{"id":3759373,"url":"https://alion.io/job/armstrong-watson-business-analyst","title":"Business Analyst","company":{"id":668765,"name":"Armstrong Watson","domain":"armstrongwatson.co.uk","url":"https://alion.io/company/armstrongwatson","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Carlisle, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BPMN","optional":false},{"name":"Copilot","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-11-03T18:03:57Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T08:23:49Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About Us\nBuild something exceptional, with us...\n Our ambition is clear and openly bold.\nArmstrong Watson is on a journey to more than double our turnover by 2030, through disciplined organic growth, the attraction of outstanding talent, and the selective acquisition of like-minded firms.\nBut growth alone is not the goal.\nReputation is.\nAnd reputation is earned, not inherited.\nOur strategic intent is simple to say and hard to deliver.\nTo become the most respected adviser to privately owned businesses in the North and the UK.\nThe firm business owners talk about.\nThe firm lawyers and bankers recommend without hesitation.\nTo achieve this, we are building the best Accounting and Financial Advisory firm to deal with, not just in the North, but across the UK. Exceptional service, deep expertise, trusted relationships, and absolute reliability define everything we do. These are not slogans; they are standards we hold ourselves to every day.\nAt our core, we exist for one reason, to help our clients achieve prosperity, a secure future, and peace of mind.\nThis strategy sets the direction.\nOur people, our values-led culture, and our standards will deliver it.\nWe are looking for people who want more than the next job. People who care deeply about:\nStandards and professionalism\nDoing work they are proud to put their name to\nBuilding long-term client relationships\nBeing part of a firm with real momentum and intent\nIf you want to grow with a business that is ambitious, values-driven, and serious about excellence, Armstrong Watson offers opportunity and expectation in equal measure.\nWhat you will find here:\nA firm with clear direction and momentum\nClients who value advice and relationships\nColleagues who care about doing things properly\nA culture built on Passion, Trust, Humanity and Honesty\nGenuine opportunity to shape your career as the firm grows\nThis is our moment, and our vision is clear, to build something genuinely remarkable.\nThe Role\nThis position will work across all Service Lines and support functions to identify, design, and implement process improvements, workflow automation, and AI-enabled solutions. The role will partner closely with Service Line Heads, and the wider Technology Team, to deliver measurable efficiencies, improved client service, and scalable ways of working.\n\nThe overall purpose of the position is to enable greater productivity and consistency across the firm by mapping end-to-end processes, identifying automation opportunities, defining requirements, and supporting delivery of workflow automation and AI-enabled solutions.\n\nKey responsibilities will include:\n\nStakeholder Engagement & Discovery\nPlanning and facilitating discovery workshops, interviews and working sessions across Service Lines and support functions\nEliciting and clarifying pain points, constraints, risks, data needs, and desired outcomes\nBuilding trusted relationships with stakeholders at all levels and maintaining clear communication throughout delivery\n Process Analysis & Documentation\nDocumenting end-to-end processes using appropriate mapping techniques (e.g. flowcharts, swimlanes and BPMN)\nProducing clear “As-Is” and “To-Be” process maps, including decision points, exceptions, controls, and handoffs\nIdentifying inefficiencies, duplication, bottlenecks, rework, and control gaps; and recommending pragmatic improvements\n Automation & AI Enablement\nIdentifying and assessing opportunities for workflow automation, task automation, and system integration\nCollaborating with the Technology Team to translate business needs into implementable solutions and backlogs\nSupporting the adoption of AI tools (e.g. Copilot / GenAI-enabled workflows) to improve drafting, summarisation, triage, search, and reporting\nDefining guardrails for AI usage in line with firm policies, data protection, and client confidentiality\n Requirements, Delivery Support & Benefits\nDefining requirements, user stories, acceptance criteria, success measures, and benefits cases;\nSupporting solution design, prioritisation and delivery planning with Technology and other Service Lines\nCo-ordinating and / or supporting with testing (UAT), training, communications, and rollout activities\nTracking benefits and outcomes (time saved, error reduction, cycle-time improvements, client experience uplift)\n Continuous Improvement & Knowledge Management\nMaintaining process documentation and ensuring solutions are operationalised and owned by the firm\nIdentifying opportunities to standardise and reuse patterns across Service Lines (templates, workflows, prompts, controls)\nContributing to a pipeline of automation / AI opportunities and supporting with continuous improvement governance\nPlease note that we will not be accepting candidates from agency suppliers in connection with this vacancy.\nThe Candidate\nIn order to fulfil the responsibilities of the position, we would like candidates to be / have:\nEssential\nProven experience as a Business Analyst / Process Analyst / Business Systems Analyst or similar role\nStrong facilitation skills with experience running workshops and stakeholder interviews\nAbility to document processes clearly (As-Is / To-Be) and translate them into requirements\nDemonstrable experience working with technology / IT teams to deliver change\nExcellent analytical and problem-solving skills; pragmatic, outcomes-focused approach\nStrong written and verbal communication; ability to tailor messaging for different audiences\nComfortable working across multiple Service Lines and managing competing priorities\n Desirable\nExperience in professional services (accountancy, legal, consulting, financial services)\nExperience with workflow automation, RPA, low-code platforms and / or system integrations\nExposure to AI tools (e.g. Microsoft Copilot) and AI-enabled productivity practices\nFamiliarity with Agile delivery (user stories, backlog management) and / or Lean / Six Sigma methods\nRelevant qualifications (e.g. BCS Business Analysis, IIBA, Lean Six Sigma\nThe Benefits\nIn return for your hard work helping us shape our future growth and development; we will provide a competitive salary and a positive benefits package which includes:\nSalary Sacrifice Employer Contribution Pension Scheme including Life Cover (4x salary) and Income Protection\nCompetitive Annual Leave entitlement & Annual Leave Purchase Scheme allowing you to buy up to 5 additional days annual leave each year\nSmart Working Policy, giving you the ability to balance home and remote working\nHealth Shield Cash Plan (cash back on a range of Health benefits and discounts on holidays, fashion and entertainment)\nEmployee Assistance Programme (24/7 confidential support for wellbeing and health)\nPaid flu jabs and eye tests\nIntroductory Commission Scheme (financial reward if you refer a new client)\nEmployee Referral Scheme (financial reward if you refer new AW colleagues) enabling you to claim up to £2,500 for each referral\nInvestment towards Continuous Professional Development (CPD), which includes access to comprehensive training courses and materials\nPaid professional membership fees\nIn addition to all the benefits you would expect from an award winning employer, you will be given the utmost encouragement and support to develop your career further.\nWhen you're with us... we're with you.","description_format":"text","description_chars":7299,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Audit & Assurance Firms","Accounting & Bookkeeping Services","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-11-04T18:03:57Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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