{"id":1733634,"url":"https://alion.io/job/arrise-it-helpdesk-engineer","title":"IT Helpdesk Engineer","company":{"id":3192,"name":"ARRISE","domain":"arrise.com","url":"https://alion.io/company/arrise","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":83000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-03T00:29:23Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-17T00:42:32Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Description\nPosition at ARRISE\nAbout Us\nARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which includes Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.\nOur global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.\nAt ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed-while embracing every step of the journey.\nBe part of the future of iGaming with ARRISERS! Seeing a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!\nResponsibilities: \nServe as the single point of contact forend users forall IT-related queries and incidents via Microsoft Teams, Outlook, Jira Service Desk, and other approved communication channels.\nLog, categorize, prioritize, and manage support requests within the Jira Service Desk system, ensuring accurate documentation and timely resolution.\nInstalls, configures, and maintains IT equipment and applications using standard configurations and security policies for Windows systems and Apple devices (macOS, iOS), including via Microsoft Intune.\nConfigures accounts and equipment for new or existing users (creation, modification, and deactivation of access and resources).\nProvide 1st and 2nd line technical support, troubleshooting hardware and software issues across Windows, macOSenvironments, desktops, laptops, printers, and mobile devices.\nSupport and maintain core IT infrastructure, including Active Directory, Microsoft 365 (Exchange Online, Intune, SharePoint Online), and local area network (LAN) services.\nTake full ownership of assigned incidents and service requests, proactively monitoring progress, providing regular updates, and ensuring resolution within agreed service levels.\nDiagnose and resolve technical issues efficiently using all available troubleshooting tools and resources, escalating when necessary.\nCoordinate with external vendors and third-party support providers for issues requiring advanced or specialized assistance.\nMaintain and manage IT asset inventory, including hardware lifecycle tracking and onboarding/offboarding documentation and handovers.\nSupport procurement processes for IT equipment and software, including recommendations, ordering, and deployment.\nDeliver a high standard of customer service, adhering to IT service management best practices and internal service level agreements (SLAs).\nDevelop and maintain user guides, knowledge base articles, and support documentation to empower staff with self-service resources.\nProvide basic end-user training and guidance on Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and other business systems as required.\nContinuously develops and maintains the technical knowledge required for the role, adapting to the technologies and processes used within the company.\nPerforms other role-relevant tasks within the scope of professional competencies\nRequirements:\nThis is a fully on-site role. Permanentin-office presence is required to support effective collaboration and hands-on technical support.\nProven experience in a similar role such as System Administrator, Network Administrator, or IT Support Engineer of at least 3 years\nStrong practical experience with Active Directory, Microsoft 365, Intune, and SharePoint is mandatory.\nAdvanced knowledge of WindowsandmacOS operating systems, including support of desktops, laptops, printers, and mobile devices.Linux is nice to have.\nSolid understanding of networking concepts and infrastructure, including LAN/WAN environments, routers, and switches.\nExperience working with databases and maintaining IT platforms across multiple operating systems.\nStrong troubleshooting, analytical, and problem-solving skills.\nExcellent verbal and written communication skills, with a customer-focused mindset.\nBachelor’s degree (BSc/BA) in Information Technology, Computer Science, or a related field. Relevant professional certifications (e.g., Microsoft Certified Systems Administrator - MCSA) are an advantage.\nEnglish proficiency at professionallevel.\n#LI-Onsite #LI-DJ1","description_format":"text","description_chars":4803,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-03T00:29:23Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.681,"p_room":0.55,"age_days":13,"expected_fill_days":12,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/arrise-it-helpdesk-engineer","json_url":"https://alion.io/job/arrise-it-helpdesk-engineer.json","meta":{"generated_at":"2026-10-17T02:19:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3272,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3192},"rest":"https://alion.io/mcp/rest/get_company?id=3192"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farrise-it-helpdesk-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farrise-it-helpdesk-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farrise-it-helpdesk-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arrise-it-helpdesk-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farrise-it-helpdesk-engineer"}]}