{"id":599547,"url":"https://alion.io/job/armstrongfluidtechnology-customer-service-representative","title":"Customer Service Representative","company":{"id":668699,"name":"Armstrong Fluid Technology","domain":"armstrongfluidtechnology.com","url":"https://alion.io/company/armstrongfluidtechnology","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":84,"open_postings":33,"ghost_share":0,"stale_share":0.636,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-06-01T00:00:00Z","employer_posted_date":"2026-06-01","last_verified_at":"2026-11-09T12:11:36Z","board_verified":true,"closed_at":null,"days_open":161,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":161},"description":"Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.\nAs part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we’re creating a legacy that goes beyond business-one that’s changing the world for the better.\nRole Summary\nIn this role, the Customer Service Representative serves as the primary link between our customers and internal teams, ensuring every order is processed accurately and every interaction strengthens the customer relationship. You will manage the full order lifecycle-from entry and documentation to shipment tracking and delivery updates-while coordinating closely with sales, factory, logistics, and finance to keep processes running smoothly. Beyond day-to-day order management, you will support sales forecasting and CRM accuracy, helping the business gain clear visibility into the funnel and convert opportunities on time. Success in this role means delivering a seamless, proactive, and reliable experience that keeps customers confident in Armstrong Fluid Technology.\nKey Responsibilities\nCustomer Service & Order Management\nAct as the primary point of contact for customers regarding orders, shipments, and documentation.\nProcess Request to Change (RTC) entries in the ERP system.\nProvide customers with accurate information on product availability and lead times.\nTrack order status and proactively communicate, shipment updates, and delivery schedules.\nMaintain accurate and updated customer records including agreements, contracts, and correspondences.\nManage customer portals for pre- and post-order activities: online PO confirmations, shipment document uploads, and generating Advance Shipment Notifications (ASN).\nEnsure clean and error-free order entry by coordinating with sales, factory, and logistics.\nEscalate overdue payments to customers and communicate possible impacts on future deliveries.\nForecasting, CRM & Sales Support\nNavigate CRM opportunities and support sales teams by highlighting opportunities due for monthly closure.\nProvide quarterly forecasts and identify shortfalls against the annual plan.\nPresent funnel details and expected conversion timelines to support planning and S&OP discussions.\nHands-on experience in CRM to analyse forecast vs. actual performance and ensure data accuracy.\nPrepare shipment forecasts and continually monitor progress to meet planned numbers.\nFinance & Accounts Coordination\nSend Accounts Receivable (AR) statements to customers to ensure timely payment follow-up.\nCoordinate with the finance team on reconciliations, bank guarantees, letters of credit, VFS payments, and post-dated cheque management.\nSupport finance during internal and external audits with customer-related data.\nDocumentation & Inspection Coordination\nProcess vendor forms, proforma invoices, and customer-requested documentation.\nCoordinate factory inspections and manage associated documentation.\nEnsure compliance with documentation requirements for shipments, LC/BG submissions, and customer approvals.\nKey Expected Outcomes\nSeamless onboarding of customers through efficient vendor registration support.\nAccurate and timely CRM data leading to improved monthly conversion visibility.\nClear quarterly and annual forecasts with funnel insights to support leadership decision-making.\nZero-error order entry ensuring smooth production and dispatch processes.\nImproved receivables management through proactive customer communication and timely escalation of overdue payments.\nEnhanced customer experience through timely delivery updates, proactive communication, and strong relationship management.\nWhat We’re Looking For\nTo thrive in this role, you should bring:\nEducation and Experience\nBachelor’s degree (Diploma holders with relevant experience acceptable).\nPrior experience in customer service or sales support within a manufacturing or industrial company.\nKnowledge of ERP systems and CRM tools.\nStrong communication skills (verbal and written) with the ability to handle technical/industrial product discussions.\nAnalytical skills to manage data (orders, delivery timelines, KPIs).\nProblem-solving abilities with a customer-first approach.\nAbility to multitask and work in a fast-paced industrial environment.\nProficiency in Microsoft Office Suite.\nA self-starter attitude with the ability to work independently.\nWhy Armstrong Fluid Technology?\nBy joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology while upholding Armstrong's commitment to sustainability. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.","description_format":"text","description_chars":5402,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-10T17:36:51Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.252,"p_room":0.28,"age_days":161,"expected_fill_days":55,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/armstrongfluidtechnology-customer-service-representative","json_url":"https://alion.io/job/armstrongfluidtechnology-customer-service-representative.json","meta":{"generated_at":"2026-11-09T15:36:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22116,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668699},"rest":"https://alion.io/mcp/rest/get_company?id=668699"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farmstrongfluidtechnology-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farmstrongfluidtechnology-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farmstrongfluidtechnology-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/armstrongfluidtechnology-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farmstrongfluidtechnology-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":599547}},{"tool":"search_jobs","arguments":{"company":"armstrongfluidtechnology.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":599547},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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