{"id":3183102,"url":"https://alion.io/job/arrow-cloud-technical-support-engineer-ii","title":"Cloud Technical Support Engineer II","company":{"id":1757520,"name":"Arrow Electronics","domain":"arrow.com","url":"https://alion.io/company/arrow-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":58,"open_postings":116,"ghost_share":0.698,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon ECS","optional":false},{"name":"Incident Management","optional":false},{"name":"Agile","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"Kanban","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-04-07T00:00:00Z","employer_posted_date":"2026-04-07","last_verified_at":"2026-10-24T05:29:10Z","board_verified":true,"closed_at":null,"days_open":201,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":201},"description":"Position:\nCloud Technical Support Engineer IIJob Description:\nArrow Electronics (NYSE: ARW) is a global provider of products, services and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow serves as a supply channel partner for over 100,000 original equipment manufacturers, contract manufacturers and commercial customers through a global network of more than 460 locations serving over 85 countries. A Fortune 150 company with over 21,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial and consumer electronics. Arrow provides specialized services and expertise across the product life cycle. Arrow Enterprise Computing Solutions (ECS), a division of Arrow Electronics, provides partner customers with digital solutions.\nCloudHealth customers drive their cloud operations with decisions based on CloudHealth data. When that data is missing or in question, they are unable to move forward with their critical business workflows. As a CloudHealth Technical Support Engineer, your primary mission is to ensure customers are unblocked in their ability to consume CloudHealth data. In the process, you must also enroll and enable customers in understanding how data flows through to them and help them optimize their use of features in the platform.\nThe successful candidate will marry the ability to solve complex customer support issues with outstanding customer service. Ideally, the successful candidate will possess a strong technical background with experience in supporting cloud computing products, services, and solutions.\nPRINCIPAL ACCOUNTABILITIES\nResponsible for solving complex Finops data issues presented by customers of our industry-leading cloud cost management SaaS solution.\nTriage, troubleshoot, escalate, and resolve customer support tickets\nEnsure timeliness and quality of resolution and positive customer satisfaction\nEffectively communicate customer feedback and feature requirements to Engineering and Product Management\nContribute knowledge base articles\nRotate into weekend coverage according to schedule\nIncident management: support timely communication and resolution of platform issues\nStay current on all CloudHealth features, industry trends and relevant technology\nDevelop product domain expertise to serve as a trusted technical advisor to customers\nREQUIREMENTS\nBachelor of Science, Computer Science preferred, or equivalent certification\n6+ years of providing technical support for enterprise customers\nDemonstrated problem-solving and critical thinking ability\nStrong written and oral communication and interpersonal skills\nAbility to explain complex solutions\nExcellent organizational and time management skills with the ability to work remotely\nPREFERRED SKILLS\nPrevious experience supporting SaaS applications\nFinops reporting and analytics\nPublic cloud infrastructure and componentsAmazon Web Services (AWS)\nGoogle Compute\nMicrosoft Azure\n\nAgile Methodologies - Scrum, Kanban\nExperience working with global team projects and operations\nLocation:\nIN-KA-Bangalore, India-RemoteTime Type:\nFull timeJob Category:\nEngineering and Technology","description_format":"text","description_chars":3256,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Electronic Components Distribution"],"lifecycle":[{"event":"open","at":"2026-10-23T22:14:03Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.103,"p_room":0.28,"age_days":201,"expected_fill_days":24,"reasons":["conf:24","stale_co","velocity","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/arrow-cloud-technical-support-engineer-ii","json_url":"https://alion.io/job/arrow-cloud-technical-support-engineer-ii.json","meta":{"generated_at":"2026-10-25T11:56:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17185,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1757520},"rest":"https://alion.io/mcp/rest/get_company?id=1757520"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farrow-cloud-technical-support-engineer-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farrow-cloud-technical-support-engineer-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farrow-cloud-technical-support-engineer-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arrow-cloud-technical-support-engineer-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farrow-cloud-technical-support-engineer-ii"}]}