{"id":638219,"url":"https://alion.io/job/arrivelogistics-client-success-associate","title":"Client Success Associate","company":{"id":668760,"name":"Arrive Logistics","domain":"arrivelogistics.com","url":"https://alion.io/company/arrivelogistics","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":73,"open_postings":67,"ghost_share":0.373,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":300,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2024-06-06T17:43:12Z","employer_posted_date":"2024-06-06","last_verified_at":"2026-10-20T18:40:31Z","board_verified":true,"closed_at":null,"days_open":866,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":865},"description":"The next Tampa Client Success cohort start date is in January 2027! Our 2026 cohorts are now full.\nWho We Are\nArrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There has never been a more exciting time to get on board, so read on to learn more and apply today!\nWho We Want\nThis role will focus on mastering the basics of what it takes to deliver Operational Excellence. As a Client Success Associate, you will be responsible for the daily operations of existing and new client accounts brought on by our sales team. You will focus on load building, scheduling appointments, tracking shipments while providing timely updates internally and externally, and closing out loads. You will work on mastering these skills, and work to develop other tasks to continue building your skill set within Client Success. You must be detail and process oriented, customer obsessed, efficient, proactive, solutions driven, and comfortable with effectively performing operational duties independently, as well as working collaboratively across our different departments.\nWhat You'll Do\nManage load board on a daily basis, which includes detailed data entry in load building and scheduling, tracking, reviewing available loads, and closing out loads to ensure overall execution\nFocus on accuracy and timeliness while building loads for our customer account(s)\nObtain pickup and delivery appointments from the shippers and consignees within your customer’s network\nDeliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates\nCommunicate with customer contacts proactively when a shipment will be delayed\nDeveloping Tasks\nUnderstand the Customer’s committed lanes and when to accept or reject loads being tendered by the customer\nEstablish a strong understanding and knowledge base of the industry, foundational skills, and of Arrive operations with a drive for continued educational opportunities\nConsistently working towards expanding your relationship with your customer contacts by delivering timely and professional communication\nWork with BD and Carrier counterparts to navigate issues that occur to provide best-in-class customer service\nDetermine how to maximize profitability with the freight that is available by looking at appointment times, flexibility, and other attributes that will get the best possible rate\nPrioritize exceptions by working with the Carrier team to provide timely updates to customers\nProactively work with management to determine any potential concerns for aging for your customer\nQualifications\nBachelor’s degree in a relevant field of study preferred\nProven demonstration of commitment and work ethic in a school or work setting\nFast-paced and able to multitask in a high-pressure environment\nPolished communicator with exceptional interpersonal skills, both verbal & written\nAble to take verbal/written instruction and execute with confidence\nThe Perks of Working With Us\nTake advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.\nInvest in your future with our matching 401(k) program.\nBuild relationships and find your home at Arrive through our Employee Resource Groups.\nEnjoy office wide engagement activities, team events, happy hours and more!\nLeave the suit and tie at home; our dress code is casual.\nWork in the booming city of Tampa, FL - we are in a convenient location close to the airport, bay, and downtown.\nStart your morning with free coffee!\nPark your car for free on site!\nMaximize your wellness with free counseling sessions through our Employee Assistance Program.\nTake time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.\nReceive 100% paid parental leave when you become a new parent.\nGet paid to work with your friends through our Referral Program!\nGet relocation assistance! If you are not local to the area, we offer relocation packages.","description_format":"text","description_chars":4421,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Relocation assistance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Logistics","Road Transport"],"lifecycle":[{"event":"open","at":"2026-09-10T19:55:11Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.236,"p_room":0.28,"age_days":865,"expected_fill_days":300,"reasons":["conf:0","evergreen","urgency","win:tail","crowd:"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/arrivelogistics-client-success-associate","json_url":"https://alion.io/job/arrivelogistics-client-success-associate.json","meta":{"generated_at":"2026-10-20T20:52:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24268,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668760},"rest":"https://alion.io/mcp/rest/get_company?id=668760"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farrivelogistics-client-success-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farrivelogistics-client-success-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farrivelogistics-client-success-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arrivelogistics-client-success-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farrivelogistics-client-success-associate"}]}