{"id":2033557,"url":"https://alion.io/job/arrive-logistics-mexico-account-manager","title":"Mexico Account Manager","company":{"id":668760,"name":"Arrive Logistics","domain":"arrivelogistics.com","url":"https://alion.io/company/arrivelogistics","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":72,"open_postings":68,"ghost_share":0.382,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":300,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":90000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1127},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T14:25:50Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-15T19:52:19Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":7},"description":"Who We Are\nArrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.\nWho We Want\nAt Arrive Logistics, we are committed to servicing our customers and exceeding expectations. Our team members are trained to see the world through the eyes of our customers and transcend the investment of a traditional broker relationship. As an Account Manager at Arrive, you will be a part of a growing team designed to support the operations of shippers in our network. You will take ownership of the daily operations for our customers and will represent Arrive as their main point of contact. The ultimate goals in this position are to build trust, strengthen relationships, and identify opportunities for continued partnership with these customers. If you have a passion for account management and customer service, we cannot wait to meet you!\nWhat You'll Do\nAccount Growth and Strategy\nCollaborate with Mexico and Business Development (BD) leadership to create and implement expansion strategies for assigned accounts\n\nDevelop and execute plans to foster consistency and growth within your book of business\n\nServe as the primary point of contact for your customers, building relationships and driving account growth through engagement and high-quality service\n\nProvide feedback to the pricing team on business nuances, favorable lanes, and spot hit rates; offer recommendations for improvements\n\nAssist in coordinating Request for Proposal (RFP) execution alongside Executive Sponsors, Sales, and the Pricing Team\n\nImplementation\nWork with customers and BD representatives to define onboarding requirements and ensure successful account setup\n\nGather necessary information for onboarding and establish internal processes to provide a high level of customer service\n\nAct as the liaison between BD and the Mexico team, ensuring that internal and customer expectations are met\n\nExecution\nOversee the full lifecycle of cross-border Mexico (XB MX) loads for assigned accounts, including load building, scheduling appointments, customs documentation, border operations, issue resolution, and aging management\n\nDeliver exceptional service and flawless execution to ensure positive first impressions with customers\n\nIdentify and address operational inefficiencies to monitor and improve account profitability\n\nDrive consistency in volume across assigned accounts and collaborate with operations leadership to coordinate transitions\n\nManage daily performance against Customer and Cross-Border Mexico KPIs\n\nResolve issues proactively to mitigate potential claims\n\nLeverage previous customer operations experience to problem-solve complex issues independently and collaboratively\n\nWork with cross-border carrier teams to ensure alignment on load requirements, optimizing coverage and service\n\nQualifications\nBachelor’s degree in a relevant field preferred\n\nPrior operations experience in a 3PL or supply chain environment, 2+ years preferred\n\nAbility to thrive in a fast-paced, high-pressure environment while multitasking\n\nStrong attention to detail, with a focus on accuracy and follow-through\n\nConfident in executing tasks based on verbal and written instructions\n\nPassionate about customer service and problem-solving with the customer experience in mind\n\nProactive, with the ability to work independently and collaboratively to achieve results\n\nExcellent communication skills, both verbal and written\n\nAbility to improve processes and create efficiencies\n\nThe Perks of Working With Us\nTake advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.\nInvest in your future with our matching 401(k) program.\nBuild relationships and find your home at Arrive through our Employee Resource Groups.\nEnjoy office wide engagement activities, team events, happy hours and more!\nLeave the suit and tie at home; our dress code is casual.\nWork in the booming city of Austin, TX - we are in a convenient location close to the airport and downtown.\nPark your car for free on site!\nStart your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.\nSweat it out with the team at our onsite gym.\nMaximize your wellness with free counseling sessions through our Employee Assistance Program\nTake time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.\nReceive 100% paid parental leave when you become a new parent.\nGet paid to work with your friends through our Referral Program!\nGet relocation assistance! If you are not local to the area, we offer relocation packages.","description_format":"text","description_chars":4964,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Relocation assistance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Logistics","Road Transport"],"lifecycle":[{"event":"open","at":"2026-10-07T15:09:29Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":7,"expected_fill_days":300,"reasons":["conf:1","urgency","win:early","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/arrive-logistics-mexico-account-manager","json_url":"https://alion.io/job/arrive-logistics-mexico-account-manager.json","meta":{"generated_at":"2026-10-15T22:38:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34358,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668760},"rest":"https://alion.io/mcp/rest/get_company?id=668760"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farrive-logistics-mexico-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farrive-logistics-mexico-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farrive-logistics-mexico-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arrive-logistics-mexico-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farrive-logistics-mexico-account-manager"}]}