Workforce Manager

Description

Position at ARRISE Live

About the role

The Workforce Manager will ensure ARRISE has the right people and schedules to meet operational needs. Sitting within the workforce management function, this role will lead and develop a team of workforce management and business intelligence professionals, driving data-informed decisions around staffing, scheduling, performance, and labour costs. As ARRISE continues to grow, this is an exciting opportunity to optimise workforce operations and shape workforce strategy.

What you will do

• Develop and implement workforce management strategies and team, department policies, and procedures that support the organization's business objectives.
• Analyze and forecast staffing needs, ensuring that the organization has the right number of staff with the necessary skills to meet operational demands.
• Manage the organization's scheduling process, ensuring that shifts are allocated fairly and efficiently.
• Oversee the development and maintenance of workforce management systems and tools for time and attendance management.
• Monitor and analyze workforce data to identify trends and patterns, and make recommendations for improvements to staffing levels, shift patterns, and other workforce-related matters.
• Collaborate with other departments within the organization to ensure that workforce management practices align with overall business objectives and strategies.
• Supervise, motivate, and coach the workforce management team.
• Provide leadership and direction to teams of workforce management professionals and business intelligence, ensuring that they have the necessary skills, knowledge, and support to perform their roles effectively.
• Provide regular reports to senior management on workforce management metrics, including staffing levels, labor costs, overtime, and employee satisfaction.
• Develop and manage the workforce management budget, ensuring that resources are allocated effectively and efficiently.
• Drive continuous improvement in workforce management practices and processes, and champion best practices across the organization.
• Develop and implement training programs for the workforce management team.
• Ensure all team members understand and adhere to company policies and procedures.
• Continuously review and improve workforce management processes to ensure they are efficient and effective.
• Use strong interpersonal and communication skills to build and maintain productive and effective working relationships with senior leaders, internal and external business partners, and various groups across the organization.
• Participate in improving the company’s activity.
• Maintain a proactive attitude in handling operational challenges.
• Ensure compliance with the company’s standards.
• Report any violation of the internal Rules and Regulations and Standard Operating procedures to the direct Manager.
• The above tasks can be completed with other tasks specific to the job, which will be communicated in due time.

What you bring

• Bachelor's Degree preferred, or equivalent combination of education, training, and practical experience related to the requirements of the role.
• Proven experience of at least 3 years in management roles.
• Advanced proficiency in English, both written and verbal.
• Advanced proficiency in Microsoft Office suite (Excel, Word, PowerPoint, Outlook) or Software tools.
• Exceptional leadership skills with a track record of successfully managing and developing diverse high-performing teams.
• Strong decision-making skills.
• Comfortable in a dynamic environment.
• Understanding of Bulgarian labor law.
• Strong interpersonal skills and empathy.
• Experience in the iGaming industry or Live Casino is advantageous but not mandatory.

What we offer

• Private medical cover
  • Outpatient & hospital medical care, dental care, and dioptric glasses coverage.
• Public transportation
  • Covered for your daily commute.
• Gym & fitness membership
  • MultiSport card: access to gyms, pools, and sports centres - 100% covered.
• Free meals
  • Food vouchers: 82 EUR a month for lunch, on us.
• Company training
  • Structured, hands-on training built to the highest standard.
• Learning Hub
  • Personalized learning, gamified growth, and endless career development at your fingertips.
• Convenient location
  • A few steps from a subway line.

About us

ARRISE Live is a global provider of live casino operations, delivering high-quality, immersive gaming experiences to millions of players worldwide.

Through a growing network of state-of-the-art studios across multiple international locations, the business supports partners such as Pragmatic Play with end-to-end operational expertise.

From professional presenters and studio teams to production functions including hair, makeup, and day-to-day studio management, ARRISE Live produces engaging live casino content.

It delivers classic table games such as blackjack, baccarat, and roulette, alongside a range of high-quality, interactive game shows.