{"id":3610928,"url":"https://alion.io/job/arriva-rail-replacement-coordinators","title":"Rail Replacement Coordinators","company":{"id":2106226,"name":"Arriva","domain":"arrivagroup.com","url":"https://alion.io/company/arrivagroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":58,"ghost_share":0,"stale_share":0.845,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edinburgh, United Kingdom","Middlesbrough, United Kingdom","Blyth, United Kingdom","Whitby, United Kingdom","Hartlepool, United Kingdom","Stockton-on-Tees, United Kingdom","Durham, United Kingdom","Hexham, United Kingdom","Workington, United Kingdom","Eaglescliffe, United Kingdom","Gateshead, United Kingdom","Darlington, United Kingdom","Sunderland, United Kingdom","Windermere, United Kingdom","United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T14:14:57Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-03T01:09:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Rail Replacement Coordinator\nLocations: North East England (station-based roles)\nContract Type: Zero-hours (flexible shifts)\nPay Rate: £13.12 per hour\nAbout the Role\nWe’re looking for enthusiastic and customer-focused Rail Replacement Coordinators to join our expanding team at Arriva Road Transport Services.\nIn this dynamic, frontline role, you’ll be based at key train stations, ensuring rail replacement services run safely, smoothly, and efficiently. You’ll play a vital role in supporting passengers, coordinating transport providers, and responding to real-time changes to keep services on track.\nKey Responsibilities\nOversee the day-to-day delivery of planned and emergency rail replacement services\n\nSupport drivers and ensure vehicles meet required standards\n\nMonitor service performance, ensuring timely arrivals and departures\n\nHelp maintain strong connections between rail and road services\n\nProvide clear, helpful information to passengers\n\nManage boarding to ensure passengers travel on the correct services\n\nRespond to disruptions such as delays, traffic, or incidents, adjusting services where needed\n\nWork closely with control teams to resolve operational issues\n\nEnsure safe and organised pick-up and drop-off areas\n\nCarry out passenger counts and report service data\n\nRecord and escalate incidents, providing detailed feedback post-shift\n\nAbout You\nWe’re looking for individuals who:\nAre flexible and happy to work varied shifts across different locations\n\nHave excellent customer service skills and a positive, proactive approach\n\nThrive in fast-paced and changing environments\n\nCommunicate clearly and confidently with a wide range of people\n\nAre team players who can also work independently\n\nAlign with our values: We care passionately, we do the right thing, and we make the difference\n\nWhat We Offer\n£13.12 per hour competitive pay\n\nUltimate flexibility - choose when and where you work\n\nOpportunity to travel across the region and beyond\n\nCareer progression within a growing, innovative organisation\n\nPaid holiday accrual\n\nContributory pension scheme\n\nAccess to our Employee Assistance Programme","description_format":"text","description_chars":2121,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport","Rail Transport"],"lifecycle":[{"event":"open","at":"2026-11-02T14:14:57Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; 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