{"id":3281555,"url":"https://alion.io/job/arrive-logistics-associate-claims-examiner","title":"Associate Claims Examiner","company":{"id":668760,"name":"Arrive Logistics","domain":"arrivelogistics.com","url":"https://alion.io/company/arrivelogistics","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":55,"open_postings":49,"ghost_share":0.673,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":280,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":true,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2022-02-25T20:48:27Z","employer_posted_date":"2022-02-25","last_verified_at":"2026-11-09T02:32:23Z","board_verified":true,"closed_at":null,"days_open":1717,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":1717},"description":"Who We Are\nArrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.\nWho We Want\nThe Associate Claims Examiner is an entry-level position focused on building foundational skills in cargo claims management. This role involves processing claims from initiation to resolution, handling basic financial transactions, and developing an understanding of claims requirements for values up to $100,000, all under the guidance of a Claims Lead. The Associate Claims Examiner will professionally communicate with external parties and collaborate with internal teams, while also developing a basic grasp of the transportation industry and business acumen. This position is designed for individuals eager to learn and grow into a Claims Examiner role by demonstrating core competencies in claims processing, financial handling, and communication. Once the following responsibilities are mastered and can be done independently, you will have the opportunity to move up into a Claims Examiner role.\nWhat You’ll Do\nDevelopment and Learning: Develop a foundational understanding of the requirements for processing claims up to $100,000, with direct oversight and assistance from a Claims Lead. Demonstrate basic competency in these areas as a prerequisite for advancement. This includes building a strong understanding of industry regulations, terms and conditions, and insurance policies relevant to claim processing.\nFoundational Claim Processing: Process assigned claims efficiently and accurately, from filing to resolution, while meeting time standards. This includes reviewing documents for accuracy and collaborating with the Claims Lead to research and evaluate evidence to make informed decisions.\nFinancial Transaction Processing: Process payments to customers and deductions from carriers. Identify the different parties involved in claims-related financial transactions, including customers, vendors, carriers, and internal credits.\nFoundational External Communication: Communicate professionally and diplomatically with external parties (carriers, insurance companies, customers) to provide status updates, request information, and resolve basic concerns. Handle basic de-escalations effectively on phone calls and in emails.\nFoundational Acumen & Internal Engagement: Develop a basic understanding of the transportation industry and essential business acumen. Maintain ownership of assigned claim tasks and adhere to established time standards. Work cooperatively with internal sales, customer service, carrier representatives, and accounting teams to facilitate claim processing.\nQualifications\nBachelor’s degree in Business Administration, Finance, Accounting, or related field, or 3 years of professional experience in customer service, administrative support, or the insurance industry.\nExceptional organization skills and high attention to detail.\nProficient in Google Suite; conduct basic risk analysis and general data reporting.\nSuperior written and verbal communication skills. You understand that proactive communication is key. \nAbility to work both independently and collaboratively.\nStrong critical thinking, judgment, and decision-making skills.\nThe Perks of Working With Us\nTake advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.\nInvest in your future with our matching 401(k) program.\nBuild relationships and find your home at Arrive through our Employee Resource Groups.\nEnjoy office wide engagement activities, team events, happy hours and more!\nLeave the suit and tie at home; our dress code is casual.\nWork in the booming city of Austin, TX - we are in a convenient location close to the airport and downtown.\nPark your car for free on site!\nStart your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.\nSweat it out with the team at our onsite gym.\nMaximize your wellness with free counseling sessions through our Employee Assistance Program\nTake time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.\nReceive 100% paid parental leave when you become a new parent.\nGet paid to work with your friends through our Referral Program!\nGet relocation assistance! If you are not local to the area, we offer relocation packages.","description_format":"text","description_chars":4685,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Relocation assistance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Logistics","Road Transport"],"lifecycle":[{"event":"open","at":"2026-10-26T16:42:15Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.193,"p_room":0.28,"age_days":1717,"expected_fill_days":280,"reasons":["conf:3","stale_co","urgency","ghost","win:tail","crowd:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/arrive-logistics-associate-claims-examiner","json_url":"https://alion.io/job/arrive-logistics-associate-claims-examiner.json","meta":{"generated_at":"2026-11-09T06:52:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3529,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668760},"rest":"https://alion.io/mcp/rest/get_company?id=668760"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farrive-logistics-associate-claims-examiner"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farrive-logistics-associate-claims-examiner"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farrive-logistics-associate-claims-examiner"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arrive-logistics-associate-claims-examiner\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farrive-logistics-associate-claims-examiner"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3281555}},{"tool":"search_jobs","arguments":{"company":"arrivelogistics.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3281555},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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