{"id":240404,"url":"https://alion.io/job/arrive-partner-success-representative","title":"Partner Success Representative","company":{"id":5084,"name":"Arrive","domain":"arrive.com","url":"https://alion.io/company/arrive","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0.333,"time_to_fill_p50_days":40,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":77000,"period":"year","method":"role_country_seniority_unknown","sample_n":199},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-08-27T20:22:37Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-11-04T16:30:56Z","board_verified":true,"closed_at":null,"days_open":68,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":68},"description":"We’ve signed up to an ambitious journey. Join us!\nAs Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.\nDie Rolle\nAls Partner Success Representative bist du Teil der Business Unit Parking. Du stellst eine nahtlose Implementierung der Arrive Produkte und Services sicher, indem du unsere Produkte und Dienstleistungen konfigurierst, wartest und kontinuierlichen Support bereitstellst. Du berichtest direkt an den lokalen Teamleiter in Deutschland.\nAls Partner Success Team spielen wir eine wesentliche Rolle beim Aufbau von Vertrauen und starken Beziehungen mit unseren Partnern, indem wir sie in ihrem Tagesgeschäft unterstützen und entscheidende Phasen in unserer Zusammenarbeit positiv gestalten.\nWir tragen zu unserer Vision bei, indem wir mit unseren Partnern in Kontakt treten, ihre Bedürfnisse identifizieren und Verbesserungsinitiativen vorantreiben.\nSo nimmst Du Einfluss (How to make an impact)\nBereitstellung einer hervorragenden operativen Betreuung für neue und bestehende Partner\n\nImplementierung der Standard-Kernprodukte und -Dienstleistungen des Unternehmens gemäß Kundenspezifikationen\n\nKonfiguration, Freigabe und Wartung unserer Kern-Softwarelösungen\n\nQualitätssicherung und Testen unserer Produkte und Dienstleistungen unter dem Streben nach kontinuierlicher Verbesserung\n\nBestellung, Überprüfung und Rollout von Beschilderungen / Werbemitteln\n\nTeam- und geschäftsbereichsübergreifende Zusammenarbeit; unsere wichtigsten Stakeholder sind Account Manager, Operations, Marketing und R&D (Forschung & Entwicklung)\n\nAktives Arbeiten im CRM-System zur Verwaltung von Bestellungen und Anfragen sowie zur Sicherstellung der Datenqualität\n\nFähigkeiten und Kompetenzen\nExzellente Fähigkeiten im Bereich Kundenbeziehungsmanagement (Customer Relationship Management) und großes Interesse daran, Kunden zu helfen.\n\nGute Planungs-Fähigkeiten und Selbstorganisation.\n\nHohes technisches Verständnis für Systemintegrationen.\n\nGute analytische Fähigkeiten, um Daten zu interpretieren und Muster zu erkennen.\n\nDu zeigst Belastbarkeit (Resilienz) und eine positive Einstellung gegenüber Veränderungen.\n\nXML- oder JSON-Kenntnisse sind wünschenswert.\n\nVertrautheit mit der Google Suite ist von Vorteil.\n\nDein Hintergrund\nWirtschaftswissenschaften, Wirtschaftsinformatik, Sozialwissenschaften oder vergleichbarer Hintergrund.\n\nErfahrung in den Bereichen Customer Success oder Technischer Support für Geschäftskunden in einem SaaS-Unternehmen sind von Vorteil\n\nAusgezeichnete mündliche und schriftliche Kommunikationsfähigkeiten in Deutsch C1/C2 und fließende Englischkenntnisse C1. Weitere EU-Sprachen sind von Vorteil.\n\nErfahrung in der abteilungsübergreifenden Zusammenarbeit.\n\nWas wir bieten\nWork-Life-Balance und Flexibilität\nJahresurlaub: 30 Tage (basierend auf einer 5-Tage-Woche)\n\nArbeitswoche: 40 Stunden\n\nHybrides Arbeiten: Ein flexibles Modell mit einer Mischung aus Büro- und Remote-Arbeit.\n\nKultur & Chancen\nDie Möglichkeit, in einem hochmotivierten und internationalen Team zu arbeiten.\n\nEine Position mit großer Selbstständigkeit und Einfluss auf die Entwicklung von Smart Cities.\n\nEin dynamisches Umfeld, in dem Ihre Ideen und Initiativen geschätzt werden.\n\nDie Chance, Ihre Karriere in einem wachstumsstarken, digitalen Unternehmen voranzutreiben.\n\nEntwicklung & Vergünstigungen\nBerufliche Weiterentwicklung: Voller Zugang zu LinkedIn Learning\n\nWellness: Zuschuss für Sport- oder Wellnessaktivitäten\n\nBüro set ups: Standardausstattung wie Kaffee, Tee, Obst und höhenverstellbare\n\nSchreibtische sowie Bürohunde\n\nTeamevents\n\nAbout Arrive\nArrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. 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Docs: https://alion.io/developers"}}