{"id":2836417,"url":"https://alion.io/job/arrise-workforce-manager","title":"Workforce Manager","company":{"id":3192,"name":"ARRISE","domain":"arrise.com","url":"https://alion.io/company/arrise","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"HR","role_family":"HR","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":46000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1971},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-19T06:53:56Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T15:16:29Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Description\nPosition at ARRISE Live\nAbout the role\nThe Workforce Manager will ensure ARRISE has the right people and schedules to meet operational needs. Sitting within the workforce management function, this role will lead and develop a team of workforce management and business intelligence professionals, driving data-informed decisions around staffing, scheduling, performance, and labour costs. As ARRISE continues to grow, this is an exciting opportunity to optimise workforce operations and shape workforce strategy.\nWhat you will do\nDevelop and implement workforce management strategies and team, department policies, and procedures that support the organization's business objectives.\nAnalyze and forecast staffing needs, ensuring that the organization has the right number of staff with the necessary skills to meet operational demands.\nManage the organization's scheduling process, ensuring that shifts are allocated fairly and efficiently.\nOversee the development and maintenance of workforce management systems and tools for time and attendance management.\nMonitor and analyze workforce data to identify trends and patterns, and make recommendations for improvements to staffing levels, shift patterns, and other workforce-related matters.\nCollaborate with other departments within the organization to ensure that workforce management practices align with overall business objectives and strategies.\nSupervise, motivate, and coach the workforce management team.\nProvide leadership and direction to teams of workforce management professionals and business intelligence, ensuring that they have the necessary skills, knowledge, and support to perform their roles effectively.\nProvide regular reports to senior management on workforce management metrics, including staffing levels, labor costs, overtime, and employee satisfaction.\nDevelop and manage the workforce management budget, ensuring that resources are allocated effectively and efficiently.\nDrive continuous improvement in workforce management practices and processes, and champion best practices across the organization.\nDevelop and implement training programs for the workforce management team.\nEnsure all team members understand and adhere to company policies and procedures.\nContinuously review and improve workforce management processes to ensure they are efficient and effective.\nUse strong interpersonal and communication skills to build and maintain productive and effective working relationships with senior leaders, internal and external business partners, and various groups across the organization.\nParticipate in improving the company’s activity.\nMaintain a proactive attitude in handling operational challenges.\nEnsure compliance with the company’s standards.\nReport any violation of the internal Rules and Regulations and Standard Operating procedures to the direct Manager.\nThe above tasks can be completed with other tasks specific to the job, which will be communicated in due time.\nWhat you bring\nBachelor's Degree preferred, or equivalent combination of education, training, and practical experience related to the requirements of the role.\nProven experience of at least 3 years in management roles.\nAdvanced proficiency in English, both written and verbal.\nAdvanced proficiency in Microsoft Office suite (Excel, Word, PowerPoint, Outlook) or Software tools.\nExceptional leadership skills with a track record of successfully managing and developing diverse high-performing teams.\nStrong decision-making skills.\nComfortable in a dynamic environment.\nUnderstanding of Bulgarian labor law.\nStrong interpersonal skills and empathy.\nExperience in the iGaming industry or Live Casino is advantageous but not mandatory.\nWhat we offer\nPrivate medical coverOutpatient & hospital medical care, dental care, and dioptric glasses coverage.\n\nPublic transportationCovered for your daily commute.\n\nGym & fitness membershipMultiSport card: access to gyms, pools, and sports centres - 100% covered.\n\nFree mealsFood vouchers: 82 EUR a month for lunch, on us.\n\nCompany trainingStructured, hands-on training built to the highest standard.\n\nLearning HubPersonalized learning, gamified growth, and endless career development at your fingertips.\n\n Convenient locationA few steps from a subway line.\n\nAbout us\nARRISE Live is a global provider of live casino operations, delivering high-quality, immersive gaming experiences to millions of players worldwide.\nThrough a growing network of state-of-the-art studios across multiple international locations, the business supports partners such as Pragmatic Play with end-to-end operational expertise.\nFrom professional presenters and studio teams to production functions including hair, makeup, and day-to-day studio management, ARRISE Live produces engaging live casino content.\nIt delivers classic table games such as blackjack, baccarat, and roulette, alongside a range of high-quality, interactive game shows.","description_format":"text","description_chars":4924,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Game Development","iGaming & Gambling","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-19T06:53:56Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.882,"p_room":1,"age_days":3,"expected_fill_days":12,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/arrise-workforce-manager","json_url":"https://alion.io/job/arrise-workforce-manager.json","meta":{"generated_at":"2026-10-23T16:50:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25530,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3192},"rest":"https://alion.io/mcp/rest/get_company?id=3192"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farrise-workforce-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farrise-workforce-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farrise-workforce-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arrise-workforce-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farrise-workforce-manager"}]}