and willingness to work as a team member in a fast paced and continuously changing environment, carrying out assignments to completion with minimum supervision.\nTwo years experience working with engineering, manufacturing and distribution operations in an industrial environment.\nExperience on a technical support and/or customer service type team. Public speaking / training experience is an asset.\nStrong knowledge of centrifugal pumps, heat exchangers, building automation controls, building automation communication protocols such as BACnet and Modbus is a must.\nExperience working with Tridium Niagara and wireless networking experience is a definite asset.\nCreative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)\nAbility to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well-thought-out recommendations.\nStrong, team-oriented leadership skills with presence and a bias for action.\nSelf-directed with ability to work autonomously and collaboratively and a focus on results.\nAbility to communicate in an open and authentic manner in all situations\nBilingual is preferred.","description_format":"text","description_chars":3928,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-29T21:21:04Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":55,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/armstrong-fluid-technology-senior-technical-support-specialist","json_url":"https://alion.io/job/armstrong-fluid-technology-senior-technical-support-specialist.json","meta":{"generated_at":"2026-11-03T15:50:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22138,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668699},"rest":"https://alion.io/mcp/rest/get_company?id=668699"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farmstrong-fluid-technology-senior-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farmstrong-fluid-technology-senior-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farmstrong-fluid-technology-senior-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/armstrong-fluid-technology-senior-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farmstrong-fluid-technology-senior-technical-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3484529}},{"tool":"search_jobs","arguments":{"company":"armstrongfluidtechnology.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3484529},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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