{"id":2097802,"url":"https://alion.io/job/arrive-logistics-arrive-fresh-claims-analyst-2","title":"Arrive Fresh Claims Analyst","company":{"id":668760,"name":"Arrive Logistics","domain":"arrivelogistics.com","url":"https://alion.io/company/arrivelogistics","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":72,"open_postings":68,"ghost_share":0.382,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":300,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":61000,"max":76000,"currency":"USD","period":"year","gross":null,"usd_annual":76000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false}],"status":"live","first_seen_at":"2026-10-08T15:41:16Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-19T10:23:19Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":10},"description":"Who We Are\nArrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.\nWho We Want\nWe want an analytical, self-driven, and detail-oriented Claims Analyst to join our growing Arrive Fresh division. You’ll own a portfolio of temperature-controlled and perishable cargo claims, protecting Arrive’s financial position while serving as a responsive, trusted partner to our customers and carriers. You bring hands-on claims experience and a working knowledge of cargo liability, PACA, and food safety rules, and you’re eager to deepen your cold-chain expertise. You move with urgency when perishable freight is at risk, communicate clearly under pressure, and know when to escalate. Your follow-through and collaborative approach will help Arrive Fresh scale and strengthen our reputation as a premier cold-chain partner.\nWhat You'll Do\nManage an assigned portfolio of Arrive Fresh cargo claims from initial filing to final resolution, ensuring accurate, compliant, and timely outcomes.\nInvestigate and resolve temperature-controlled freight claims involving reefer temperature deviations, pulp readings, transit delays, shelf-life deterioration, and USDA inspection results, applying PACA guidelines and the Carmack Amendment.\nNegotiate and settle cargo loss, damage, shortage, and contamination claims with shippers, receivers, carriers, and insurance adjusters within established authority levels.\nAct quickly to mitigate losses on perishable freight by coordinating salvage, redistribution, or disposal in line with food safety and FSMA requirements.\nCollect and validate claim documentation, including temperature logs, bills of lading, USDA inspections, and invoices, to build defensible positions for recovery and subrogation.\nReconcile claim-related receivables and payables, secure releases, and execute assignments of rights to maintain financial accuracy.\nTrack claims data and trends to flag risk areas, recurring issues, and carrier performance concerns, and share findings with Arrive Fresh leadership.\nPartner with Carrier Sales, Business Delivery, Legal, and Operational Risk to address high-risk shipments and align on dispute resolution.\nEscalate complex, high-value, or litigated claims to the Arrive Fresh Risk Manager with a clear summary and recommended path forward.\nMonitor cold-chain compliance and carrier vetting standards for temperature-controlled freight, enforcing reefer unit certifications, temperature-recording protocols, pre-cooling requirements, and FSMA Sanitary Transportation Rule compliance.\nOversee operational risk workflows for rejected, stranded, or high-risk perishable loads, coordinating real-time reefer temperature deviation reviews, offsite restacks, and carrier holds or decertifications to prevent financial loss.\nMaintain accurate, up-to-date claim records in the TMS and claims management system, and keep customers and carriers informed of claim status.\nQualifications\nBachelor's Degree in a relevant field (Supply Chain, Business Administration, Finance, or related) or equivalent professional experience preferred.\n3+ years of cargo claims management experience, with a heavy emphasis on 3PL, freight brokerage, or cargo insurance environments.\nDeep knowledge of perishable freight laws and standards, including the Carmack Amendment, PACA (Perishable Agricultural Commodities Act) guidelines, USDA standards, and FSMA (Food Safety Modernization Act).\nStrong negotiation, conflict resolution, and critical thinking skills, with a track record of handling high-value settlements and complex legal disputes.\nOutstanding organizational skills and intensive attention to detail, with the ability to manage competing priorities in a fast-paced logistics environment.\nProficiency in Google Workspace, freight broker TMS platforms, and claims management software.\nExcellent written and verbal communication skills with a focus on proactive, collaborative customer and carrier relationship management.\nThe Perks of Working With Us\nTake advantage of excellent benefits, including medical, dental, vision, life, and disability coverage.\nInvest in your future with our matching 401(k) program.\nBuild relationships and take part in learning opportunities through our Employee Resource Groups.\nMaximize your wellness with free counseling sessions through our Employee Assistance Program\nGet paid to work with your friends through our Referral Program!\nTake time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.\nReceive 100% paid parental leave when you become a new parent.","description_format":"text","description_chars":4949,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Road Transport"],"lifecycle":[{"event":"open","at":"2026-10-08T17:24:16Z"}],"visa":[],"liveness":{"score":100,"band":"hot","label":"Hiring now","p_open":1,"p_active":1,"p_room":1,"age_days":10,"expected_fill_days":300,"reasons":["conf:3","wave","urgency","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":76000,"is_top_pay":false},"html_url":"https://alion.io/job/arrive-logistics-arrive-fresh-claims-analyst-2","json_url":"https://alion.io/job/arrive-logistics-arrive-fresh-claims-analyst-2.json","meta":{"generated_at":"2026-10-19T13:31:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9700,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668760},"rest":"https://alion.io/mcp/rest/get_company?id=668760"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farrive-logistics-arrive-fresh-claims-analyst-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farrive-logistics-arrive-fresh-claims-analyst-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farrive-logistics-arrive-fresh-claims-analyst-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arrive-logistics-arrive-fresh-claims-analyst-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farrive-logistics-arrive-fresh-claims-analyst-2"}]}